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Sunbeam Service Experts

4.2(
13
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

Sunbeam Service Experts Heating & Air Conditioning has been serving the Buffalo area in heating, cooling, and indoor air quality for over 75 years. We provide all your service, maintenance, repair, and installation for furnaces, air conditioners, and indoor air quality equipment. Our NATE-certified technicians are qualified to service, repair, and install all top brands of heating, cooling, and indoor air quality equipment. Call Sunbeam Service Experts at 716-427-6807 to schedule your seasonal HVAC maintenance or request a free home comfort analysis.

Business highlights

Emergency services offered
86 years of experience

Services we offer

HVAC installation & water heaters., Residential and commercial air conditioning, attic insulation, duct cleaning, green solutions, heating, indoor air quality

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.213 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
46%
4
38%
3
8%
2
8%
1
0%
Write a review
Showing 1-13 of 13 reviews
PAULETTE R.
Apr 2015
5.0
Yes, I recommend this pro
$1,000,000
They were great. They came in, put the old furnace out, put the new one in and I haven't had a bit of trouble. The service was excellent all the way. I would highly recommend them. I've used them for years to check on the furnace and other stuff in the house. They were a little high.
Response from

"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"

Ronald S.
Jul 2014
4.0
Yes, I recommend this pro
$17,900
unknown
Response from

"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"

John G.
Apr 2014
4.0
Yes, I recommend this pro
$13,000
Good work.  Pretty persistent sales pitch to sign up for their service agreement on the spot.  Despite that, still courteous and professional.
Response from

"Thank you for taking the time to share your review. We appreciate your business!"

ERIN M.
Nov 2013
5.0
Yes, I recommend this pro
$720,000
New furnace, new air conditioner, new humidifier,duct cleaning
Response from

"Thank you for taking the time to share your review. We appreciate your business!"

Joshua M.
Jan 2013
2.0
$10,700
I was skeptical about this company from the start, because although their office and phone number are local, calls are actually routed to their call center, which is somewhere else (maybe Syracuse?).  This makes it tough to coordinate timing and to reach someone locally.
I want ahead anyway, because of the recommendation I had gotten.  Basically, they came out and charged $107 for an estimate on our furnace repair job.  I had left it with the estimator that we might consider getting a new furnace, but that we would probably go with the $250 repair (which the $107 would be applied toward).
During the next couple of weeks, their "new furnace" salesperson left multiple messages.  However, when I tried to call the "local" number multiple times to get someone to come out to actually do the work, they did not follow through.  Either I left messages in Syracuse (?) that went unanswered; or spoke to someone who said someone else would call back, but that didn't happen.
Since it was getting colder, I needed to get the furnace fixed; so I called a different company, and got the job done quickly and easily.  Of course, I had to pay that second company a (comparable) diagnostic fee as well, which they were certainly entitled to.  But I thought it was unfair that I was now on the hook for a diagnostic fee with Service Experts, which was then not following through on their end of the bargain.  Basically, they got the $107 and then disappeared.  
I disputed this with the CC card company, was rejected, appealed that, and was rejected again.
Ultimately, Service Experts seemed competent enough with the mechanical end of things, but their service - interestingly - was pretty weak.

Rajiv K.
Jul 2012
5.0
Yes, I recommend this pro
$30,014
The tech arrived on time, was very courteous, and performed all the work in a professional manner. The tech had a bit of a problem in changing the contactor outside due to some wrong wiring connections he made. This took him some additional time in the hot sun outside, but he didn't complain at all and remained cool and professional. Overall, I am quite satisfied with the service provided.
Stephen T.
Dec 2011
4.0
Yes, I recommend this pro
$25,000
I liked that they came promptly and did what they said they were going to do.  They told me that there would be no weekend charge or overtime charge, but they ended up charging me that and it ended up being a little more expensive than I hope it would be.  It was $250 to clean out the fire way and I was talking about like it would be within a $100 range, other than that the service was very good.  The only issue was with the confusion with the price because they told me that it was going to be a little less.
ERIN M.
Sep 2011
5.0
Yes, I recommend this pro
I will use them again in the future.
MICK M.
Jan 2007
2.0
$8,300
I'm no expert but it seemed the serviceman was very eager to sell me a new furnace after a rather minimal examination of my current one. The current furnace is 15 years old which he said is the average life of a furnace. I have since done some research and found that my model can be expected to last at least 20 years, which I see as more evidence of his desire to sell an unnecessary replacement. Because I wasn't entirely comfortable with our exchange, I asked for a second opinion from Twin Air Heating & Cooling. I am very glad I did because their guy identified two problems (one similar to that of the Sunbeam rep, the other different) and fixed them in 90 minutes for less than 10% of what Sunbeam was going to charge for a new furnace. He strongly disagreed that a new furnace was necessary. The furnace has been working very well since. I am so glad I got a second opinion and I will never call Sunbeam again.
Response from

