Isaac Heating and Air Conditioning, Inc.

"So glad to hear that you had a great experience with Bill! We appreciate your business, and thank you for choosing Isaac for your maintenance."

"Thank you for the A rating and review of Ryan's work in your home. So glad to hear that not only did you have a great experience with your technician, but speaking to someone at the call center was a pleasure as well. Happy to hear that the leak is fixed and that your can rest assured that everything is taken care of now. Should you need us again, don't hesitate to call, and you can request Ryan if you would like. We appreciate your business!"

"Thank you for the kind words about Jed! It is so important to us that Isaac technicians are not only knowledgeable, but also friendly and reassuring. We are so glad you got to experience that with Jed. Thank you for choosing Isaac -- we appreciate your business!"

"Thank you for the A rating and review of your service with Isaac. We are so happy to hear that you not only had a wonderful interaction with your service technician, but you are also feeling more confident in your furnace. You'll be cozy and warm all winter long! Should you need anything else, please let us know! Thank you for choosing Isaac."

"Thank you for the review of your furnace performance check-up. We're happy to hear that everything went well and that your Isaac technician was professional and helpful. We appreciate your business -- thank you for choosing Isaac!"

"This one sounds like a real head scratcher and if Jed wasn't able to figure it out, it must be complicated. We are sorry that the issue was not able to be replicated, but rest assured we will be there if it does and the service fee that you paid covers the return visit service fee as well if the problem returns. Thank you for allowing Jed and Isaac into your home, you made the right decision. Eric Knaak"

"Bill is one of the reasons that we have thousands of satisfied clients in the Twin Tiers and your testimony and acknowledgement of his professionalism and communication skills speak tot he type of person that Bill is. Thank you for being a client of Isaac and we look forward to being of service in the future. Eric Knaak"

"Thank you for taking the time to recognize Bill, Gary and John. They are an amazing team and we are thrilled that your home is now comfortable, this is what happens when craftsman, working for a professional organization get together to solve a problem. There is no doubt that this new system will bring you many years of comfort. Eric Knaak"

"Thank you for the feedback. Hearing what our clients like about our services really helps us train our techs for the future and confirm we are doing the right things."

"Thanks for the positive feedback. Our electrical team has been doing great work and we are glad to see that they could do the same for you."

"Dear Client and Angie's List Member, Thank you for your business and for the "Straight A" rating! We appreciate the opportunity to earn your business and we value the trust you have put in us to take care of your comfort needs. As always, if you should need anything at all, please let us know. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your review of our services and the positive ratings under several categories. I noticed a couple of "B"'s and a "C", and if there is anything we could have done to improve our services, we would welcome the feedback. Please let us know if we can help you in any way. We are always open to advice. Thanks again, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your reply and especially for your business. We greatly appreciate the trust you have placed in Isaac to handle your comfort needs and we look forward to serving you again in the future. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Angie's List Member, I apologize for what appears to be a misunderstanding. Our free estimate offer is for system replacements or installation work only. Service calls requiring diagnosis and follow-up are charged a diagnostic fee, which includes all travel, set up, and time to diagnose the issue. As your situation confirmed, it is not uncommon for us to run a free estimate only to have the client decide to perform the work themselves, and this is more common on service repairs. Hence, our requirement to charge a diagnostic fee. As you can probably imagine, a few of these every day and we would soon be out of business. Please know that we regularly shop our competition to make sure we are competitively priced, and this research shows that our practices are either in line with the majority of reputable businesses out there, or often times more comprehensive. Additionally, our pricing is very competitive as well. As for the delay in getting your estimate to you in a timely fashion, that is inexcusable on our part and I apologize for the delay there. am following up with our team in Twin Tiers to make sure that issue is corrected. Again, I apologize for the situation you experienced and I hope my response helps clears things up a bit. Thank you, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your positive ratings and for putting your trust in Isaac Heating and Air Conditioning. We greatly appreciate your business and I'm please to see that we were able to rectify the situation at your home. Our prices may be a little higher than some of our competitors, but as you saw first hand, the value provided by Isaac confirms the quote coined by Will Rogers that says " The sweetness of low price is soon forgotten in the bitterness of poor quality". We look forward to continuing to serve you. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your business and for the positive review on Angie's List! We are very sensitive to the delicate nature of duct cleaning and the intrusiveness of the process in the clients home, and we do everything possible to provide a clean, professional, and caring approach. I'm thrilled to see that you were completely satisfied with our service (through the "Straight A" rating) and I hope that you are noticing a difference in your home as result. As always, if there is anything we can do to improve, please let us know. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for trusting us with such a large investment and please know that we truly appreciate your business!! I see that a few adjustments still need to be made and we will be happy to make these for you at your convenience - just let us know. If you should need anything, do not hesitate to reach out to us immediately. Again, Thank you for your business and thanks for sharing your experience with us on Angie's List. Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your business and for taking the time to comment on Angie's List. I'm glad that you have decided to become a Gold Seal member and I'm confident that you will see the value in your decision. Please do not hesitate to let us know if you should need anything. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Angie's List Member, I apologize that we have not been able to solve the problem with your boiler yet but hydronic systems can be very complicated with many, many variables affecting its operation. I think your rating are a little harsh given the circumstances and the fact we have only charged you for the first diagnostic. I believe this is the first time ever to your residence and it may be an issue we need to work through having never dealt with your system before. I will have our TT Branch Managr contact you to set up a visit by our field supervisor to review your system. Hopefully you will give us a chance to fully go through the operation. By the way, when a system had 0psi, we need to add water to get it at least functioning. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your positive ratings, your comments, and for sharing your experience with Isaac on Angie's List. We appreciate the trust you have put in our team to take care of your comfort needs, and we look forward to being of service to you in the future. Keep in mind that regular maintenance can drastically reduce the likelihood of breakdowns, so if you have not had your equipment cleaned and tuned in a while, this may be something you want to consider. All manufacturers recommend yearly maintenance at a minimum. Please let us know if there is anything else we can help you with. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your business and for rating us "Straight A's" on your experience! We conduct extensive education and training with our team, and your our interaction with Isaac is a positive affirmation that it is making a difference with our clients. We appreciate the trust you have placed in us with such a significant investment, and we will continue to work diligently to retain that trust. As always, please let us know if there is anything you need or if there is anything we can do for you. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your business and for the "Straight A" rating on Angie's List! We work very hard at providing a quality installation in a professional manner, and I'm pleased to see that your experience was just that. As always, if you should need anything or have a question, please do not hesitate to let us know. Thanks again and we look forward to serving you in the future. Ray Isaac President [email protected]"