Averill Park Septic Svc LLC
About us
Averill Park Septic Service, LLC. is a family owned and operated business. Our entire staff strives to provide customers with elite service backed by expertise in our field. Averill Park Septic employees encourage customers to ask questions. As professionals, we consider it our job to educate homeowners on their septic systems and provide them with a better understanding of the operation and maintenance of the system's components. In addition to providing prompt, reliable service, our professional and courteous staff are equipped with the knowledge and technology to handle all of our customer's needs. Averill Park Septic Service customers are treated with respect from the moment their call is answered until the job is done. Additional services: real estate inspections, sewer hook-ups, excavation, lawns, drainage, driveways, foundations, land clearing, ponds, demolition, deliveries of sand, stone, gravel, dump truck services, trucking/equipment transporting, snowplowing and driveway sanding/salting. For more services refer to our website.
Business highlights
Emergency services offered
41 years of experience
Services we offer
& Installations, Portable Restroom Rentals., Pump Alarm System Installations & Repairs, Repairs, Septic Cleaning, Sewer & Drain Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.963 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 63 reviews
Christine P.
Aug 2023
Scammed 82 year old seniors out of $750 when they didn’t provide service. What a shame! Do not use this company!!
Response from Averill Park Septic Svc LLC
"While I appreciate you defending a senior couple, I assure you they were in NO WAY taken advantage of. On 8/7 their tank was serviced - it was overfull & the outlet pipe had extreme sludge build-up. He pulled some of what he could reach out of the pipe (no charge) and discussed options if they wished to pursue the issue. 1. Bring in a machine for an exploratory dig to investigate & give basis for estimating to fix anything that was found. 2. Try a drain cleaning of the outlet pipe as it appeared to be cast iron (prone to build-up/blockages). The tech was VERY CLEAR that the drain cleaning was NOT a guaranteed fix as it could be more than just the pipe. The costs for the options were comparable, equipment & procedure were completely different. The residents chose to try drain cleaning. After the tech left, Mrs. [Member Name Removed] called the office and asked pricing for drain cleaning. Our techs price by the job depending on what's needed. Our office staff checked & relayed price – Mrs. [Member Name Removed] said that was what he said but she thought it was high. After being assured that she was under no pressure to have us do anything more, she said she definitely wanted it done. . . and the next day, she called 2x to ask when. We prioritized them, squeezing in at the 1st opportunity. Extensive cleaning of the build up in the outlet line & pipe walls was done. Through drain cleaning, tech determined that there was a drywell on the property, not an absorption field, and that the drywell was overfull (effluent was failing to absorb into the surrounding ground material in a timely manner). If we had done the other option instead, the result would be the same but the pipe wouldn't be cleaned. Therefore, they wound up getting more for their money with the drain cleaning. If you were not aware of these details, perhaps now you have a better understanding of the situation and realize your review was completely uncalled for. If despite knowing this information you chose to leave this dishonest review, that is disgraceful."
Nancy S.
Oct 2018
Job was not as simple as I expected . Scum layer was very thick because maintenance had not been done for a long time. Also, the tank has two chimneys, one with the cover at surface level. I had told the office on the set-up call that no digging would be necessary. However, the serviceman found that at the easy-access chimney, very hard scum prevented the pumping of the liquid there. I had started digging down to the second chimney with the cover below surface level, but did not finish before. The serviceman finished digging down to the cover w/o charging extra. He finished the job very efficiently. Also used a discount that lowered the price below $200. And he came in a super clean red truck!
Response from Averill Park Septic Svc LLC
"We are so grateful that you chose to share your experience with others. Thank you for taking the time to write a detailed review. We look forward to working with you again in the future!"
James G.
Jul 2018
Great. Knowledgeable and helpful people for sure.
Response from Averill Park Septic Svc LLC
"Thank you very much for the review! We appreciate that you chose to hire us and look forward to working with you again in the future."
