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Imperial Cleaning

4.4(
150
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

We are a full service house cleaning company in business since 1994. All of our employees are screened, trained, uniformed, bonded and insured to make sure you will have a worry free experience. We are owner operated, not a franchise or subcontractor. We are green conscience and use only environmentally friendly products. We use crews of three people in order to get your house cleaned efficiently and thoroughly so we are out of your house in a timely manner while ensuring the proper results. Owner operated. Additional DBA - Imperial Commercial Cleaning.

Business highlights

Se habla espanol
Emergency services offered
31 years of experience

Services we offer

Residential & commercial cleaning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.4150 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
22%
3
7%
2
4%
1
2%
Write a review
Showing 1-25 of 150 reviews
A M.
Aug 2024
5.0
Google Review
I've been using Imperial Cleaning for quite some time now and love the quality of their work. Norma and her girls are absolutely fantastic! They always do a thorough job cleaning, make sure to treat my home as if it was their own, and are always punctual. I could not be more satisfied with the level of care and attention to detail they provide. I highly recommend this company for your home cleaning needs.
Evemarie M.
Jun 2020
1.0
Awful job ... Never cleaned the windows as asked or wiped down walls I had to Go back over what they aledgidly did or did not do. Everything I said they said we don't do that. The women that showed up were very nasty even talked about us while they were working. Terrible job never use them again
Eartley W.
Dec 2018
4.0
Yes, I recommend this pro
$192
They did a good job.
ROSE E.
Oct 2018
2.0
They sent 3 people each time. Only 1 spoke English. It was hard to communicate. They didn't really do a good job. And you would think with 3 women the house would be spotless.
Response from Imperial Cleaning

"I am very sorry that you were not happy with our services. I only wish you would have mentioned this when we spoke on the phone. Considering you have used our services five times without any bad feedback, we had to assume that you were happy so we never had the chance to correct any issues and make you a more satisfied customer. I would still welcome your feedback on the specifics since this is the first I am hearing about it."

Michael D.
Jul 2018
4.0
Yes, I recommend this pro
We have had better experience with Imperial but over all it went well
Clarice C.
Jun 2018
1.0
very bad. no contact even though marked as urgent. kept calling and calling them. why do some people bother to advertise their business on angie's list if they have no intentions of picking up the phone or returning phone calls
Response from Imperial Cleaning

"[Member Name Removed], I am very sorry to read that you had a bad experience with us. Especially since we have cleaned for you before and you were happy enough to use us again. You purchased this deal on a Tuesday night and we called you back and left a message the next day (Wednesday). You didn't call us back until the following day (Thursday) to say that you needed the job completed that day. Unfortunately, we are very busy and usually book up days in advance. Again, I am sorry that you had an issue as I take these things very seriously. Hopefully, you will be willing to give us another chance in the future."

Eileen A.
Mar 2018
3.0
The first time I used them I ordered one hour of cleaning services in December, 2015. The cleaning staff that time were professional and worked quickly. I was satisfied with their work and tipped the workers accordingly. I order the services again a second time through Angie's List. This time I was very dissatisfied with the service. The workers were completely new to me and looked like their management had scrambled to put the team together. One of them was not even wearing the company uniform, as usual. I order the same one hour of cleaning. This time my home was not properly cleaned to my satisfaction. The glass doors of the basement bathroom shower were not even touched. I called the office to complain and was told that the owner was on vacation and that the person who answered the phone would elevate my complaint to him when he returned. I haven't heard from them since.
Michael D.
Oct 2017
5.0
Yes, I recommend this pro
$200
Excellent as always.
Tom F.
Mar 2017
3.0
Yes, I recommend this pro
.
Thomas A.
Mar 2017
4.0
This was the second time I used Imperial so obviously the first time was very good. The second time around however, not as much attention was paid to detail. There were some spots missed on the floors and with dusting. The glass shower door was not as well cleaned on the bottom as the first time. All of these "little things" added up to me being much less satisfied the second time around. Part of it is my fault as I did not check as thoroughly as I should have when they were done. I assumed they had done as good a job as they had the first time.
MARGARET G.
Feb 2017
5.0
Yes, I recommend this pro
$150
They were punctual, provided all supplies and did a great job. I will most definitely use Imperial again. They made it really convenient for me.
Response from Imperial Cleaning

"Hello Mrs. [Member Name Removed], Thanks for your rating, definitely I said over the phone there's nothing more rewarding then your words and recognition as a happy and satisfy customer. Hope to hear from you soon. Thanks, Henry"

Michael D.
Feb 2017
5.0
Yes, I recommend this pro
$200
Cleaners were very polite and very good
John M.
Jan 2017
3.0
$250
They arrived late, not their fault the roads were awful. But then they left early. Earlier than if they weren't 40 minutes late. You purchase their services by the hour. They did a fair at best, if I'm being generous.
Brad W.
Jan 2017
5.0
Yes, I recommend this pro
It couldn't have gone better. From the very beginning, even making the appointment was super easy (and this isn't always the case with other companies). The coordinator was friendly and personable and worked with my timing constraints. The actual service went extremely well. A crew of three showed up, all of their own supplies and equipment, and worked through my house thoroughly and efficiently. It is clear they have this down to a science. I have since used them 3 additional times and plan on using them on a regular basis.
Response from Imperial Cleaning

