Envirostar Corp
About us
Envirostar removes and replaces above and underground fuel tanks for: Private Homes, Businesses, Municipalities, Gas Stations, Condominiums and Apartment Complexes We understand that oil tank removal is more than just an isolated issue. In addition to affecting homeowners, business owners and their properties, improper workmanship or materials could cause contaminants to migrate, creating hazards of a larger proportion. Our team is professionally trained and OSHA and HAZMAT certified to handle any fuel tank problems. We work affordably, efficiently and honestly to provide a safe solution and a sound environment. Additional phone - (888) 7855-8265.
Business highlights
Services we offer
Tank installation, clean up- contaminated soil & mold remediation, excavation, landscaping, sludge & tank removal, soil disposal, soil removal, tank & soil replacement, uncovering hidden concerns
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
88% | ||
4% | ||
4% | ||
0% | ||
4% |
Unfortunately, the office which supports these men was unbelievably bad. I sent in a deposit and got a receipt and that was the last I heard from them. I waited 3 weeks and then called on a Friday, "Oh," said the secretary, "they are coming on Tuesday." I asked what was entailed - did I have to be there. "Oh yes," she said. I had to work on Tuesday and could not change everything on such short notice so with the help of a manager I changed the appointment to 11/24. Then on Thursday, 11/20, I got a message stating that there had been a scheduling problem and my date was changed to 12/1. When I called the office they did not explain why the time was changed and did not want to hear why that change was impossible for me. They were rude and told me,"Well nothing is written on your form. How should we know that this would be a problem?" I finally got the date settled again - another manager Stephanie - told me that they were changing their procedures so they called about appointments when they got deposits and writing down notes. I told her that the new tank was going over where the old one was so they could not do both parts of the job at once as she told me they were going to do.
When the men arrived from Brewster they did not have the extra tank they needed because the new tank was going where the old one had been. They had to call Brewster and wait while the extra tank was loaded on a truck and moved down to my house - that took well over an hour. The information had not been written down nor given to the crew who was to do the work.
Although the crew was great I can not recommend this company because of the incompetence of their office staff who made the entire process more difficult and very annoying
"First off, we would like to apologize for the experience you had. Our intention is to make every customer’s job run smoothly from the time we initially visit your home, right up to the point where we close out the file. In your specific situation, there were unfortunately several miscommunications between us regarding dates and the times that you would be available. Though we cannot deny that such miscommunications did happen, once you brought this to our attention, we did everything in our power to rectify the situation and get your job done in a timely manner on a day that worked for you. As for the crew failing to bring a temporary tank to pump over the oil, there is no excuse for that and it is very unfortunate that it happened especially given the experience you had already had. Again, we are extremely sorry that your experience with us was not the pleasant one we strive to give to everyone. We can assure you that all of this has been taken into account and is helping us to better our office procedures to ensure that this will not happen in the future. Thank you, MC"
Envirostar gave me a competitive quote and was almost half the quote that was given by Burke Heat. It took a couple of months to get the work done after I decided to go with them due to bad weather, and also due to the availability of the town's inspector. But through it all, the friendly staff at Envirostar's office kept me constantly apprised of the status and were very responsive to my questions.
They did the work in early February 2014 over two days. On Thursday two guys came to install the new tank in the basement. On Friday two guys came to remove the old tank. They were very professional and cleaned up after their work was done.
My oil delivery company needed to inspect the new tank installation before they would deliver oil, and the inspector commented multiple times on how great a job Envirostar had done in installing the new tank. He was also impressed by the great price I paid for all the work.
The total cost to remove the old tank and install the new one was $3500, but after permits and oil disposal costs, in total I paid around $3,850.
I would definitely recommend them based on my experience.
Licensing
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