Ungerman Electric Inc
About us
Ungerman Electric is a woman owned electrical/lighting contractor that has served the Capital Region for over 50 years. . We have a team of electricians, supported by our staff, warehouse, & partners, ready to help you...24/7...no matter how small or large the job. We take pride in “delighting” our clients, and our long tradition of giving back to the community.
Business highlights
Services we offer
Residential & commercial electrical and lighting services for preventative maintenance and repair, and pool/hot tub wiring in addition to traditional services. We are available 24/7 for fast emergency service. Licensed and insured., communication/security/home entertainment wiring, electric vehicle charging stations, generator installation, or new construction. We also offer energy efficient lighting audits and services, remodeling, upgrading
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 9% | ||
| 3% | ||
| 9% | ||
| 6% |
Showed up on time, ready to go. Went straight to work and had the problem well in hand in minutes. I had been with out interior lighting in that room since prior to Halloween and realized it have even caused my out side light to fail. I was scared for the wee ones coming for candy so I borrowed a spot light from a neighbor to help them see. Not a fun evening I can tell you, as I set it up for their benefit but when I opened the door I could not see them. Anyway all went well, to my surprise and delight, just a loose wire. I imagined all kinds of terrible things that could be wrong, and in only one room and the outside light. The gentleman was gracious, patient, put you at ease and extremely confident. Me, basket case! I would recommend this company to friends and family, everyone! I will no doubt call them again if needed, without hesitation.
They came and performed the work quickly and the install looked nice.
Would use again.
"We pride ourselves on high customer satisfaction and stand by our work. There are times that new products installed become defective after we leave, or wires/screws become loose, etc. Regardless of the cause, we offer a 1 year warranty and gladly return to remedy the situation. If there were concerns we would have returned immediately and with urgency. We only became aware that the client was experiencing a problem after he requested we pay another electrician he hired to repair our work. We asked why he did not contact us as we would have made the repairs and he claimed he was concerned and hired a friend who came in the middle of the night. He stated the repair cost him $500 and we offered to pay if he would send us a copy of the bill. We received the bill and found out that he hired an electrician to do other unrelated work during the day and that the repair of our service was only $150. Because we asked to see a bill he threatened to write bad reviews on all major Internet sites which he did. While we are not perfect, we would have rectified our work at no expense. As it turns out, this client took advantage of this situation by grossly inflating the bill so we could pay for the other work he had done."
"We have been supporting the Capital Region for over 50 years. While we pride ourselves on customer satisfaction we recognize that we are mere mortals and sometimes do not fully meet clients’ expectations, despite our best intentions. Your feedback helps us learn and become the best partner to our clients. We are constantly asking you “how we doin” and look for ways to continue to “delight” you. To gain greater insight into our customer’s experience, we have hired CustomerLobby to proactively get even more customer feedback. You will see these unedited reviews, at www.ungermanelectric.com , In any event, if we are disappointing you for any reason, you can contact me so that I can rally my team to exceed your expectation. Susan Ungerman CEO of Ungerman Electric"
Allan at the company worked with me to schedule an appointment for the work. I wanted it done promptly but had medical a appointment which had to be kept. He told to check back with him to see if he could get someone here in enough time to be finished before 5:00 p.m. He did advise that if the problem required trips for parts, etc. it could go beyond 5:00. I called him after the medical appointment and he said he had someone who would come and do the work.
Mike showed up mid-afternoon. I reviewed what I had fixed, and it was working, but unknown to me, a separate wire inside the box had broken. I had already replaced a circuit breaker thinking that it was faulty. I asked Mike for additional work while he was here. He found numerous problems due to age, etc. He replaced an electrical box, wired in an on-off switch to the wall, found some compromised ground problems, and in general, did as I asked and fixed things up to present day code. Although the parts came in a little higher than estimated, they were well worth it to have things done right, especially with wiring.
The fact that Allan was able to work with me to get someone over here, and then get everything done for me before over-time kicked in was great. I used this company before and have been satisfied with their work, they have been prompt and in one instance when a cover plate of the wrong color was used, they promptly returned and replaced.
"We take customer satisfaction very seriously. We actively seek customer feedback so we can continue to improve. Mr. [Member Name Removed] is passionate about his frustration, so much so that he has provided reviews for the same job every few years. We have provided, below, our response to his first review in 2011.. 12/29/2011 First thanking you for taking the time to provide this important feedback. I can appreciate your frustration. As the client states we were responsive and responded with urgency. The problem with a disruption of power is that there are other agencies (e.g the city inspector and the utility company) which have their own time frames which we can not control though try to influence. This was exacerbated by a holiday which impacted these agencies. However, it appears that we could have done a better job communicating the process and time frames. As a consequence we have implemented better processes to communicate, more clearly, all the steps required to get power restored."
there, and he was. Very efficient, capable and understanding of my needs. Recommend them highly!
"I have no information in my data base of this customer- I cannot verify that we were there, I haven't been notified that there was any issue with this person or that address. I am a woman owned business and have contact with every customer so "she" would have sent the person out, not "he". I can honestly say that returning phone calls promptly is very important to us and I apologize to any customer who doesn't receive a call responding to a message."
Licensing
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