NYC Brownstone Maintenance LLC

I found out about NYCB when, during a holiday, my heater stopped working and I needed an emergency service, as I also had guests at my house. The technicians arrived in about 30 minutes, diagnosed the problem with my unit, and made the necessary repairs. After that experience, I learned about their other services and decided to sign up for their maintenance agreement. Given my busy work schedule, this was one of the best decisions I’ve made, as I now have a Property Manager responsible for my home who understands all the nuances of my property. Now, if I have an issue, instead of having to search for an unknown vendor, coordinate the scheduling, and worry about whether the problem is being properly and permanently resolved, I have a single number to call, a dedicated person to speak to, and the peace of mind that the problem will be addressed at its root!

Good services, realy Great services, really very good!

I’ve been using NYC Brownstone Maintenance for nearly four years and they’ve been a steady, reliable presence the whole time. Their team is professional, communicates well, and handles routine visits without needing hand-holding; they just get it done. I appreciate that they flag issues early and offer reasonable suggestions, which has probably saved me from bigger headaches down the line. Sometimes it feels like they suggest optional work, but it’s usually sound advice and easy to say yes to. As a brownstone owner, it’s a huge relief knowing people who know my house better than me are just an email away. Highly recommend if you want long-term peace of mind and a trusted go-to for maintenance.

NYCB is an essential insurance policy for your house. Their monthly maintenance is preventative care that will ultimately save you the pain of a long list of potential household disasters. They are an exceptional team of professionals -- informed, pleasant, responsive, prompt, etc. I don't know how I would manage without them.

NYC Brownstone is an amazing family owned business. They are so great at what they do, and I have been working with them for the better part of a decade now. They have great customer support and the technicians in the field are knowledgable, skilled, and get the job done right. If you need a maintenance company for your home please don't hesitate to call them.

Sent over unqualified handymen for a plumbing job. Came with no tools and charged me $700 for tools and equipment that a plumber should have. Charged ridiculous amounts to have a saw dropped off (again, plumber should have something to cut a pipe- they charged me to buy a pipe cutter and $156 to have a small saw dropped off) and for a small bag of garbage to be thrown out. Worked for 5-6 hours but charged me for two guys for two full days. Bill came to $4,000 to hook up a washing machine and reseat two toilets (I think it was less than $1,000 worth of work) and never fixed the leak that was the primary thing I hired them for. Never called me back or came back to verify my complaints, and because they make you give a credit card to come to the house that they run with a 3% surcharge even if the job was not complete, you are stuck. Turns out they don't have a plumbing license so none of the work is really code compliant. These guys are a rip off and not particularly honest. ANd forget customer care. 3 months later and I will have to go to court to even get them to call me back. Stay far, far away.