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Isaac Heating and Air Conditioning, Inc.

Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit; you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade or replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for more than 70 years. And we’re proud to stand behind our heating and air conditioning products and our work.

Business highlights

Emergency services offered
80 years of experience

Services we offer

Air Conditioning, Air Duct Cleaning, Commercial, Fireplaces, Plumbing, Refrigeration, Residential, Service Agreements., Stand by Generators, Ventilation, Water Heaters, and Industrial Heating

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.738 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
8%
3
5%
2
0%
1
3%
Showing 1-25 of 38 reviews
James M.
Jul 2022
5.0
Yes, I recommend this pro
Zach was professional and knowledgeable. Identified the problem within minutes and fixed it. I have always been very satisfied with the installation process and maintenance service performed by Isaacs.

Tom S.
Apr 2020
5.0
Yes, I recommend this pro
Extremely well. Bill Bennett has been with Isaac and its predecessor for many years and knows our house and his business. Extremely knowledgeable and friendly. Isaac offered a special for both cleanings and tuneups for $169, and that plus tax is the price we paid.
Response from Isaac Heating and Air Conditioning, Inc.

"So glad to hear that you had a great experience with Bill! We appreciate your business, and thank you for choosing Isaac for your maintenance."


Beth W.
Dec 2018
1.0
The salesperson sold us a furnace too large for our house and thought that new ductwork just meant new register covers. The installers were fine - but the salesperson did not communicate accurately with the installers and misled us. The installers were on the phone with the salesperson for a couple of hours trying to straighten the mess out. At that point we cancelled the job because we felt the salesperson was dishonest. We made a payment to cover one/fourth of the cost before any installation began, the check was cashed and there was a delay in getting it back.

Lia M.
Dec 2018
5.0
Yes, I recommend this pro
The service desk we spoke with, to determine if someone needed to come out, was very helpful and sent someone right away. Ryan B., the technician who performed the service, was excellent. He was courteous and professional, took time to explain what the issue was to us and how he was going to fix it, went out of his way lugging barrels of water out of our house to ensure we did not have any water issues in our basement and was clear about how our service contract covered the entire expense. I've had nothing but good experiences with Isaac heating & Air Conditioning and would highly recommend to others.
Response from Isaac Heating and Air Conditioning, Inc.

"Thank you for the A rating and review of Ryan's work in your home. So glad to hear that not only did you have a great experience with your technician, but speaking to someone at the call center was a pleasure as well. Happy to hear that the leak is fixed and that your can rest assured that everything is taken care of now. Should you need us again, don't hesitate to call, and you can request Ryan if you would like. We appreciate your business!"


Bill H.
Nov 2018
5.0
Yes, I recommend this pro
Jed was cooperative, efficient and VERY polite. Jed is an outstanding young man. He is knowledgeable and respectful
Response from Isaac Heating and Air Conditioning, Inc.

"Thank you for the kind words about Jed! It is so important to us that Isaac technicians are not only knowledgeable, but also friendly and reassuring. We are so glad you got to experience that with Jed. Thank you for choosing Isaac -- we appreciate your business!"


Janice M.
Oct 2018
5.0
Yes, I recommend this pro
He found some minor things wrong with furnace & he made the necessary repairs to keep my unit running safely and efficient Very please with the service I feel much safer running my furnace now.
Response from Isaac Heating and Air Conditioning, Inc.

"Thank you for the A rating and review of your service with Isaac. We are so happy to hear that you not only had a wonderful interaction with your service technician, but you are also feeling more confident in your furnace. You'll be cozy and warm all winter long! Should you need anything else, please let us know! Thank you for choosing Isaac."


Allen R.
Oct 2018
4.0
Yes, I recommend this pro
Service was performed in a very professional manner. Suggestions were made to help maintain performance. Overall, it went very well.
Response from Isaac Heating and Air Conditioning, Inc.

"Thank you for the review of your furnace performance check-up. We're happy to hear that everything went well and that your Isaac technician was professional and helpful. We appreciate your business -- thank you for choosing Isaac!"


Eileen N.
May 2018
5.0
Yes, I recommend this pro
$97
Tech could not replicate problem, blowers shut off after several tries, Jed was very nice, respectful, and explained things in a way I could understand! I would like him back again when they do tune up in the fall!
Response from Isaac Heating and Air Conditioning, Inc.

