Luizzi Bros. Sealcoating & Striping LLC

"The address of this job was transposed and we ended up doing work erroneously at her neighbor's house. We replaced the neighbor's driveway free of charge for our error. To make matters worse, a huge lightning and rain storm came through and we were forced to return the next day to finish the driveways. Any person with common sense knows you can not install a quality job in a torrential downpour. For the mishap, this customer wanted 50% off her driveway as well. We counter-offered her a free sealcoating for the time she spent texting her neighbor and then calling us. She refused. Unfortunately, for this customer, she did derogatorily describe her neighbor's ethnicity and our Business Manager did determine she would be biased in negotiating a discount with her and passed the task onto the Owner to discuss with her. In which the owner did have to yell over her, because this woman refuses to even let you speak. THIS CUSTOMER AND HER NEIGHBOR'S DRIVEWAYS BOTH CAME OUT BEAUTIFULLY. It really is a shame that this customer is acting this way. She even threatened us with her position at the Attorney General's office in a desperate attempt to intimidate us into giving her a discount. This behavior is exactly why we told her we would file a formal complaint against her with the NYS Public Integrity Bureau. Naturally, I would only expect for her to file a negative review in retaliation."