Best Flo Sewer & Drain Cesspool Service

Mike and his crew were fantastic. They were punctual, neat and very professional. They cleaned up everything and you wouldn't even know that they were there. I can't say enough about how pleased i am with them. Thank you Mike for your service and great price!!!!!

I used this company back in February, I haven’t had a chance to leave a review but I feel the need to warn people of the terrible service they provided. I had an overflow that was backing in to my basement shower so I needed help quick. This company was able to get to me the next day. The service tech came and kept pushing that I needed a whole new septic tank. I was polite and told him that I won’t be able to do that right now, I just need the tank emptied and the line cleared. He was totally unprepared and needed to borrow my husband’s extension cord to get the work done. I had to run around getting what he needed while I had my young 10 month old with me. I thought everything was working when he left but when my husband got home the bathroom once again backed up. I called Best Flo and they said they would send the same service tech to clear the line again. He came and accused me of using too much toilet paper since he left the day before. He was trying to blame me for the fact that he did not clear the line all the way. Then, once the line was properly cleared without me knowing he proceeded to dump all the waste he took out in my utility closet!!!! Absolutely disgusting. My husband found it when he came home from work and then how to clear out all the waste from the closet himself. I called to let they owners know what had happened and the receptionist said they were on vacation but would call when they returned from the trip. We never got a phone call. This company’s service is horrendous. I have never experienced anything like it. Disgusting, pushy and rude.

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They were excellent, would recommend to others. Have had other plumbers, but thought they were the best.

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lThe workers were professional, and hopefully the cesspool will drain -- time will tell. However these prices seem very steep. That's the reason for my D grade in that category. Since we were unable to use the water, we were not able to shop around for prices.

On the recomendation of Mike from Value plumbing I called Best Flo. They were here theday I called. They first tried to clean the drain pike, but that did not work. They checked the cesspool to make sure it was not causing the problem. Then they dug down to the main pipe. The pipe was over 62 years old and had cracked. They replaced the pipe and clearned the drain.

He cleared the problem, but I would not use him again because I felt that he tried to oversell me.

Disappointing.....

I rejected their offer since it was far more expensive than competitors. They also tried to pitch an alternative solution with a pump to avoid clogging for $700 but with only a 6 month warranty. I rejected that as well. The serviceman was polite. I was able to find another company that charged $150 less their coupon.

Sewer drain blockage caused by broken sewer pipe under the bathroom floor and tub. Chris from Best-Flo isolated the problem. He advised us the course of action with our insurance company. The Tub and floor were excevated and the pipe replaced. Later the bathroom was rebuilt by Best-Flo.

Our basement ejector pump was cycling because of a blockage in the pipe. We also had a slight leak in the pipe where a plastic fitting existed. We consulted Angie's List and called BestFlo. He came over right away. He quoted us $275 which I thought was pricey for simply snaking the pipe and fixing the leak, but I said OK. I figured part of that was just the cost of coming over and it was Saturday. He fixed the blockage and the leak very quickly but when we tested it, the ejector pump now refused to come on. He traced this new problem to a broken float switch in the ejector tank. He quoted an additional $175 to fix this. This included a new switch. This was a great value since he had to go get the part and installing it was much more labor intensive than the snaking.

He priced the job before he started. He gave me prices from the cheapest to the most expensive.