"Hi [Member Name Removed] I do not have any record of you ever contacting us. What method did you use to reach us? (Phone, text, email) we pride ourselves in our response time. Somehow we didn’t receive your message. I see you live in Lewiston. Unfortunately Lewiston is not in our service area."

"We provided an excellent service to this client by mature, professional, experienced pet sitters. The office has been nothing but professional. During major holidays we do have a 50% non refundable deposit for bookings because we do turn business away because we book up quickly. We do not want to be taken advantage of. It is in our agreement that was signed by this client. This client has had a history of canceling services with us throughout the last year. In 2016 also during a holiday they cancelled. This is the 2nd cancellation in a row on major holidays in 2017. It is not our fault if the 2 parties in the family did not communicate with each other. Hopefully the kid on the street is insured and bonded and shows up for the visits. Unfortunately we have heard horror stories about kids pet and house sitting. I am pasting some messages from Mrs. [Member Name Removed] to us as to why they really were not using us any longer. Her husband is upset with out policy and that is why he is leaving a bad reference. I believe if you as a business continued to have people cancel on you when other clients have been turned away during busy holiday periods would also have the non-refundable deposit policy. Outside of holidays we have a 24 hr cancellation policy. Joan [Member Name Removed] (Melvin, Patricia, Betsy, Camille, Doogie, Winnie) November 8, 2017 5:46 PM Good afternoon Laura, I am sorry to have to tell you that we are once again canceling our pet sitting reservation which was to begin on 11/18. I think that although we truly have appreciated your availability and services, our schedule is too unpredictable, and I really need to figure out how to make this work for us and you as well. If I can figure that out, we will certainly be back, but until I do, i don't want to be "that customer ". Please accept my apologies and enjoy your holiday. Joan [Member Name Removed] Joan [Member Name Removed] (Melvin, Patricia, Betsy, Camille, Doogie, Winnie) October 14, 2017 8:53 AM Good morning everyone, So, we have had a change in plans. I learned late last evening that i will be deployed to Puerto Rico tomorrow morning, to help out w. hurricane relief. I did volunteer for this, and you typically do no get more than 24 hours notice when they want you to go. I should have known that it would be at the worst possible moment... We are going to go to syracuse tonite, but will have to return tonite also, since my flight is at 7am. i apologize for the quick cancellation. We WILL still be going out of town in November, I blocked that time for my availability. we will be leaving here shortly, please feel free to call me if needed. I understand that there are cancellation charges. Thank you for all you do to help us!!! Joan Joan [Member Name Removed] (Melvin, Patricia, Betsy, Camille, Doogie, Winnie) November 17, 2016 1:58 PM Hello, I left a voicemail message also. I very regrettably am cancelling my services, which were set to begin on the 19th, through the 26th. I apologize for our last minute craziness. We had a misunderstanding with our friends who had agreed to take care of the animals, and thought they weren't... but they are. I look foward to using your services in the future. Thank you Joan [Member Name Removed]"

"We are a professional pet sitting and dog walking business. While we do provide dog waste removal services that is not our focus therefore we will not be the "cheapest". Our business is based on quality pet sitting and dog walking services. You can go elsewhere for a cheaper service but will not have the same quality of service."

"(Member name removed) received excellent services for years. In fact over the years she referred many people. She is upset because she degraded friends of mine on a private site on Facebook and I called her on it and told her she was being nasty to people. She also gets nasty about her political beliefs. This rating has nothing to do with the excellent services Laura's Critter Care provides and it is not fair to the professional pet sitter that helped her that she made this a personal thing that had nothing to do with my company."