Paraco Gas

Paraco bought the company (Island Propane) that serviced our second home in Westhampton Beach. They delivered propane gas to us for about a year and have come much less to refill the tank than their predecessor. Unfortunately, they waited too long, we ran out of gas, had a pipe break and flood the house. I have now waited for over 30 minutes to get someone on the phone to ask about them paying to fix the problem. Still on hold for a CS rep. I have heard that this has happened to many homes that are serviced by Paraco. They bought a variety of companies and now don't have the team or ability to service their customers well. I will update my experience when I speak to a representative. 01/15/2018 10:39AM - Just spoke with a manager named Eva, she apologized for the problem and asked that I speak with Dave Latouurell who would help me with this issue. I will keep you updated... 01/15/2018 12:20 - Spoke with Elizabeth Almonte, she asked if I could tell her what the damage is to the property. She said that someone from their insurance company will call me back within 24 hours. Will keep you posted... ****UPDATE**** 3/5/2018 - While going into this with best intentions; Paraco gave me the impression they would be taking responsibility for the damage that they are solely responsible for by not delivering propane gas on a timely schedule. This resulted in a broken pipe that ruined over 2500 feet of wood floors, furniture, walls and more. They turned my claim over to their insurance company (Travelers Insurance) which was OK with me at first. After a couple of good calls with agents from travelers, they then turned it over to a person who's goal was to make sure they don't pay out any monies. It really sucks when you try to do things honestly and expect the same in return. Now I have to turn it in to my insurance company and let them fight it out. The end result will be my insurance bill will go up and I will be responsible for a $10,000 deductible. Not good Paraco! ****DON'T USE PARACO, they are not Honorable!!!!***

Still waiting to get my propane. They make you wait 7 days before you can get a delivery, terrible service. They bought out Audell-Bennet a good smaller propane dealer that used to give 48 hour service. if you need gas look elsewhere