Harbrook Fine Windows, Doors & Hardware
About us
Window, door and hardware distributor, dealer and installer. Promotions and GE financing available! Visit www.harbrook.com for details.
Business highlights
70 years of experience
Services we offer
Doors, hardware & home improvement., windows
Accepted Payment Methods
- CreditCard
Reviews
4.99 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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Showing 1-9 of 9 reviews
Pamela P.
Jun 2015
unknown
Response from Harbrook Fine Windows, Doors & Hardware
"Thank you for your review. We are pleased to continue to provide you with quality and service."
Jeffrey B.
Jun 2015
Because of the size of this job, I researched windows and the purveyors of windows EXCEEDINGLY CAREFULLY. I visited a number of window showrooms, home shows, websites and took walking tours of area homes to educate myself, as best as I could, to every aspect of this huge undertaking. Before I talked to anyone about making a purchase, I identified the window I thought would be best for my job.
Before I found Harbrook, I had begun a conversation with another company in the area about doing the job. It soon became clear that this company was not dealing with me in an honest and up-front way. Not good. (Beware the 'Home Show Discount!')
I found Harbrook and determined that they represented the manufacturer of the window I wanted. I went to directly to the Harbrook show room and introduced myself. I told Mr. Leo Bresnahan that I already knew what I wanted to buy. The open question was to whom I would entrust this big job. I told him I wanted a company that would deal with me honestly, respectfully, provide excellent service and never, ever try to pull a fast one. Leo assured me that he and Harbrook would deliver, just as I had requested.
And, from start to finish, they did exactly as they promised. My experience with Harbrook, and with Leo, could not have been better.
The job was expertly handled from start to finish. At every step of the way, Leo Bresnahan carefully supervised the process and ensured that all elements of it were executed perfectly. The measuring, the ordering, the delivery, and the installation all moved like clockwork. Leo made many suggestions along the way that improved the final outcome. He was not just up-selling me. He advised against various features that would inflate the cost and produce little benefit. His advice significantly improved my final selection.
My house was built in the 1870's, so there were a few surprises at installation time, but none that Leo had not already anticipated and was prepared to address. The installers were respectful, considerate, efficient and professional. When the work was completed, Leo Bresnahan came to my home to inspect the work. I thought I would get 15 minutes and a visual inspection. Leo spent two full hours inspecting the work. He removed and replaced every sash from 11 new double-hung windows to check the quality of the work. He inspected visually and ran his experienced hand over every bit of the work. He then went out doors and inspected the exterior. He took notes and dispatched his installers to correct a few small deficiencies that his experienced eye spotted (and which my inexperienced eye did not.)
I dreaded this job because of the cost and the complexity. I certainly benefited from doing my homework, but Harbrook was exactly the partner I needed to make this job a success. I spent $40,000 with this company and have no complaints whatsoever. (Which, if you knew me, would seem virtually impossible.) If you are looking for an excellent outcome in your purchase of new windows, both in product and in service, you owe it to yourself to carefully consider Harbrook. You might find another company whose work is as good, though I could not. But you will surely not find another company whose work is better.
Thank you to Leo Bresnahan, as well as to everyone associated with Harbrook. Your efforts are appreciated.
Before I found Harbrook, I had begun a conversation with another company in the area about doing the job. It soon became clear that this company was not dealing with me in an honest and up-front way. Not good. (Beware the 'Home Show Discount!')
I found Harbrook and determined that they represented the manufacturer of the window I wanted. I went to directly to the Harbrook show room and introduced myself. I told Mr. Leo Bresnahan that I already knew what I wanted to buy. The open question was to whom I would entrust this big job. I told him I wanted a company that would deal with me honestly, respectfully, provide excellent service and never, ever try to pull a fast one. Leo assured me that he and Harbrook would deliver, just as I had requested.
And, from start to finish, they did exactly as they promised. My experience with Harbrook, and with Leo, could not have been better.
The job was expertly handled from start to finish. At every step of the way, Leo Bresnahan carefully supervised the process and ensured that all elements of it were executed perfectly. The measuring, the ordering, the delivery, and the installation all moved like clockwork. Leo made many suggestions along the way that improved the final outcome. He was not just up-selling me. He advised against various features that would inflate the cost and produce little benefit. His advice significantly improved my final selection.
My house was built in the 1870's, so there were a few surprises at installation time, but none that Leo had not already anticipated and was prepared to address. The installers were respectful, considerate, efficient and professional. When the work was completed, Leo Bresnahan came to my home to inspect the work. I thought I would get 15 minutes and a visual inspection. Leo spent two full hours inspecting the work. He removed and replaced every sash from 11 new double-hung windows to check the quality of the work. He inspected visually and ran his experienced hand over every bit of the work. He then went out doors and inspected the exterior. He took notes and dispatched his installers to correct a few small deficiencies that his experienced eye spotted (and which my inexperienced eye did not.)
