R&D Automotive Bavarian Rocket Science

No issues. Work performed on Porsche 911 as promised

Very good start to finish!

After noticing some difficulty with cold starting, I drove my 1998 Mercedes Benz E-300 Turbodiesel to Rand D Automotive for routine glow plug replacement. I had spoken to Rick Dobush, the owner, beforehand and he assured me that he has done many of these jobs and it should take approximately 4 man hours. This seemed reasonable as my wife's E-300 Turbo had the same issue and Keeler Motor Car, our local Mercedes Benz dealer, had changed her glow plugs for about $600.00. I checked on the progress daily and Rick said he was having problems extracting the glow plugs from the head. After three weeks of this news and no progress, I called a tow truck and had the car brought to Keeler. They found that Rand D had broken four out of six glow plugs off in the cylinder head. They had to extract the broken glow plugs and re-bore the head to accommodate the replacement glow plugs. The cost of labor alone to repair the damage was $1800.00. I went to Rick and asked for compensation as the job cost $1800-$600=$1200 more than it should have. He refused to compensate me for the additional cost.

Brought the car in for a vibration, mechanic went to balance the tires and discovered a suspension problem. A tie-rod end was replaced and car was aligned properly. Car drove smooth and better than when I first bought the car ! Car is 8 years old and I bought it used.

R and D Automotive was great. The price was good. I shopped for it a little bit. I shopped for it with the dealer. The quality is great. I don't have any problem. I am happy. Their responsiveness was good. They took me right in. I had to have it towed in and they took me right in. They were punctual also. The service writer was great. The mechanic was great. I didn't have any complaints. They didn't rip me off. They were great. I am very happy. I will go back there again definitely. I would recommend them in the future. They had a girl that was working in there behind the counter so that made me feel at ease that I had one on my team in there. She was in there doing parts or something like that. She answered some questions on the car and it just made me feel more comfortable.