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About us
We are The Maids - a ridiculously thorough house cleaning service in Brentwood. We like to think of ourselves as professional connoisseurs of clean. And we're committed to giving you the best clean imaginable. We set ourselves apart by cleaning homes in teams of four. Our professionals employees are bonded and insured - each one trained and certified. We use our own products and supplies, like our specialty vacuums with HEPA filtration that remove 99 percent of all dust and allergens. Our cleaning products are environmentally safe so we can ensure they won't leave behind harsh odors or cause damage. We clean the smallest of details, like doorknobs, light switches, phone receivers, remote controls and appliance handles, because we know where germs try to hide. We also clean kitchen and bathroom floors on hands and knees, the only right way to do it. And all of our home cleaning services in Brentwood are backed by a 100% satisfaction guarantee.
Business highlights
22 years of experience
Services we offer
Housecleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.531 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 13% | ||
| 6% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Ronnie K.
Oct 2017
I have them come every other week. They could be a little more thorough. Sometimes I get the sense they are just being superficial in what they do. They are trustworthy.
Maryanne H.
Sep 2017
Great job, will hire again.
Michelle C.
May 2017
Great and thorough job
May N.
Apr 2017
Work done smoothly, hardworking and professional the lady who cleaned the kitchen
Lorelei A.
Oct 2016
We are so unbelievably impressed. They scrubbed everything from top to bottom. They vacuumed the ceilings and the blinds, they scrubbed the hinges on the toilet. If you are a germaphobe, these are the people to call. Three of them cleaned for three hours straight and this place sparkles!
Ann S.
Jan 2016
unknown
Caroline S.
Apr 2015
unknown
TONY D.
Mar 2015
Very professional, thorough cleaning. Flexible. A little pricey, but at times worth it
Terry I.
Jun 2014
unknown
Judith L.
Jun 2014
unknown
Deborah M.
Feb 2014
Terribly. Seemed very nice but spoke no English. Once their manager arrived, i realized they had never cleaned my bathroom!!
All 6 women then went into a tiny bath and never cleaned anything above their heads!
Then when I attempted to redeem the $25.00 coupon which is still on the website, they said it
had to be more hours. MORE HOURS??? They just charged me $241.41 for 5 women for 2 hours to clean 3 rooms and dust one!!!!
AND, the manager said she would call me to see about scheduling cleaning, and never called.
Please be sure someone is on every job that speaks English. Pleasant only goes so far.
And to the owner- I would still like my $25.00 coupon redemption.
All 6 women then went into a tiny bath and never cleaned anything above their heads!
Then when I attempted to redeem the $25.00 coupon which is still on the website, they said it
had to be more hours. MORE HOURS??? They just charged me $241.41 for 5 women for 2 hours to clean 3 rooms and dust one!!!!
AND, the manager said she would call me to see about scheduling cleaning, and never called.
Please be sure someone is on every job that speaks English. Pleasant only goes so far.
And to the owner- I would still like my $25.00 coupon redemption.
Response from The Maids of Northwestern Suffolk
"We appreciate your feedback and are sorry that we fell short of your expectations. It is always our goal to do a super job and make our customers happy. In our zeal to accommodate all of our clients in that very busy holiday period we failed to include on the team an individual with adequate language skills. For that I am sorry. I will be more aware of this need and if you don't mind, I would like to reach out to you to see if I can make this right. We guarantee every clean and want you to be very happy with our service. I will also honor the coupon. Thank you"
Jamie K.
Dec 2013
We had the maids for about 2 years. They have been ok but today was the last straw. Overtime, they have put many marks on our walls and clean so fast they are banging our walls, floors and belongings around. They broke a picture frame today with no apologies. They have too many homes to get done and try to work too fast. They put windex on a antique coffee table and woodwork. Nice girls but they are under way too much pressure to get it done fast. I would gladly pay $100 more per visit if they took their time.
Response from The Maids of Northwestern Suffolk
"We are sorry to hear that your most recent experience with The Maids did not meet your expectations. Breakage, while infrequent, does sometimes occur and the team leader is trained to notify you immediately or leave a note if you are not there. She should have said that she was sorry. I apologize for that on behalf of my company. Regarding the speed, the teams are trained to move about your house in a systematic way and while they have guidelines on how long a job should take, they are not under pressure to complete their work after a certain time. The culture is to do the job right. Quality is the first criteria always. I realize we missed the mark in this case. Regarding your table, we use a wood polish that is applied with a special red cloth so there should not have been any confusion as to which product to use on the wood surfaces.. It is my hope that I can contact you and possibly meet and discuss how I might address the scuff marks and so forth. As the owner I am committed to stand behind our work, everything we do is guaranteed, and we want to make sure that you are satisfied. Thank you,"
Tanya B.
