Mavis Discount Tire

The truck was brought in with 40,000 miles with evenly worn OEM Bridgestone Duelers. At my request they installed Yokohama Geolanders which I used many times before with great mileage and traction on other SUVs. The Kinderhook, NY location said the truck needed an alignment so we reluctantly agreed. We picked it up and it had a major shake it the steering wheel which it never had before. I took it back 3 times and they changed the front tires for another set of new ones, did the alignment and balance over several times. It was better, but not as good as when I took it in. I give them credit for trying, but their equipment or training is not adequate. I finally had the Toyota dealer redo the alignment and balance and the truck was fine after that. Wasted over $100 and a bunch of time.

Long story short, they lost our wheel and tire. The manager replaced it incorrectly with a much cheaper brand snow tire rather than our higher quality all weather, and seemed nonplussed and annoyed when I requested the same tire they lost. After several trips to and from when they finally got it right, the manager had the bad sense to charge me for the original plug service. I hope that $18 was worth it because they lost hundreds of dollars in future business. Add to all this the extremely disparaging remarks the manager made about his "idiot" employees and their constantly "f'ing" things up (which is ironic given all the mistakes he made), this isn't a business I will spend a dime at in the future.

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Someone called me later that day and said they had the
tires and wondered if I was available sooner to get the work done. I
cleared my schedule and made an appointment for 8 am the next morning.
When I arrived, they said they didn't have the tires I ordered and tried
to sell me other tires. It seemed like a ploy to get me in the store to
sell their inventory. Horrible customer service. They did the same
thing to the guy waiting in line in front of me...he just didn't care
what kind of tire they gave him, so he seemed fine with it. They offered
me an extra $5 off to make up for their mistake. Really? $5 of a $150
tire? No thanks.

They will give you a discount if you buy four tires and they do really good car services, too. They are very honest. They will not try to get me to get things I don't need, unlike other places.

I had an appointment for today at 10 am. I got a call at 9:50 from Tony at Mavis telling me that their truck broke down YESTERDAY and that my tires weren't there. I'd driven half an hour and was 2 blocks away when I got the call. Why wasn't I called yesterday when they knew the tires weren't there? I lost an hour of my day and a couple of gallons of gas for no reason. When I got home and called Tony back to find out what happened and why I wasn't informed yesterday that my appointment had to be cancelled. His response was that it was almost 5:00 pm yesterday when they found out. Not sure how that's a reason to not call me. I told Tony to cancel my order, to which he only said and quot;OKand quot; and then hung up on me. No apology, nothing but a dial tone. This is horrible customer service. I will never do business with Mavis in the future.

This locations customer service is incredible.
They replaced a tire I had damaged on a curb for free and did an oil change. These guys are extremely knowledgable and I have started using them for everything related to my Volvo instead of the dealer.