Wayne D.
Apr 2018
These guys are great. Everything went as planned. They were prompt during every stage of the project. I would absolutely hire them again.
Response from Averill Park Septic Svc LLC
"We sincerely appreciate your review of our services. We value your business!"
Konrad L.
Jul 2017
Great. Now know more about septic filed and future solutions.
Response from Averill Park Septic Svc LLC
"We genuinely appreciate that you have taken the time to share your experience with others by providing this review. We look forward to working with you again in the future. Thank you!"
Linda L.
Feb 2017
Very friendly and professional, clearly know what they're doing - have always been great to work with!
Response from Averill Park Septic Svc LLC
"Thank you so much for your review of our services! We sincerely appreciate that you took the time to share your experience with others!"
John W.
Jul 2016
Averill Park Septic was recommended to me by a neighbor. The service tech Brian was on time, professional yet friendly and kept me informed about what he was doing. Our tank hadn't been pumped in several years. I asked him to pump the tank even though he had advised me it was not the problem. On his own initiative and after checking with me, he suctioned the drain pipe and dislodged a huge chunk of something that was blocking the pipe. Problem solved very efficiently, neatly and we are back to normal. I was very surprised at how quickly they were able to help me that day. Cassie in the office was friendly and professional also. I will be using their services in the future. Thank you Averill Park Septic!
Response from Averill Park Septic Svc LLC
"We really appreciate that you left such a detailed review of our company for potential customers who may be in a similar situation. Our family values your business and we look forward to working with you again in the future!"
Donald C.
Jan 2016
unknown
Response from Averill Park Septic Svc LLC
"Thank you for your review of our services!"
Robert H.
Oct 2015
Called on a Saturday (Halloween, no less), and phone was answered by a person who took our info and promised a call back within 1/2 hour. Return call was much sooner and stated they'd be able to help us out in an hour. The individual who was sent was right on time, very professional, helpful and intuitive. We'd definitely use their services again.
Response from Averill Park Septic Svc LLC
"Thank you for choosing Averill Park Septic. We sincerely appreciate that you took the time to issue a review of your experience with our company. We value your business & look forward to working with you again in the future!"
Maryanne I.
Sep 2015
Service was fast and professional .
Response from Averill Park Septic Svc LLC
"We value your business & appreciate that you have taken the time to share your experience with other potential customers. Thank you!!"
Gary B.
May 2015
Arrived on time. Did the work for the quoted price. Very professional and courteous. Left everything clean and neat.
Response from Averill Park Septic Svc LLC
"We are grateful that you took the time to share your experience with our company. It was a pleasure to work with you. Thank you very much!"
James G.
Mar 2015
Everything went well.
Response from Averill Park Septic Svc LLC
"Thank you kindly for your review of our services. We sincerely appreciate it!"
Kurt V.
Feb 2015
unknown
Response from Averill Park Septic Svc LLC
"We sincerely appreciate your review of our company. While we do understand our prices for repairs are higher than other cheaper contractors, our quality of work, as well as the materials we use, are second to none and therefore contribute to increased input expenses. Generations of experience in the trade have proved that it is best to take the time, energy, and added expense to do the job right the first time . . . it keeps our reputation solid and keeps homeowners happy. Thank you very much for your business and for taking the time to share your experience with others who may be considering our services!"
Joseph G.
Dec 2014
I left a message on Christmas Day through the Angie's List Message System asking for a call back the next morning. The provider called me by 8:15 the next morning and dispatched a truck by noon that day. My septic tank was pumped out and the covers replace for what I though was a reasonable price. The technician was courteous, knowledgeable and thorough. I highly recommend Averil Park Septic Service.
Response from Averill Park Septic Svc LLC
"Thank you for choosing Averill Park Septic Service! We are so grateful that you took the time to provide other members with a review of our services! We value our customers and strive to provide them with the best service."
Lillian K.