Nov 2013
I got The Maids from Angies List and called them on Nov. 21,2013 and actually got a person instead of a recording.The young woman I spoke to was extremely nice and professional.She informed me that Jenny would call to set up an appointment for an estimate.Approximately 1/2 hour later Jenny called and set up an appointment for later that afternnon. She arrived on time and listened to everything that I wanted done. Jenny was courteous and professional, gave me a written estimate and said she would call to let me know when the service could be done.Later that day Jenny called and we scheduled for Monday at 9:00(I requested morning). Four people arrived on Monday at 9:00 and Jenny,the team leader came about 10 minutes after.They all promptly began working.Not only was Jenny working but she was making sure that the other ladies were doing all the things that I requested,which they were.Jenny originally told me that it would take about two and a half hours to clean the house, but it actually took three and a half hours but I was not charged any extra. The price that I was quoated was the price I paid.There were a couple of minor things that
I noticed weren't done and when I brought this to Jenny's attention she immediately attended to it.The entire team did a wonderful job and Jenny was GREAT. I would without hesitation use them again. Super job ladies !!!
I noticed weren't done and when I brought this to Jenny's attention she immediately attended to it.The entire team did a wonderful job and Jenny was GREAT. I would without hesitation use them again. Super job ladies !!!
Samori S.
Aug 2013
Maybe I commented in the wrong area, but these are my thoughts.
Joan A.
May 2013
**See above comments
Anil R.
Mar 2013
3-4 housekeepers came with each visit. They were punctual but not all of the time. The service was ok but overwhelming with that many people in the house at the same time. Items went missing and I didn't like the way the company handled things. I wish I had contacted Angie's List regarding the problem when it happened rather than going direct.
Response from The Maids of Northwestern Suffolk
"We appreciate your feedback and truly regret that you had a negative experience with The Maids. The Maids has always used teams of three or four cleaning professionals, as this both maximizes efficiency and minimizes the amount of time we are in your home. We always strive to exceed our customers' expectations, and it seems we fell short in your case. In addition, The Maids takes allegations of theft very seriously and is dedicated to making sure these types of issues are resolved. Please contact our office to discuss your experience in further detail."
Margaret T.
Dec 2012
Poorly as I said I expected a dyno clean for that amount of money. Very disapointed in their performance
Response from The Maids of Northwestern Suffolk
"We appreciate your feedback and sincerely apologize for your experience with The Maids. We are commited to providing top quality service, and it seems we missed the mark in your case. Our first-time cleans typically cost more because the teams are in the homes longer, working to remove tough build-up, like grease in the kitchen and soap scum in the bathroom. Ideally, our 100% Satisfaction Guarantee should have addressed and then corrected the issues you describe. Again, we truly appreciate your feedback, as it helps us improve the ongoing training of our teams. Please contact our office if you would like to discuss your experience in further detail."
Ann S.
Jul 2012
I have had the maids come to the house four times (about once a month). What I especially like is that a team of four come in, works very hard and efficiently, and gets the entire house clean in only about two hours. The women are very thorough and careful, and I am always very pleased with the job they do. I highly recommend the
Response from The Maids of Northwestern Suffolk
"Let me say that it is a pleasure to work with you as well. I have passed along your message to the cleaning teams, they love hearing that their work is appreciated. Thank you for being a client and if there is anything that I can do to make your experience with The Maids even more rewarding please let me know. We are here to help."
Lisa B.
Nov 2011
They were wonderful. I like that they have a 4-person crew that comes into the house. They are in and out very quickly. Their price is very good.
Kevin W.
Nov 2011
I use them regularly. I would definitely recommend them. They are wonderful. I have a big house with 4 kids so it gets trashed so the price is pretty reasonable.
Lloyd L.
Jan 2011
Very well!
Elisa F.
Jan 2011
I hired The Maids to do a thorough one-time housecleaning and was so impressed that I now use them for weekly cleaning. I have a houseful of messy teens and messy pets, so cleaning here can be challenging, but they do a fantastic job and they are FAST. With a crew of four, they are like this amazing cleaning whirlwind that gets my house spotless in the time it takes me to run a few errands and get a cup of coffee. No complaints whatsoever.
Peter C.
Nov 2010
Team (which consisted of four people) arrived a couple of hours later than appoitment time. Each person had a different area of responsibility; can't say that they were all equal in terms of ability. Person responsible for kitchen did the weakest job. Overall, however, we were satisfied with results.
Response from The Maids of Northwestern Suffolk
"First of all, let me thank you for using my company. We always strive for a high quality cleaning experience for our clients and we back that up with a solid guarantee. We were late that day and I want to apologize for any inconvenience that may have caused. Please let me know what we can do to earn your business going forward. Thank you for your time and I am sorry for the error."
P M.
May 2010
They were excellent. The owner was friendly and professional.
TONY D.
Nov 2009
thorough, excellent, and professional
Licensing
State Contractor License Requirements
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FAQ
The Maids of Northwestern Suffolk is currently rated 4.5 overall out of 5.
The Maids of Northwestern Suffolk accepts the following forms of payment: CreditCard
Yes, The Maids of Northwestern Suffolk offers free project estimates.
No, The Maids of Northwestern Suffolk does not offer eco-friendly accreditations.
No, The Maids of Northwestern Suffolk does not offer a senior discount.
No, The Maids of Northwestern Suffolk does not offer emergency services.
No, The Maids of Northwestern Suffolk does not offer warranties.