Ruby's Plumbing and Heating

One of the most incompetent plumbers we've ever encountered. He couldn't identify what kind of faucet we had, said he could fix the faucet leak and brought the part, didn't end up fixing anything but attempted to charge us for it, and then in the process dropped several parts down our sink drain.

He was a pleasure to work with. He came and did a work quickly and neatly.

Simple water heater replacement but Kevin Rudy and team did a great job and left me confident for the next 10 years of reliable hot water.

Communicated with me when job would be done. Arrived on time and replaced outdoor spigot quickly and efficiently.

Very professional and explained everything!

Arrived right away. Completed job with good explanation and confidence.

Fast and great service!

Great guy - highly recommended. Punctual and friendly

Good.

Kevin was timely in his response to our call. He was pleasant to work with and fixed our problem with a broken pipe. Very professional. He's got a great smile, which always is nice when you have a new person on the job. His pricing was right on the money, and we didn't feel we were overcharged. We will definitely use him again.

He is very inconsistent. The cold water valve did not work correctly after he fixed the faucet. He made an appointment to come back to fix the faucet and never showed up.

Do not, under any circumstances, use this business. He wrongly analyzed the problem, charged me $75 for a part that goes for at most $20 at Home Depot, and told me I would need to hire a carpenter to cut away a cabinet that allegedly blocked his access to the water supply. When I had the work redone, the second contractor scoffed at the carpenter recommendation and was able to repair the problem without any such work. When I called Ruby back, he was defensive, argumentative and eventually hung up on me. I reported him to the Plumbing Licensing Bureau. He must have paid for any good reviews he received.

I hired Kevin for routine plumbing service and to install shower heads. He was prompt, fair and professional.his service. Itâ  s refreshing to come across a contractor that keeps the customer first. He will be my go to plumber.

He was on time and efficient

Professional.

Good

Fast communication. Great service, fixed problem quickly and efficiently.

Very professional

On time. On budget. Kevin is a great guy!

I had tried various DIY stuffs to unclog our toilet but could not get it back, so needed someone to come and fix the issue. Kevin came on time and within the first ten minute, he was able to conclude that this was not a draining issue, but the rim of the toilet itself was clogged and I need to replace the toilet. Kevin told me it will cost few hundred dollars. I paid $150 for the service, which was only 10 minute and the conclusion to replace the toilet. After he left, I googled how to unclog the rim and tried white vinegar. Wow. I had my toilet back running like new within an hour. So, my conclusion is ... really? 150 for an advice to replace the whole thing when I fixed it within an hour? should not you have fixed the rim clogs? I do not recommend this service.

Good communication. Great service, fixed problem quickly and cometely.

Very professional, excellent work, completed the project quickly and very reasonably priced. The work area was left cleaner than when he arrived. I highly recommend Kevin.

Arrived fully protected for himself and his customer. Very neat, uniformed, friendly and candid. Very impressed with his persona, and consideration of customer's domicile. Very knowledgeable and professional. Observed all coronavirus protocols. Would not hesitate to retain his services again.

Original request Leak at kitchen sink Toilet flange By the time he visited Leak at kitchen sink Sink not draining and dishwasher leaked water onto floor End of first visit Fixed pipe under sink but leak continued Used 25 foot to clear drain which did not work End of second visit Put Glugg drain cleaner which did not clear Replaced toilet flange seal Suggested I call another company to clear drain Charged me $400 I requested he contact someone and he called American Minuteman which charged $225 for next day visit American Visit Leak under sink continued American used 50 foot but drain not clear - noted grease accumulation - but the line did appear to reach the full 40 ft American scheduled another visit with two workers to try to clear drain Cancelled American visit as I could not see how two workers using the same 50ft would yield different results from the previous visit Contacted Ruby He suggested There is a problem we have to open ceiling and repipe some of kitchen line He told me that leak will continue as long as drain remained clogged Hired another plumber who said leak had nothing to do with clogged drain and he successfully fixed leak and drain.