ATREX SECURITY SYSTEMS INC

For clarity, I will paste our correspondence as followsI
I bought a house from the Mxxxxxxo family at 6 Pxxxxxx. When I moved in I called your office and asked for a repair of the alarm system you installed. The price you quoted was astronomical as well as was the monitoring fee which you insisted was conditional upon your doing any work at my house. Now recently, I called to ask if you could repair a security screen you had installed in the windows of my house. I didn't want this done for free. I was willing to pay. Your response was that you don't do any work for people who don't use your monitoring service. This was YOUR product and now you refuse to repair it! Further, you did not suggest a place where I could get it repaired.
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Hi Ray , I hope all is well with you and your family . I am very sorry if my office made you feel bad. I know that maybe if they would have taken the time to explain to you that the Alarm Business carries strict insurance guide lines that we need to have our agreements signed before we engage in any service , monitoring or repairs. We know there is cheaper monitoring and service available however most of these companies don't have the same overhead structure since they don't service or support there customers . Again we are sorry but these policies are in place because of all of the liability incurred by protecting Life and Assets .  If  i  come up with someone to help you I will send there information to you. Happy Holidays  Roy
Roy Dalrymple
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Bottom line...don't do business with this company unless you don't mind being a hostage to their exorbitant monitoring fees forever.

They are excellent.

I do not want them back in my house trying to correct what they should have done correctly to begin with, I have no confidence in them nor do I want to ever deal with this company again.