"Hi [Member Name Removed], Sir, thanks for your sincere words. We're so glad we can help you keep your residence clean and it's always a pleasure to have you as a valuable customer. We'll see you soon!! Thanks, Henry"

Zehra A.
Dec 2016
5.0
Yes, I recommend this pro
I've had several different groups from Imperial. This last group was excellent. Unfortunately it has been awhile since I had them last and I don't remember their names. The previous groups were very good as well.
Response from Imperial Cleaning

"Thank you very much [Member Name Removed], It's always a pleasure to have our teams ready for you when you need them. Thanks again and Happy New Year!!! Henry,"

Matthew L.
Nov 2016
5.0
Yes, I recommend this pro
Excellent!
Eleanor B.
Nov 2016
5.0
Yes, I recommend this pro
$99
Very well. Jessica and her team do a great job.
Response from Imperial Cleaning

"Hi [Member Name Removed], Thanks for considering ICC to keep your home clean. I'm glad you're happy and satisfied with our performance. Will pass along the good news to the crew that comes to you every week! Thanks for your business, Henry ( Operations manager )"

Rena S.
Nov 2016
3.0
$288
fair....missed many spots and had to watch/go over in order to have it done correctly
Angela T.
Oct 2016
2.0
$400
Left several draws dusty/behind toilet bowls dirty and didn't follow my instructions on HOW and WHAT to clean. I explained to the manager that I am am very particular with my home being clean especially since this is a new home that I am moving into. The woman they sent talked the entire time and were moving very slow. This was a post construction clean up so house very dusty. I explained to Henry before they showed up that I would pay more money for more time if they needed to stay longer to get the job done RIGHT! But he insisted that 3-4 hours was enough time. They were there for about 3.5 hours and I feel it was a WASTE of money. I had to go over everything again. Giving a D rating because Henry did want to make it right. I just didn't follow up with him because I didn't want them back at my home and needed to move in asap. I would not recommend this company. I am disappointed because the manager they sent to give the estimate reassured me that they could do the job within that time. I was hesitant to book them cause I didn't feel 3 to 4 hours was enough time but I was desperate and needed the help.
Nina K.
Sep 2016
2.0
$300
Our time slot was 12:30 to 3:30. We arrived at the house at around noon to find the cleaners sitting in their car waiting for us. I contacted Henry, he said they had completed a job early but would clean my house for 3 hours. What I immediately noticed was that the 3 cleaners went into the small master bath to clean. I realize now that I should have said something, but I figured they were a team who knew what they were doing. When they finished with the master bedroom and bath, they went into the other rooms together, chatting the entire time they were cleaning. Around 2pm I ran out to get some lunch and run a couple of errands. My husband called while I was gone that they told him they were done and were leaving. A 4th cleaner had joined in the meantime, so while I was surprised they were done early, I assumed that was how they were able to complete the job. My husband gave the job a quick look over and paid. They were gone before I came home. Upon arriving home I saw the bathrooms had not been cleaned well. We were on a short time frame so I didn't have time to deal with it that day. The next day we returned to the house and I was appalled at the cleaning job. I took pictures and sent them to Henry. I'm not sure what was done in the bathrooms, but very little if any actual cleaning occurred there. Walls weren't cleaned and the floor was not cleaned. Henry offered to send the crew back to clean, but my husband decided he didn't want them to come back. Over all I feel that I was ripped off. I spent $300 and I had to clean the house again because they had missed so much. I gave Imperial a D rating only because Henry was responsive and offered to have them come again. Otherwise it would have been an F rating. The photos show after they cleaned the master bath. I didn't take pictures of the dirty uncleaned walls of the hall bath.
Adam H.
Sep 2016
5.0
Yes, I recommend this pro
They did a wonderful job.
Harvey W.
Sep 2016
5.0
Yes, I recommend this pro
$363
Excellent work! 4 workers showed up as scheduled and did a terrific full cleaning, from top to bottom. Couldn't have expected more!
Susan S.
Sep 2016
2.0
Unfortunately, it never got off the ground. The company offered to send someone for a free estimate, only they will not provide a written estimate. Will not use a company with these shady and unethical practices. I received this email from them: "I can send Lenin ( our field supervisor ) for a free estimate on Wed 9/14. Just shoot me the location and time and we'll take it from there. We do not provide written estimates, what we can provide is an invoice when the job is completed for your records. We work and move on a steady paste willing to earn your business."
Thomas A.
Aug 2016
5.0
Yes, I recommend this pro
$192
Went very well. Three workers showed up on time and did a very good job.
Cindy C.
Aug 2016
5.0
Yes, I recommend this pro
$120
The cleaning crew did a very good job and were done within an hour. They bring their own cleaning supplies and the house is clean and smells great when they are done. Will be using them more regularly in the future.
...
Showing 1-25 of 150

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Imperial Cleaning is currently rated 4.4 overall out of 5.
Imperial Cleaning accepts the following forms of payment: CreditCard
Yes, Imperial Cleaning offers free project estimates.
No, Imperial Cleaning does not offer eco-friendly accreditations.
No, Imperial Cleaning does not offer a senior discount.
Yes, Imperial Cleaning offers emergency services.
No, Imperial Cleaning does not offer warranties.

Contact Information

151 Dixon Ave, Amityville, NY 11701

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