Gleason Plumbing & Heating

The employees are very kind and professional. The price on the other hand is absurd. They charged me $758 just to swap out my dryer. No haul away or anything. Just a disconnect and then a connection of the new dryer. A flex gas line and an exhaust pipe. $758!!!!!! I don?t even understand how that is possible. You can?t keep customers when you charge that much. When I spoke to Ryan the owner about the price, he gave me a bit of an attitude. Unprofessional.

Both are working well.

Great guy????

It went very well.

This company is a joke. The workers that came out were lazy and liars. I wanted to have a cooper line installed in my kitchen and have my refrigerator's ice line hooked up. I explained this to the woman who i spoke to when I called in. She had originally advised me that it would be a free estimate. When the workers came out they were frustrated and said the job was going to be very difficult because they had to cut a ceiling downstairs in order to run the line. If they would have shown a sincere interest they may have realized that I was willing to pay their asking price because I really wanted the ice line hooked up. Since I saw their lack of interest in such a "difficult" project I thanked them and sent them on their way. A few days later I received a very phone call from the company's nasty receptionist (or whatever she was) stating that I had a bill due of over $200 bucks. She said that the workers told her that I had lots of questions and they stayed here for 1 1/2 hours (not true). Therefore, they needed to be paid for all the time they spent here. Doing what? I told her that there was absolutely no way I would pay that amount since zero (0) work had been done. The woman was very irate and after about 20 minutes of back of worth with this "receptionist" said well we will not charge you and we will never visit your home again. Ummmm OK fine. Your workers are lazy anyway and you are irate. They will reply to my comment leaving some nonsense comment that they have put a spin on I'm sure. But take my advice. Don't use this company. You would be better off finding a plumber who works independently that is licensed or finding another plumbing company. Because this big business was HORRIBLE!

Replaced intake valve

They were great - really nice and friendly, fixed the problem with no issue, in and out quickly and the work has held up well since.

Everything went great. He looked at the problem, ordered the parts and completed the job in a very timely manner. Very happy

I called Gleason who had done work for my daughter. Ryan came by and checked out several possibilities. He focused on the valve and replaced the simple piece. Whole job took less than an hour - plus the time to study the situation and buy the piece. We will be doing some renovation in another bathroom and Gleason will be the plumber. Total price 250.00.

Ryan did a great job. We needed work done in the evening as the leak was filling a pot every 20 minutes, not to mention laundry needed doing. He asked for pictures of the problem and let us know when he would arrive. When he got here he walked through what needed to be done. The rate is higher for an evening appointment, which he let us know upfront would be $250/hr plus materials. Great communication, professional and trustworthy - we recommend him in a heartbeat.

Ryan was a pleasure to deal with. His work was clean and efficient. Would certainly hire them again.

The crew from Gleason were polite, accommodating and professional throughout. Ryan came out and estimated the work and was there for the start of the project. He came onsite mid-way through when I called because of a problem I perceived related to the radiator - he re-assured me that it wasn't a problem and he was right. There were 3 guys on-site for two half days (before and after the kitchen updates). I gave detailed requirements on sink configuration and the waste line for the sink as we needed clearance for under-sink recycling bins - they were happy to accommodate. Clearance was tight for the installation of the new cooktop and they were able to place the gas line exactly where requested. Once finished, Bob requested some stainless steel cleaner so he could clean-up the inevitable mess made after installation. They were also happy to sweep and cleanup any mess they had made. The floor had been recently re-finished and I requested that they leave shoes outside - no problem for them. They were very thorough in testing everything they had done. I will use Gleason plumbing for all my future needs.

Having told me he would go round on the Thursday, he did not go round till the Saturday, and then quoted me $4500.  He never responded with my request for a written breakdown of the costs, and in the end I called another plumber who quoted $2000 less, responded and arrived when he said he would, and is also listed on Angies List as an A rated plumber.

They didn't do any work. We didn't move forward with anything. If I didn't go with them it was because of the prices.

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He was extremely accommodating on timing and getting here fast. Gave us a heads up as to when he would be here and was right on time. If you need a plumber, hands down these guys are the ones to call.

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I was not happy with the service.

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The first weekend in my new house, I could smell a gas leak in the kitchen. Shutting off the gas valve at the wall behind the stove didn't help. I called Gleason Plumbing, and Ryan was able to come right out. He assessed that the shut-off valve was old and should be replaced, and he was able to replace it in minutes. More than 6 months later, and still no gas smell, so he was correct. I initially thought the price was a little high, but it was plenty fair as far as Westchester weekend service calls go. Ryan was very professional and stuck to everything he told me on the phone. No time-changes or upselling. I have already recommended him to my neighbors, and wouldn't hesitate to use him again.

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