"[Member Name Removed] I’m sorry we never got your estimate over to you . I haven’t received and messages or calls since i seen you last but we have been very busy , and you mentioned that you were getting some more estimates and you were on the early stages of the project, this is roofing season and there are people who want me to do there job now (of all color) so I have to cater to them first . I’m a business owner and I work for all races and have been for a very long time and the only color we focus on is GREEN , every other color is the same in my eyes. But please reach back out to me so I can get your email and send you over that estimate I’d love to work for you and your wife , thank you and sorry for the misunderstanding."

"I hope this message finds you well and I’m sorry for the experience that you said you said you had with our company. We never like to leave our customers feeling less that satisfied with our work. That being said we have a policy when it relates to gutters,leaders, and gutter guards that we do not take them away unless broken or unusable and in your case our men used great care when removing your gutter helmets so that if you ever wanted to use them again you could. And we placed in a place that we thought was tidy and out of the way I’m sorry if you thought that we was trying to hide them that wasn’t our intent we just wanted to put them somewhere where you wouldn’t trip over them or ruin the aesthetics of your back yard. Now as far as the reasons we suggested applying the clear water repellent on your shingles was because of the fact that your roof was retaining so much moisture that quite a considerable amount of moss and mildew was growing on about 70% of your roof (which we removed and bagged up and hauled away) which lead to prematurely aging your roof so we applied the coating as a way of repelling the water from absorbing into your shingles and creating more moss and mildew and causing leaks in your roof. As far as googling such coating I can show you multiple sources on there stating the great benefits of sealing your shingles on the internet. But I can assure you sir that we had your best interests in mind when assessing your roof and making the recommendations and performing the work that we did, also we Flashed around your chimney and dormers and have covered your roof in writing with a multi year guarantee against leaks that if your roof leaks within the time period stated on the contract we will come back and fix it free of charge. So I assure you that you got a good job at a fair price which we always due hence the reason for our “A” rating. But thank you for you’re feedback and we will use your review to help improve the areas that you have said we were weak in. Also in the future if you have any issues (such as removing the gutter guards) please call us so we can have a chance to take care of any issues you have. Thank you for your thoughts and like I stated before I left I will come by next year and clean out your gutters again free of charge for you as a curtesy for your business."

"Thank you for your feed back and your business, we will truly use it to help make us better. I am sorry to see that you were less than satisfied with the job that we preformed but that being said as we explained to you at the 2nd time which we came out to rectify the problem we stated that as you can see the rest of the home’s roofs look and have held up great for being 2 and a half years old (typically aluminum roof coatings last 3-5 years) but beings that there is a small structural depression in your back roof that retains water the standing water curdles the coating after a while and that the only way to fix this problem was to fix the depression with new wood and reroof the area which you stated that “it was like that when you coated it” to which I replied “the weight of ice,snow, and other elements made the depression quite larger so it wasn’t like that when we coated your roof 2 years ago” I must say I feel that due to the fact that I came out multiple times to resolve the issue to the best of my abilities considering the time elapsed since work was performed and the state of the issue that is not included in your guarantee (we guarantee all roofing against leaks which your roof was not leaking and we still recoated the area even though the guarantee does not state we would have to) we honored our end of the job and that this review is a bit unfair non the less it’s your opinion and I thank you for it I wish you nothing but the best"

"I’m sorry you feel this way and had a bad experience but after speaking it over with my sons we did not want to do business with you which we have the right to do for the following reasons 1. You meant to call another company with a similar name and as a professional curtesy we did not feel comfortable taking a call from another company 2. We are very busy and only want to give estimates to serious customers, not someone looking for an estimate for insurance claims only, as we give free estimates to potential customers it’s not free for us with tolls and gas and also as we are very busy our time is important to us 3. Also you said you have a roofer you are working with closely so we figured you were going to go with him And as far as a $6,000+ deposit I have no idea where you came up with that figure as we never gave you any numbers but that being said thank you for your feed back and good luck with your project"