"This one sounds like a real head scratcher and if Jed wasn't able to figure it out, it must be complicated. We are sorry that the issue was not able to be replicated, but rest assured we will be there if it does and the service fee that you paid covers the return visit service fee as well if the problem returns. Thank you for allowing Jed and Isaac into your home, you made the right decision. Eric Knaak"


Christine H.
Mar 2018
5.0
Yes, I recommend this pro
Bill B. Arrived on time. He listened to my description of the possible problem with my fuel oil boiler and then assessed many aspects of the boiler. He made some adjustments, checked its efficiency, and suggested some things for me to investigate in the near future, as my boiler is quite old. I was very pleased with his professionalism, knowledge, and communication. I will definitely be using Isaac’s again and would be confident to have Bill do any work.
Response from Isaac Heating and Air Conditioning, Inc.

"Bill is one of the reasons that we have thousands of satisfied clients in the Twin Tiers and your testimony and acknowledgement of his professionalism and communication skills speak tot he type of person that Bill is. Thank you for being a client of Isaac and we look forward to being of service in the future. Eric Knaak"


Rosemary H.
Mar 2018
5.0
Yes, I recommend this pro
$5,595
The work was completed in three days with Gary and Bill overseeing the installation of new ducts. So far, we have been experiencing warmer interior temps due to the better and more even heat flow due to the improvement. The cost was reasonable for this scope of repair.
Response from Isaac Heating and Air Conditioning, Inc.

"Thank you for taking the time to recognize Bill, Gary and John. They are an amazing team and we are thrilled that your home is now comfortable, this is what happens when craftsman, working for a professional organization get together to solve a problem. There is no doubt that this new system will bring you many years of comfort. Eric Knaak"


Tammy N.
Nov 2016
5.0
Yes, I recommend this pro
$300
Arrived promptly after calling to check if it was a convenient time for us.  Professional, explained everything he was going to do.  Explained different pricing and what repairs would be upfront.  Answered any questions we had and explained in detail.
Response from Isaac Heating and Air Conditioning, Inc.

"Thank you for the feedback. Hearing what our clients like about our services really helps us train our techs for the future and confirm we are doing the right things."


Robert M.
Mar 2016
5.0
Yes, I recommend this pro
$3,000
Used Isaac's Electrical Services out of Rochester. Entered service request on-line and received a call within 10 minutes. After initial trouble call, contracted with them to replace our meter can and panel box due to water damage. Upgraded the service to 200 amps at the same time. All work was completed well and on-schedule. Isaac went above and beyond and repaired a minor gas leak they found at the same time. I will use them again, if needed.
Response from Isaac Heating and Air Conditioning, Inc.

"Thanks for the positive feedback. Our electrical team has been doing great work and we are glad to see that they could do the same for you."


Patrick K.
Jan 2016
5.0
Yes, I recommend this pro
$100
unknown
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your business and for the "Straight A" rating! We appreciate the opportunity to earn your business and we value the trust you have put in us to take care of your comfort needs. As always, if you should need anything at all, please let us know. Comfortably Yours, Ray Isaac President [email protected]"


Ron S.
Oct 2015
4.0
Yes, I recommend this pro
$200
unknown
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your review of our services and the positive ratings under several categories. I noticed a couple of "B"'s and a "C", and if there is anything we could have done to improve our services, we would welcome the feedback. Please let us know if we can help you in any way. We are always open to advice. Thanks again, Ray Isaac President [email protected]"


Tom M.
Aug 2015
5.0
Yes, I recommend this pro
Get pair of installers. Branch Mgr provided a through explanation and OPTIONS!
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your reply and especially for your business. We greatly appreciate the trust you have placed in Isaac to handle your comfort needs and we look forward to serving you again in the future. Comfortably Yours, Ray Isaac President [email protected]"


John R.
Jul 2015
1.0
This was the worst salesman that I have come across in my 50-year professional career.  All that he was interested in from the time that he introduced himself was telling me that he would be the highest price.  With a guy whose priority is telling that he would be the highest price, I quickly concluded that I wanted nothing to do with Isaac and did not want an estimate from Isaac.  It was waste of my time to schedule time with Isaac.

