Liberteks.com
About us
Liberteks.com has been servicing the Capital Regions computer electronics needs since 1991. We offer a full lineup of services that can fix any problem that you may have. We accept check, credit card, and cash.
Business highlights
Services we offer
IT services, Microsoft products, best practices, business & technology assessments, business solutions, computer accessories, custom computers, desktops, iPhone repair, install support, notebooks, repairs & network maintenance, smartphone repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 0% |
In early December I brought my computer to Libertek.com, Incorporated because my screen was freezing quite often along with the keyboard locking up. They performed a diagnostic and found an adware program plus they told me the hard drive starting to fail and needed to be replaced. That service, cost $81.00.
At the time I wanted to wait until January. The Libertek Technician told me that when a hard drive fails, it fails quickly to where data cannot be transferred from the old hard drive to the new hard drive. When that happens, they would need all the original software to program the new hard drive. This would be a costly and a time consuming effort.
In late December my computer was really starting to fail where I was losing segments of memory; Windows would perform a recovery to restore those lost segments. I brought the computer to Libertek on the afternoon of 12/30/2014, expecting a 1-2 week turn around. To my surprise; I received a call on 1/2/2015 telling me the computer was ready to go. I picked it up that afternoon and it's been working perfectly. This second visit cost $150.00 for the new hard drive, $75.00 for labor, plus sales tax.
I highly recommend Libertek.com. I feel this company Is very honest, professional, with quality workmanship and truly responsive.
"Welcome to the Liberteks community where system life is often 2X the industry average and a higher level of daily system performance is our service expectation. Whether it be security software, cloud backup, or managing all the devices in our connected technology world; Liberteks seeks to get you on the best technology path versus keeping you on the wheel of constant consumer replacements. By approving Liberteks to upgrade your hard drive to a new solid state drive you protected your critical data and typically will see a higher level of daily system performance. In fact most of the benefit you would have received from replacing the entire computer is achieved by doing it this way! This is how we make a nickel do the job of a dime. Thank you for your review."
"Dear [Member Name], We apologize that your experience with us was not up to your standards. Our policies have been developed throughout our 23 years in business and we are sorry to hear of your disappointment. When a customer brings a machine to us, they are presented options to repair the machine that are based on the symptoms that are observed. It’s our policy to ensure that our customers know what their options are and the price for each. When presented with a Diagnostic or an OS Wipe and Reload, you approved of a diagnostic. In your case, our Diagnostic discovered multiple virus infections, to which we called you proposing a permanent repair. You approved the repair as well as installation of a stronger, better antivirus. The Diagnostic option you approved also allowed you to keep all of your files, settings and software just the way they were- whereas an OS Wipe and Reload would have put the machine back to its factory state. Again, we apologize for the misunderstanding. We hope to work with you again in the future. Sincerely, The Liberteks.com Team"
"Thank you for the opportunity to be of service. We look forward to working with you in the future Please connect with our social media at http://pin.liberteks.com or use our site form at http://www.liberteks.com/testimonials/ @Larryz"
Visit to drop off, excellent communication from staff.
Pick up went smoothly. Suggestions were made to protect files!
The young man who delivered and set up the computer was very knowledgeable as well as courteous.
"It was our pleasure to to help you with this computer repair. If you need help in the future you can also connect with us using the Liberteks Instant Support tool on your desktop. As long as you have a working Internet connection, we can see your technology pain; and often resolve it instantly! This can save you the trouble of having a technican come to your location, or having to disassemble the computer and bring it to a service center,"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1648 Western Ave, Albany, NY 12203
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