Chuff Renovations

"I did go there 3 separate times to figure it out after she had a plumber there who already told [Member Name Removed] that there was no leakes. The drain and the pipes were not leaking. The shower door was leaking under the frame and I went back to caulk everything and told her to wait 24 hours to try it again. They filled the shower base to the cracks the next day and text me that it was still leaking. [Member Name Removed] and her husband did not want to listen to me from the beginning. Her review states that the manufacture told her we skipped steps and the job cost was $5050.00 dollars this is the second review she left. The first one the job cost was $3000.00. I told them I would be more than willing to help fix it change the door whatever they needed or wanted to do but after a I tried to work with them she demanded that i buy a brand new one piece shower and door when that is one I recommend her to do from the beginning. The second recommendation was to tile the floor instead of covering the concrete with plywood. That is why this bathroom had to be redone in the first place because it was already all wet and moldy because you dont cover concrete with plywood. I never blamed the floor guys until they told [Member Name Removed] to fill the shower base up to the cracks. No matter who installed the shower base and door it will not hold water past the cracks. [Member Name Removed] and her husband just are not understanding that. I hate that this is happening but accusing and being disrespectful is not very personal. I was willing to do whatever they wanted to do. I installed what she purchased and picked out against my recommendations."