THOMAS S.
May 2015
2.0
Yes, I recommend this pro
$664
unknown
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Angie's List Member, I apologize for what appears to be a misunderstanding. Our free estimate offer is for system replacements or installation work only. Service calls requiring diagnosis and follow-up are charged a diagnostic fee, which includes all travel, set up, and time to diagnose the issue. As your situation confirmed, it is not uncommon for us to run a free estimate only to have the client decide to perform the work themselves, and this is more common on service repairs. Hence, our requirement to charge a diagnostic fee. As you can probably imagine, a few of these every day and we would soon be out of business. Please know that we regularly shop our competition to make sure we are competitively priced, and this research shows that our practices are either in line with the majority of reputable businesses out there, or often times more comprehensive. Additionally, our pricing is very competitive as well. As for the delay in getting your estimate to you in a timely fashion, that is inexcusable on our part and I apologize for the delay there. am following up with our team in Twin Tiers to make sure that issue is corrected. Again, I apologize for the situation you experienced and I hope my response helps clears things up a bit. Thank you, Ray Isaac President [email protected]"


Justin H.
Apr 2015
5.0
Yes, I recommend this pro
$950
First, I used their online service request form (on their company web page) and submitted my details at 5:30AM, thinking I would not hear anything and would still need to call their office during normal business hours. By 5:45AM, I was contacted by George, who is their night dispatch agent. He was extremely helpful and lined up my service for later in the morning...all of this at before 6 AM!
The tech was to arrive between 11AM and 2PM. He arrived at 2PM. Brian (the Tech) called an hour before to let me know he was on his way. He arrived and got to work. He cleaned up a wiring mess, confirmed all heat zones were functional, and found that my aquastat unit was not powering the water circulator. He did not have the part on his truck but could have it quickly. He wired up my system so it would heat up water and his return was scheduled for the next day.
Overall, my experience was good. The cost was much higher than I had expected, but after dealing with another service provider and trying to work on the issue myself, I needed a pro to come in and get this unit back up and running. That is what they did.
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your positive ratings and for putting your trust in Isaac Heating and Air Conditioning. We greatly appreciate your business and I'm please to see that we were able to rectify the situation at your home. Our prices may be a little higher than some of our competitors, but as you saw first hand, the value provided by Isaac confirms the quote coined by Will Rogers that says " The sweetness of low price is soon forgotten in the bitterness of poor quality". We look forward to continuing to serve you. Comfortably Yours, Ray Isaac President [email protected]"


Stephanie C.
Apr 2015
5.0
Yes, I recommend this pro
$800
unknown
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your business and for the positive review on Angie's List! We are very sensitive to the delicate nature of duct cleaning and the intrusiveness of the process in the clients home, and we do everything possible to provide a clean, professional, and caring approach. I'm thrilled to see that you were completely satisfied with our service (through the "Straight A" rating) and I hope that you are noticing a difference in your home as result. As always, if there is anything we can do to improve, please let us know. Comfortably Yours, Ray Isaac President [email protected]"


Thomas R.
Apr 2015
5.0
Yes, I recommend this pro
$17,000
unknown
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for trusting us with such a large investment and please know that we truly appreciate your business!! I see that a few adjustments still need to be made and we will be happy to make these for you at your convenience - just let us know. If you should need anything, do not hesitate to reach out to us immediately. Again, Thank you for your business and thanks for sharing your experience with us on Angie's List. Ray Isaac President [email protected]"


Michael A.
Mar 2015
5.0
Yes, I recommend this pro
$261

I contacted Issac to repair a gas furnace that would not light. I was contacted by a service technician once he arrived on the scene. He explained to me the issue with the furnace and cost of the new part and the service to replace it. In addition, he offered a two year protection plan which covers all costs for parts and service. The costs for the furnace repair and the protect plan seemed fair. I am now resting comfortably knowing this furnace is one hundred percent covered for two full years.


Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your business and for taking the time to comment on Angie's List. I'm glad that you have decided to become a Gold Seal member and I'm confident that you will see the value in your decision. Please do not hesitate to let us know if you should need anything. Comfortably Yours, Ray Isaac President [email protected]"


Dawn H.
Feb 2015
4.0
Yes, I recommend this pro
$107
With each service, the technicians were polite, punctual, and offered information to help me maintain service to the boiler. However, neither technician were able to actually solve the problem (fully functioning heat in the whole home) and one entire zone stops functioning quickly after service. The two other problem zones will provide heat to the radiators, but not enough to actually heat the space. Despite Isaac's service warranty, I don't feel confident in having a THIRD technician attempt to solve this problem, as two have already failed. At this point, I've spent over $100 to still have a cold house and am using space heaters, which will mean even more expense, and will now need to find another provider who can (hopefully) solve my heating problem.

