ProActive Roofing Sheetmetal & Remodeling

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Ryan and Kim were really great to work with.    They both came to the initial estimate and seemed to my husband and I to be pretty honest and fair when discussing our roof & siding issues.    The initial scheduling of the job took longer than anticipated but once we able to get a confirmed date the job was done quickly.  Our roof was in pretty bad shape and we had a leak in our kitchen -since their work we have had no issues and the new roof looks great.  Thanks Ryan and Kim - I would definitely recommend them.

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Went well. Very satisfied.

i built a new garage and i wasnt able to install the soffit due to my work schedule.. i called proactive and was given a great price..they also gave me a veterans discount..  i was very happy with the work that was done..

We had quite a bit of damage due to that bad hail storm last year. It was getting towards the end of the year, it was getting cold, and they had to get the roof on in a hurry. They replaced the whole roof in 3 days. removed the damaged roof and hauled all the material away, . He and his partner stayed on the property the entire time, supervising the crew to make sure the job was complete. They were prompt every morning, experts at their craft, and made sure the property was immaculate every night before they left. Their employees were friendly, helpful, and professional at all times.

From the moment I called Proactive and spoke with Ryan, I was confident I had contacted the right company.  Ryan was prompt and courteous and I am pleased with the work his company did.

They did an impeccable job. They stripped my old roof that had two layers of shingles, put a brand new roof on with new snow slides and even painted the snow slides to match the house color. They also dealt with all of my insurance claims as well.

Before buying the house a home inspector suggested that we have gutters placed on the roof in order to prevent water damage to stone foundation. ProActive responded quickly and professionally to my request and for that I am grateful. I have already told a co-worker how satisfied I am with your company and the work. Excellent communication. Quick response. Clean workers. Friendly. Great price. An all around pleasant experience. Absolute recommend.

Your entire crew demonstrated the highest level of professionalism. The planning and execution of the job was very evident from protecting the windows and shrubs, to the final cleanup and use of the roller magnet to pick up the fallen nails. The workmanship cannot be matched. Your crew demonstrated what dignity in craftsmanship is. Many many times dissatisfied customers are made. However, Ryan at ProActive certainly knows what customer focus is all about. I certainly will recommend ProActive in the future.

They sistered in the 2x6's but did not increase the size of the beam at the peak. I found out after the work was finished that the 2x6's used were not large enough for a 14 foot span from the edge of the roof to the peak, they should have used 2x8's for the rafters, and changed the beam at the peak to 2x10's in order for it to meet the code. Also, by changing the size of the rafters they were restructuring the roof and according to the town, restructuring does require a permit which they did not obtain.

While the work was being done, one of his workers put his foot thru the ceiling and disconnected the exhaust pipe from my hot water tank. He agreed to fix the ceiling but then never did fix it before he left. He also removed the broken pipe that led to the roof because it wasn't connected to anything (how could it be, one of his people broke it when they put their foot through the ceoling) and did not leave an opening in the roof for it. There is also a spot in one of the rooms where a board is pushing down the sheetrock that makes up the ceiling. I don't know if it was another spot were one of his workers misstepped or if it's part of the truss falling down. I'm going to have to get someone to remove the sheetrock to see what is going on up there and fix it.

Although he had agreed to replace all pipe flanges, he didn't. Instead, he just spray painted the old ones black to match the color of the roof. ( I later found out that they have to be replaced because they have a rubber gasket. If they are not replaced, they will leak before long.)

Although he had promised to cover the entire roof of the small addition with ice and water barrier, he did not. When I asked him why he had not, he said simply, that he did not want too.

He had also promised to completely level the roof. Although it was a little better than before, it's not level.

He also said he was going to use metal hangers to attach the 2x6's to the beam at the peak but he did not because the hangers had a lip on them that put the 2x6's at the wrong angle so they only toe nailed them to the beam at the peak. I also found out later that since the 2x2's had been built as a truss, the truss construction would give them additional strength that may not have required the addition of 2x6's.

He also did not put the money I gave him as a down payment in an escrow account as required by law.

While they were doing the work, they kept rewriting the proposal instead of adding additional pages to the proposal. The first time they did it, it was to, "pretty it up". They kept my original copy that time but forgot to keep the second proposal when they created the third one. I think they did this because they know the law requires complete disclosure of all materials to be used and prices for them before any work begins so there will not be any surprises for the home owner. The final proposal makes it look like everything was disclosed, when in fact, it was not.

He wanted most of the money in cash. When I gave him the balance of what I thought was owed ($5700) and asked him for a receipt, he asked me to sign the third proposal he had created, then when I gave it back to him he wrote down the total due as a $2100 price increase saying I had not paid him the $2100 for the plywood. I told him it had been included in the $6000 increase. He had even included it on the proposal the day before. He became angry, said he wasn't leaving until I gave him a check for the $2100. Since I live in a rural area where the police response time could be, at least, 15 mimites from the time you call them and because he said after I had hired him, that He had been in trouble with the police for assault, among other things, and because I am handicapped, I felt I had no choice but to give him a check but told him I would check the paper work he gave me and if it appeared he was double billing me would put a stop payment on the check.

Later that day I advised him that according to the paper work he was double billing me so I put a stop payment on the check. I also started looking into the work he had done and was preparing to take him to court but before I could, he was phoning me and threatening me saying I had given him a bad check and he was going to have me arrested. I spoke with the local police who said he could get me arrested if he protested the check so I had to pay him an extra $1600 instead of $2100 (he reduced the amount to $1600 probably because he knew he was double charging me) to get him to leave me alone. This brought the price of my roof which wasn't supposed to cost more than $7500 to a total of $13,100. Almost double!

I unwittingly hired someone with a criminal background to replace my roof and I got robbed!

He did not keep his word even when he put it in writing. He constantly just did whatever he wanted to do even when it meant going against his own proposal!

I found out after it was over that it's considered a scam to pressure you into signing a proposal when they first give you an estimate. It is also a scam to not fully disclose, as the law requires, all materials and prices before the work begins. It is in the top five roofing scams and is called, "The Elevator Ride" because the price keeps going up.