Emerich Sales & Service, Inc.

I brought my Poulon ChainSaw there for service. Told me there would be a min. charge of $40.00 for an estimate. I asked that they call me before doing any work. They said they would call me before they started. A week or so went by and I received a call telling me that my saw was done. Never gave the estimate. I was told the tyotal was $135.00 which I thought was expensive. The saw itself cost me $225.00. When I came in to pick it up I asked what they did for that amount of money. They changed the chain, spark plug, and the air filter. Cleaned the saw. On the bill it said that the plastic cover of the chain had a crack in it and to and quot;KEEP AN EYE ON ITand quot;. For that kind of money I would have expected that part replaced and the saw be in perfect order. I took the saw home and used it for about 5 pieces of wood when the and quot;NEWand quot; chain went extremely dull. I had to go down to the ACE hardware store and purchase a new one, then the chainsaw worked a WHOLE better. Over all I will never go back there again.

Looking to buy a snow blower. When I went to my local tractor store I could find anyone to talk to me. Two guys past me real fast and didn't take the time to ask if I needed help. So I went back home and looked for another Toro dealer. To my surprise they had just opened the new store in South Glens Falls less than a mile from my house. Called them, asked about the blower and went over and bought it. The first one wouldn't start due to some problem having to do with it coming from another store and may have been used as a demo, not sure. I guess there was some bad fuel in it. They switched out a new one, and I was on my way, it runs fine. They were very helpful and I am glad they moved up here.

Finished doing 4 driveways in the 1/12/11 storm about 4 PM and the unit started leaking gasoline badly in our garage. Dragged it outside and called Emerich's. Even at that hour, with almost all employees gone for the day, Mary asked Kevin if he would pick it up. He did, the service manager called Saturday with the diagnosis and estimate and the repaired unit was delivered 1/17/11 in good order. They bailed me out of a bad situation quickly which I consider to be over-the-top service. We purchased this snowblower from them and also our mower, have used them for service since we moved to Charlton in 1976. Great local outfit that cares for its customers!

The snowblower works like new.

unknown