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Appliance Genie LLC

3.9(
7
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Gas, Pellet, or Wood Stove Service,

About us

At Appliance Genie located in Cross River, we are known for our dedication to quality service. We bring more than 60 years of combined industry experience and up-to-date training on appliance repairs for nearly all brands and models, from basic to high end models such as Whirlpool, GE, Viking, and more. Our licensed and insured team can ensure that your appliances are up and running in no time. Most importantly, we can help you get your appliance in better shape than before so you can protect your investments in the long run. Alternate Phone: (914) 864-1252 Fax: (914) 242-3615 $10 Senior Discount We do not service small appliance repair.

Business highlights

16 years of experience

Services we offer

Refrigerator Repair. Freezer Repair. Dishwasher Repair. Washing Machine Repair. Washer Repair. Dryer Repair. Gas Grill Repair. Ice Maker Repair. Microwave Repair. Ovens & Range Repair. Cooktop Repair. Vent Hood Repair. Vent hood Repair. Washing Machines & Dryer Repair. Wine Cooler Repair.

Accepted Payment Methods

  • CreditCard
Reviews
3.97 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
0%
2
0%
1
29%
Write a review
Showing 1-7 of 7 reviews
Wendy L.
Aug 2023
5.0
Yes, I recommend this pro
Great! Technician fixed issue and even more that I did not realize wasn’t working properly!
Anthony R.
Feb 2021
1.0
Purchased a Viking cooktop and had problems with the ignition system from the day it was installed. I contacted Appliance Genie at the very moment that we began having the problem and they were very punctual in sending out a service technician. Parts were replaced and the problem was still not fixed, Appliance Genie never gave me a report or plan of action for what was going to be done. I even had to call the manufacturer directly to get another visit from AG. During the second visit gas pressures were adjusted at each burner and that didn't fix the problem either. The tech even had to return that same day because all of the gas valves began leaking after being adjusted. Overall, we are extremely unimpressed by the lack of communication from AG. I see a lot of positive reviews but find it hard to believe after what I am going through for the last 11 weeks. I have also noticed very passive aggressive responses from AG when these reviews are negative, that in itself should show their level of professionalism. Available for discussion when you are AG, otherwise show up, reply, respond... fix the problems and stop making excuses. Just be courteous and respectful!
Jody R.
Jan 2019
5.0
Yes, I recommend this pro
They took an extremely expensive stove and made it function.
Linda S.
Jan 2019
5.0
Yes, I recommend this pro
Came multiple times to install parts in my commercial range. He was here half a dozen times. I would recommend them. He was persistent and skilled in helping me get it working again.
Carol C.
Jun 2018
5.0
Yes, I recommend this pro
$102
Easy fix, told me what to do proactively to prevent this issue again. $90 service call.
Allison M.
Sep 2013
5.0
Yes, I recommend this pro
$200
It's always a pleasure to have Clay to rely on to make repairs on my household appliances. He is very nice , very honest and he knows what he is doing . I have used used Appliance Genie many times and Clay is very reliable . I would recommend him for sure.
John R.
Jan 2012
1.0
$475
e jon
Response from Appliance Genie LLC
"I am sure your stove was working when the technician left, "Our service call is warrantied for 90 day on the same appliance with the same problem," with that said, you wouldn't need to pay an additional service charge as explained by Rep. over the phone. Tech came out and found you had a new problem, we waived the service call, and gave you the prices for the parts needed for this new problem you where having. our company has to pay for all viking parts they don't ship them to us free... because you didn't want to pay for your parts you posted this unjustified review in an attempt to ruin our reputation. Customers who own viking appliances know how expensive the brand is, and so are the parts.. We don't operate a not for profit business, and while we can't please all the people all the time, this review will not break our 99% customer satisfaction rate. this we know to be true!! Want to prove it call 914-864-1252."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Appliance Genie LLC is currently rated 3.9 overall out of 5.

Appliance Genie LLC accepts the following forms of payment: CreditCard

No, Appliance Genie LLC does not offer free project estimates.

No, Appliance Genie LLC does not offer eco-friendly accreditations.

No, Appliance Genie LLC does not offer a senior discount.

No, Appliance Genie LLC does not offer emergency services.

No, Appliance Genie LLC does not offer warranties.