UPDATE 2/20/15 - I was contacted immediately by Isaac Heating to discuss a possible way to resolve this matter. They let me know that they have specialized staff who they call upon for more complicated problems. I agreed to another appointment with a supervisor who performed a more intense inspection of the system (checking each thermostat in each zone to see where the issues originated, among other things) and he discovered a disconnected wire, two malfunctioning zone valves, and a few other service updates and design problems with the system! Wow. I'm going to ask for Scott by name the next time I need assistance. Third time was the definitely the charm. He was able to get heat working to each zone, properly, and provided an estimate of approx $2800 for the repair work/updates. I have not completed these yet (I'm trying to adjust my budget for this unexpected cost on a house I bought 3 months ago) but it's been a week and still working well. The pressure is dropping in the boiler again, but I assume this would be corrected by the repairs quoted. 

Overall: I'm happy that Isaac Heating went out of their way to contact me and send a third technician out to resolve the issue, but I am a bit disappointed that it took three attempts. But I'm not an expect, so maybe this is par for the course and I need to adjust my expectations. Knowing this, I will ask for Scott in the future as he is now familiar with my system.
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Angie's List Member, I apologize that we have not been able to solve the problem with your boiler yet but hydronic systems can be very complicated with many, many variables affecting its operation. I think your rating are a little harsh given the circumstances and the fact we have only charged you for the first diagnostic. I believe this is the first time ever to your residence and it may be an issue we need to work through having never dealt with your system before. I will have our TT Branch Managr contact you to set up a visit by our field supervisor to review your system. Hopefully you will give us a chance to fully go through the operation. By the way, when a system had 0psi, we need to add water to get it at least functioning. Comfortably Yours, Ray Isaac President [email protected]"


Martin G.
Oct 2014
5.0
Yes, I recommend this pro
.
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your positive ratings, your comments, and for sharing your experience with Isaac on Angie's List. We appreciate the trust you have put in our team to take care of your comfort needs, and we look forward to being of service to you in the future. Keep in mind that regular maintenance can drastically reduce the likelihood of breakdowns, so if you have not had your equipment cleaned and tuned in a while, this may be something you want to consider. All manufacturers recommend yearly maintenance at a minimum. Please let us know if there is anything else we can help you with. Comfortably Yours, Ray Isaac President [email protected]"


Jason T.
Oct 2014
5.0
Yes, I recommend this pro
$940
unknown
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your business and for rating us "Straight A's" on your experience! We conduct extensive education and training with our team, and your our interaction with Isaac is a positive affirmation that it is making a difference with our clients. We appreciate the trust you have placed in us with such a significant investment, and we will continue to work diligently to retain that trust. As always, please let us know if there is anything you need or if there is anything we can do for you. Comfortably Yours, Ray Isaac President [email protected]"


Lucimar F.
Oct 2014
5.0
Yes, I recommend this pro
$7,000
Technicians were professionals. Work completed as scheduled.
Response from Isaac Heating and Air Conditioning, Inc.

"Dear Client and Angie's List Member, Thank you for your business and for the "Straight A" rating on Angie's List! We work very hard at providing a quality installation in a professional manner, and I'm pleased to see that your experience was just that. As always, if you should need anything or have a question, please do not hesitate to let us know. Thanks again and we look forward to serving you in the future. Ray Isaac President [email protected]"

Showing 1-25 of 38

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Isaac Heating and Air Conditioning, Inc. is currently rated 4.7 overall out of 5.
Isaac Heating and Air Conditioning, Inc. accepts the following forms of payment: CreditCard
Yes, Isaac Heating and Air Conditioning, Inc. offers free project estimates.
No, Isaac Heating and Air Conditioning, Inc. does not offer eco-friendly accreditations.
No, Isaac Heating and Air Conditioning, Inc. does not offer a senior discount.
Yes, Isaac Heating and Air Conditioning, Inc. offers emergency services.
No, Isaac Heating and Air Conditioning, Inc. does not offer warranties.

Contact Information

83 Olcott Rd S, BIG FLATS, NY 14814

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