Aug 2014
unknown
Response from Averill Park Septic Svc LLC
"Thank you very much for taking the time to provide other members with a review of our services. We appreciate your business and look forward to keeping you as a valued customer!"
Keith D.
Jul 2014
The technician was great. He immediately found the tank and cleaned it in minutes. He then called me over to show me what he was looking for in the inspection and explained how things worked and what to watch for. I am extremely happy with their service and knowledge. They are extremely helpful and I will be using for all my septic needs.
Response from Averill Park Septic Svc LLC
"We sincerely Thank You for sharing your experience with other Angie's List members! It pleases us to know that you were so happy with our service and we look forward to working with you again in the future!!"
Julie S.
Jun 2014
unknown
Response from Averill Park Septic Svc LLC
"Thank you very much for taking the time to post a review of our services. We value our customers and appreciate that you have entrusted us to be your service provider."
David F.
May 2014
They were very competent and willing to work with me. They seemed to be very thorough and conscientious. They were expensive, but they worth it.
Response from Averill Park Septic Svc LLC
"Thank you very much for taking the time to share your experience with our company, we sincerely appreciate it! Angie's List is a valuable tool for consumers thanks to reviews such as yours."
Christina O.
Apr 2014
Kassie was very responsive and was able to schedule us promptly. The service call went great and the gentleman was very thorough and professional. Will definitely call them again.
Response from Averill Park Septic Svc LLC
"We are very grateful that you have chosen to share your experience with our company. We truly appreciate your business and look forward to working with you again in the future!"
David B.
Apr 2014
excellent..very professional always!
Response from Averill Park Septic Svc LLC
"Thank you kindly for your review of our service! We value your business and appreciate your continued loyalty!"
William R.
Apr 2014
this was a big job that took many days. The location of the system required driving dumb trucks and a back hoe across my yard and down a hill. They did a great job confining the lawn damage to a small area and restored disrupted areas . They cleaned up well after themselves. They did what they said they would at the price we agreed upon prior to the start of the job. The system is working well. They weren't the cheapest or the most expensive but they did what they said they would do in the time they said they would do it and were pleasant to work with.
Response from Averill Park Septic Svc LLC
"We are very grateful for your review of our services. Thank you for taking the time to share your experience with others!"
Molly W.
Apr 2014
These guys are great -- always on time, reasonable and nice people. They have to dig to find our tanks and they always leave the yard looking like it did before they came. A pleasure to work with. Thanks!
Response from Averill Park Septic Svc LLC
"The fact that you took the time to share your experience is sincerely appreciated. We strive to provide the best service possible and it's great to know that our customers are happy!! We are ever grateful for your loyalty! Thank you!"
Marcus L.
Mar 2014
always good no problems
Response from Averill Park Septic Svc LLC
"Thanks for taking the time to share your experience with our company! We appreciate it very much!!"
Patricia K.
Mar 2014
Service was exceptional. we misunderstood and did not dig up cover ourselves and they did that for us without charging us. Very professional and polite
Response from Averill Park Septic Svc LLC
"We sincerely appreciate the fact that you took the time to submit a review of our services. Thank you very much!"
Kees W.
Mar 2014
They did a good job and I would use them again.
Response from Averill Park Septic Svc LLC
"Thank you very much for submitting a review of our services. We appreciate your loyalty as a customer!"
Licensing
State Contractor License Requirements
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FAQ
Averill Park Septic Svc LLC is currently rated 4.9 overall out of 5.
Averill Park Septic Svc LLC accepts the following forms of payment: CreditCard
Yes, Averill Park Septic Svc LLC offers free project estimates.
No, Averill Park Septic Svc LLC does not offer eco-friendly accreditations.
No, Averill Park Septic Svc LLC does not offer a senior discount.
Yes, Averill Park Septic Svc LLC offers emergency services.
No, Averill Park Septic Svc LLC does not offer warranties.