Turnbull Heating and Air Conditioning
About us
Turnbull Heating and Air Conditioning performs residential, commercial, and industrial heating, air-conditioning and commercial refrigeration service, installations, and scheduled maintenance programs.
Business highlights
Services we offer
Heating and air conditioning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 0% | ||
| 6% | ||
| 0% |
They put stuff over wires and did not interact with me while they were doing the installation. They made their decision, then did it. They were very friendly, nice and professional.
My Furnace just stopped over night. Called Turnbull said they would get some one out that day. It took a while but they were busy. Very professional. The service guy who was extremely courteous and pleasant found the issue right away and had the replacement part on the truck. Had us back and running so we wouldn't have to go another night with out heat. They give veterans a 10% discount which is nice as well. Overall excellent work and will use them again!
"Thank you for your kind words. We work very hard to provide good service. I will pass this on to my Team!!"
heating and air conditioning. There were some issues when my furnace and
AC were first installed. But with a few calls and the finally the owner
Bill Hayes came to my home the issues were addressed. Not completely to
my satisfaction but there were addressed.
After the installation I would Turnbull for service and maintenance.
The
final time I was to use them for a routine maintenance, I was given a
four (4) hour window for them to show up. It was from 12:00 noon until
4:30 PM. At 4:25 PM I sent and e-mail to the company asking where the
tech was and that would be leaving shortly after 4:30 is we did not hear
from someone. We were walking out the door at approximately 4:45 when
someone from Turnbull was pulling our driveway.
I told him that no
one had called to say anyone would be coming or that they would be late.
I told the worker that we were leaving.
If Turnbull would have
acknowledged that there was just a mix up things probably would have be
fine and I would have just made another appointment. Instead the billed
me for a service call and insisted that they had called and said they
would be late.
In fact one of the managers called me to complain why I had not called to find out where their worker was. And It was partially my fault that I had been billed.
We were sent bills for at least 3 months. Finally I complained the BBB.
A few months later I check the BBB web site and Turnbulls had said that issue had been settled.
It was, I will never use them again unless the owner accepts his company responsiblity for the mistake.
"Customer was given an afternoon appointment. We always call to confirm the day before. We also call when we are in route or delayed. Customer was called late in the afternoon and told the assigned service tech. was just around the corner, but ran into an a service call and not just a tune-up and that he would be late. Our apppointment window to get to the home was 12pm to 4:30 pm. It takes 45 to 60 minutes to do the tune up the customer requested. If we get to the site by 4:30 we are still in the home until at least 5:15. That is key as we go forward. My operation manager with 20 years service experience himself was in the office and notice our tech. was not going to get to the customer's house in time to get the tune up done by 5:30pm. The customer's house is 20 minutes from our office. We called the customer at 4:10pm and told him our scheduled tech. was tied up in the area and the operation manager was going to take the his tune up call and be right out there. Customer said "oh. ok" and at the time it was a recorded conversation to insure the customer's approval to keep on coming to the house. The operation manager left our shop by 4:18 pm and was at the house at 4:40 pm with 50 minutes to do the tune up. A veteran tech of 20 years can do the tune up in 45 minutes. He walked to the door and the customer refused the service. He said He had an appoinment at 4:30 pm and had to leave!? We did everything we could to keep our schedule with the customer and not once did he say he had appointment at 4:30pm. I think he was upset to be the last appointment of the day and wanted to vent to my tech. My tech said he was very rude to him and left the house leaving my tech. standing on the front porch. The customer was called many times with the status of the tech. and finally by our operation manager. Again,the customer told us at 4:10 pm it was ok to come to the house for his tune-up knowing we would get there around 4:45 pm and leave no later than 5:30. I personally thought the customer was very disrespectful to my tech. on his porch and our services. We could have went to another customer and limited the stress in our own office if the customer would have told us to reschedule or cancel the call. The customer was billed 49 .95 for a service call for his disrespect and disregard for our services. No bill would have been sent at all with a cancellation or rescheduling of the apppointment. We gave the customer many opportunities to do this. This Better Business Bureau also contacted us and was told the samething. The BBB confirmed we did everything possible to perform the service or let the customer cancel the call. The BBB closed the case. I evenually wrote off the invoice. We will still service the customer if they call because we donot leave people in the cold in our service area."
"Thank you Member, your kind words are much appreciated."
"Thank you for your kind words!"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
50 Franklin St, Avon, NY 14414
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