Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Butler's Sales and Service, Inc.
Pre-Fabricated Fireplace Unit (Non-Gas) - Install, Pre-Fabricated Fireplace Unit (Gas) - Repair, Pre-Fabricated Fireplace Unit (Non-Gas) - Repair,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Here at Butler's Sales and Service, Inc., we have been in business since 1992, and have provided The Finger Lakes community with alternative heating sales and services including outdoor cooking grills and smokers for 20 years. We have an abundance of outdoor cooking appliances and sauces to spice up your outdoor grilling and smoked foods events, parties or home cook outs. We strive for customer satisfaction and build to better your experience with our products, supplies and our services. When you purchase one of our products, you know you are getting the best. Not only are you buying a top quality product, but you are guaranteed excellent customer service.
Business highlights
Emergency services offered
33 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7153 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 11% | ||
| 1% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 153 reviews
Richard I.
Feb 2025
Clean and Inspect a wood burning stove or pellet stove
I am pleased with every part of the task of cleaning my chimney. Steve made it easy to make an appointment that was convenient for me and Mike arrived on time and went through every facet of cleaning my chimney. Mike used techniques I have never seen for cleaning... I have been wood for more than 20 years. It was a win/win and I signed up for their yearly cleaning which as a senior will save me money and give me confidence my unit is safe to use.
Thanks!
Cindy T.
Aug 2024
Fireplace Cleaning and Inspection
Knowledgeable, personable, very satisfied.
Bryan S.
Aug 2024
Chimney Cleaning and Inspection
They were very thorough and knowledgeable and did a great job.
Paula T.
Mar 2024
Brick or Stone Fireplace (Gas) - Repair
Great customer service. Very knowledgeable and professional. Would definitely use them again when needed.
Janice W.
Feb 2024
Dryer Vents Cleaning Service
Customer service is top notch. Technician was prompt, courteous, and knowledgeable. I would highly recommend.
Shannon D.
Jun 2023
Chimney Cleaning and Inspection
Great communication and an amazing job! They even shoveled my porch, not part of the job of course
Vincent M.
Jun 2023
Brick or Stone Fireplace (Gas) - Repair
Very good
Nick D.
May 2023
Great company
Pamela W.
Jan 2023
Chimney Cleaning and Inspection
They were very friendly.
Erin G.
Sep 2022
Chimney Cleaning and Inspection
Professional on the phone when I reached out - they explained the process and the money involved - very confident with service and expertise they will provide - it will be worth the money to have them to clean and inspect my chimney- very affordable
Brian C.
May 2022
Chimney Cleaning and Inspection
Friendly, professional and prompt
Michele F.
Apr 2022
Chimney Cleaning and Inspection
Prompt, friendly, efficient.
Michael D.
Apr 2022
Brick or Stone Fireplace (Gas) - Repair
Excellent customer service at its best
Marcia S.
Feb 2022
Gas, Pellet, or Wood Stove Service
Professional, friendly and very knowledgeable
Doreen B.
Oct 2021
The service people were polite and efficient. They answered my questions
Ken S.
Sep 2021
did exoert work
John L.
Aug 2021
right on time, took about an hour, bill was similiar to estimate that was quoted on phone
Paul F.
Jul 2021
Very pleasant and professional. Excellent service.
David B.
May 2021
Timely, stuck to specs and budget
James S.
May 2021
The 2 employees were efficient in performing their duties, and answered all my concerns and observed Covid19 masks when they entered my home.
John B.
Feb 2021
Pre-Fabricated Fireplace Unit (Gas) - Repair
Our old gas fireplace insert was not staying lit. They cleaned everything and now works great. We're very pleased. Great value: 2 men for about 1 hour = less than $200. No charge for the travel time from Auburn to Syracuse.
Kent S.
Feb 2021
Pre-Fabricated Fireplace Unit (Gas) - Repair
While they were here we saw that they also clean out dryer vents and they did it while here and it needed it so glad we asked.
Wallace J.
Jan 2021
Pre-Fabricated Fireplace Unit (Gas) - Repair
Excellent service and excellent! I would definitely recommend this company to my family and friends. Very professional!
Ron M.
Oct 2020
Very satisfied. Would recommend them for chimney cleaning.
John S.
Jul 2020
Response from
"Great work. Very professional."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Butler's Sales and Service, Inc. is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Butler's Sales and Service, Inc. accepts the following forms of payment: CreditCard
Yes, Butler's Sales and Service, Inc. offers free project estimates.
No, Butler's Sales and Service, Inc. does not offer eco-friendly accreditations.
No, Butler's Sales and Service, Inc. does not offer a senior discount.
Yes, Butler's Sales and Service, Inc. offers emergency services.
Yes, Butler's Sales and Service, Inc. offers warranties.
Contact Information
2370 Turnpike Road, Auburn, NY 13021
Service Hours
| Sunday: | Closed |
| Monday: | 9:00 AM - 4:00 PM |
| Tuesday: | 9:00 AM - 4:00 PM |
| Wednesday: | 9:00 AM - 4:00 PM |
| Thursday: | 9:00 AM - 4:00 PM |
| Friday: | 9:00 AM - 4:00 PM |
| Saturday: | 9:00 AM - 1:00 PM |
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