I dreaded this job because of the cost and the complexity. I certainly benefited from doing my homework, but Harbrook was exactly the partner I needed to make this job a success. I spent $40,000 with this company and have no complaints whatsoever. (Which, if you knew me, would seem virtually impossible.) If you are looking for an excellent outcome in your purchase of new windows, both in product and in service, you owe it to yourself to carefully consider Harbrook. You might find another company whose work is as good, though I could not. But you will surely not find another company whose work is better.
Thank you to Leo Bresnahan, as well as to everyone associated with Harbrook. Your efforts are appreciated.
Response from Harbrook Fine Windows, Doors & Hardware
"Thank you for taking the time to provide a detailed review of your personal and professional experience with Harbrook. We are so pleased and proud that we were able to serve you with the utmost care and attention to detail for your historic improvement projects. We are pleased that you were well researched and considered Harbrook to partner with your projects."
Susan L.
Dec 2014
unknown
Response from Harbrook Fine Windows, Doors & Hardware
"We regret that your experience with our company did not fully meet your expectations. Your feedback is helpful to reminding us that, while we are working hard behind the scenes with our vendors and products to ensure all parts and materials meet our company's standards before installing or replacing, we can do better, at times, to communicate our behind-the-scenes efforts to our customers. Thank you."
Alice M.
Jun 2014
We have ordered several doors, windows and replacement windows for our home. Everything has been of the highest quality and the service has been great. Our front entry looks fabulous. All windows are energy efficient. They complement our historic home and allow us to have a fantastic view. Pleased with everything and will continue to do business with Harbrrook.
Response from Harbrook Fine Windows, Doors & Hardware
"Thank you for your review. We are pleased to provide you with our products and services for your projects."
Robert C.
Jan 2014
The service was most helpful in selecting the type of window we needed to complete our home construction project. It was helpful that one of the sales people in the show room came to my house and looked at the space for the large (5) vertical front window. It has been some time these windows have been installed and they protect us from both summer heat and winter cold.
Chris C.
Sep 2012
They didn't install anything but I had a good experience dealing with them.
Kathleen G.
Apr 2011
They did an excellent job. I don't know if they're applauded as they should be but they are certainly applauded by me. They did a great job and completed the work in two days. The installation included 11 windows and because it is a log home they had to do some cutting to size. They tolerated the installation during winter weather as well and maintained a professional and satisfying service.
Response from Harbrook Fine Windows, Doors & Hardware
"Thank you for your review of our company. We were pleased to provide you with our experience and work on your residential project."
Gordon M.
Oct 2008
They had a professional come out and give us advice on the types of windows and doors available on the market. He then asked us what our preferences and tastes were in terms of the kind of appearance we were looking for. From that discussion we were able to pick the windows and doors that we thought were of the best value for us. They gave us an estimate and they installed everything for that price, including the repair of some rotted out areas that no one knew about below one set of French doors. They did a beautiful job trimming out both the interior and exterior of all the windows and doors. This was a very professional job in which the company installed the highest quality windows and doors available on the market.
Response from Harbrook Fine Windows, Doors & Hardware
"Thank you for your review of our work. We are pleased to provide you with our services and products."
WORTH G.
Jul 2007
Everything went very well. I dealt with several Harbrook employees to order the windows, arrange the delivery, and schedule the installation. They were all very helpful. The windows were delivered on the date promised and I painted them over the next two weeks. They were installed in a single day by a crew of four who were sub-contractors to Harbrook. When they left, there were two open issues. One window wouldn't shut all the way because it needed its springs changed to the next smaller length, and the handles were not installed. The parts were ordered, and two weeks later another sub-contractor (for repair rather than installation) came back and did the spring and the handles. He also lubricated all the sashes since some were sticking in the humid weather. Overall, it was a big job and Harbrook handled it well. I know that big windows in an old house can be challenging since nothing is level or square, but they took their time and fitted everything correctly.
Response from Harbrook Fine Windows, Doors & Hardware
"Thank you for your detailed review. We are happy you were pleased with the work provided and performed."
Licensing
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FAQ
Harbrook Fine Windows, Doors & Hardware is currently rated 4.9 overall out of 5.
Harbrook Fine Windows, Doors & Hardware accepts the following forms of payment: CreditCard
No, Harbrook Fine Windows, Doors & Hardware does not offer free project estimates.
No, Harbrook Fine Windows, Doors & Hardware does not offer eco-friendly accreditations.
No, Harbrook Fine Windows, Doors & Hardware does not offer a senior discount.
No, Harbrook Fine Windows, Doors & Hardware does not offer emergency services.
No, Harbrook Fine Windows, Doors & Hardware does not offer warranties.