"WE DID GIVE YOU A COUPLE OF OPTIONS FOR YOUR FURNACE. ONE WAS TO FIX IT AND ONE WAS TO REPLACE IT. AT 15 YEARS OLD, YOUR FURNACE HAS USED UP A MAJORITY OF IT'S LIFE. OUR EXPERIENCE IS THAT AROUND THIS AGE PARTS START TO FAIL. IT WAS THE INDUCER THIS YEAR, MAYBE THE CIRCUIT BOARD NEXT YEAR, OR POSSIBLY A GAS VALVE. IT STARTS TO GET EXPENSIVE TO REPAIR AN OLDER FURNACE, BUT YOU MAY GET 40 YEARS OUT OF IT IF PROPERLY MAINTAINED AND REPAIRED. WE GAVE YOU TWO OPTIONS FOR A NEW FURNACE. A BASIC HIGH EFFICIENCY AND A TWO STAGE/VARIABLE HIGH EFFICIENCY. YOU CHOOSE THE MORE EXPENSIVE LATTER SELECTION. WE ORDERED IT AND WERE PREPARED TO PUT IT IN OR EVEN TO FIX YOUR OLD UNIT, BUT GOT A CALL SIMPLY CANCELING THE TRANSACTION. IT REALLY IS A SHAME BECAUSE WE COULD HAVE EASILY FIXED IT AND WE STAND BEHIND ALL OUR WORK 100% FOR UP TO 1 YEAR. THIS MEANS THAT IF WE PUT IN A FURNACE OR REPAIR YOUR OLD FURNACE, YOU HAVE ONE YEAR TO SAY THIS NEW FURNACE OR NEW PART IS NOT WORKING RIGHT. WE'LL EITHER REFUND YOUR MONEY OR FIX IT TO YOUR LIKING. I HOPE YOUR NEW COMPANY WILL DO THE SAME. IT IS FOR YOUR PROTECTION AS WE ALL KNOW OF CASES WHERE PEOPLE GET RIPPED OFF. HOWEVER, WE GAVE YOU THE CHOICE AND I'M NOT SURE HOW WE COULD HAVE HANDLED IT DIFFERENTLY. I HOPE YOUR CURRENT FURNACE WILL LAST A GOOD LONG TIME AND NOT HAVE THE NAGGING ISSUES THAT SO MANY OTHER OLDER FURNACES START HAVING AT THIS AGE. ALL THE BEST..."

DEBORAH C.
Sep 2006
5.0
Yes, I recommend this pro
$215,000
Sunbeam was even 15 minutes early. Did a very professional job. Cleaned up after themselves and were polite and the furnace works great!
Robert B.
Jul 2006
5.0
Yes, I recommend this pro
$50,000
Sunbeam Heating & Cooling did exactly what they said they were going to do. They gave a great service for a great price. I would refer them to others.
Homeowner
Jul 2006
5.0
Yes, I recommend this pro
$52,500
Sunbeam Heating explained everything. They told us what we could expect afterwards. The only thing that was a little disappointing was the dusting. I thought I wouldn't have to dust as often. They cleaned up after themselves.
Homeowner
Jul 2006
4.0
Yes, I recommend this pro
$5,000
Sunbeam Heating is good to me. If I have a problem they are here in a jiffy. I have used them for years.
Homeowner
Jul 2006
4.0
Yes, I recommend this pro
$10,000
Sunbeam Heating has been cleaning our furnace for several years. They always clean up after themselves. I would recommend them to my friends and family.
Homeowner
Jul 2006
5.0
Yes, I recommend this pro
$300,000
Sunbeam knows their work and their products. They have respect for your property, and get the job done right away. They keep great records and copies. The girls in the office are great.
LAHOMA S.
Jul 2006
5.0
Yes, I recommend this pro
$40,000
Sunbeam Heating was great. What impressed me the most was that they explained everything to me. I really appreciated this company.
ERIC M.
Jul 2006
3.0
Yes, I recommend this pro
$300,000
The quality of the work by Sunbeam was sub par. They left a hole in my basement floor and water leaked from the air conditioning unit. Then it quit working after a month. They replaced it with a new unit, but the water still leaked. It is working fine now.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Sunbeam Service Experts is currently rated 4.2 overall out of 5.
Sunbeam Service Experts accepts the following forms of payment: CreditCard
No, Sunbeam Service Experts does not offer free project estimates.
No, Sunbeam Service Experts does not offer eco-friendly accreditations.
No, Sunbeam Service Experts does not offer a senior discount.
Yes, Sunbeam Service Experts offers emergency services.
No, Sunbeam Service Experts does not offer warranties.

Contact Information

6020 N Bailey Ave, Ste 5, Amherst, NY 14228

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