Air-Wave Air Conditioning Corp

It was very good, they were very excellent, they listen to everything I wanted them to do. They make sure my air conditioning unit is working fine , they were very nice, cleaned up after themselves and always leave the areas very clean. They were very professional. The price was worth it for the quality of the work.

Classic bait and switch. They quoted a price to "steam clean" the ac which then got raised because it was an "above the window" unit, and then when they had it in the shop the price went up by hundreds of dollars. When it was returned it broke after one day and had to be taken out and fixed again.

Poorly. The price was first quoted at $89 for a "steam cleaning" which went to $139 when the workmen discovered that it was a through the wall unit above a window and then to over $400 after the unit was in the shop. When it was returned it worked for one day and then stopped. (Note that the unit worked when I first brought it in. It just leaked water.) So it had to be removed again and I waited several more days before it was returned. The next year the leak returned.

Very well. On time, professional, courteous, and took old air conditioning unit. Cleaned up, and other than having a new air conditioner you would not have known that they were in my apartment.

They don't have the accordion thing from the air conditioner to the window. They have a hard particle board that they fit it and cut it so that the air conditioners to the side of your window frame. This makes sure that nothing can get in. Not even an ant can get through. They caulk it and everything.

I have used them for 19 years. They do this every year. They really do some job. They put it back in and make sure it's working. 

They stand behind whatever they do. If all of a sudden it's in and you hear a vibrating noise, you can call them up and they will come right out. There is no waiting; in a couple of days they will be right back. They are very pleasant. They keep everything clean. They put drop-clothes down so you don't have to worry about the water that comes from the air conditioner. They clean up after themselves which is really good. Sometimes they may have some deals that include 10% off.

I was the victim of a classic "bait and switch". I had bought this air conditioner from this firm so when it stopped working I called them. On the phone I was told that it sounded like I needed a "steam cleaning" and that it would cost $89. When I mentioned that the unit was a though the wall mounted above a window the price went up to $129. But I arranged for workmen to come in 2 days. I thought this was a job that was done in the house. But when the workmen came they told me that the unit had to be taken to the factory for at least a couple of days and that the actual cost was going to be $400! When I complained about the cost the workmen connected me by phone to the person I had spoken to originally in their office who denied the earlier cost figures he had given me and told me that my alternatives were to pay the $400 or to cancel the work order and just pay their basic service charge of $89. Since it was extremely hot I paid the $400 (plus tax) and they took the unit which they returned 3 days later. It worked for one night and then stopped again the next night . So I had to wait another 2 days for them to pick the unit up again and then another 2 days for them to return it. It has been working since then. But I have since discovered that from PC Richards for $529 (plus installation) I could have bought a totally new unit of the same brand to replace the one I repaired so I feel quite misused by this whole incident,

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THIS WAS A NEW YORK EXPERIENCE. WHEN THE SERVICE PEOPLE COME OUT, THEY EXPECT CASH AND THERE ARE ALWAYS DEALS MADE ON THE SPOT. WHEN YOU LIVE IN NEW YORK THAT'S WHAT YOU SHOULD EXPECT. I THINK THEY DID A GREAT JOB, SO I WOULD RECOMMEND THEM.