BROOKSIDE FARMS & NURSERY

We are very happy with the work that they did.

We purchased the tree and had them plant it at an additional cost.  It came with a one-year warranty. 
This spring, we noticed the tree had not survived the winter so I contacted them in early May, 2013 regarding a replacement.  They suggested we wait a month to see if the tree would recover.  It did not, so I called again and they said they would replace it.  A month later, it had not been replaced, so I called again.  Now they said a replacement was not yet available.  Called again in July, call was not returned.  Called in August and was told it was too hot, will replace in September.  No replacement in September so called on 9/30 and call was not returned.  I've left yet another message today.
I've done business with Brookside Nursery for the last 10 years and previously had good experience.  It appears that they no longer provide good customer service and so far, they have not honored their warranty.

The work was pretty good while they were doing it.  A year later a lot of the blue stone began to peel off.  I realized that they had given me some kind of a cheap knock off blue stone rather than the real thing.  I called them and they refused to make good on it.  Regarding the price I thought it was a little expensive, but to get the actual blue stone that I wanted I was ready to pay for it.  When it began to peel off they did not give a satisfactory explanation, any reduction or anything of that nature. Basically since that all happened several months later they kind of blew me off.

I had my  hedges clipped and fertilized as well as mulching. They were supposed to treat a few of the shrubs to spur growth. When I asked the guys (not the one quoting the job) who showed up to do the work about that they had no idea about how to do what was described to me. Nice guys that did the job, but not fully trained in the field 

Fantastic Job overall. Fair price, very professional, on time and responsive. Best contracting experience to date. No suprises except a few good ones.