Hansen's Wood Flooring

Was forced to use this company as part of a home build. About 70% of bottom floor (all wood floor) was squeaking and physically moving within a month of moving into house. Couple spots with large gaps. I didn't mind....until they came to fix it within warranty. The solution was to put putty in the gaps, and drive unsightly nails through the TOP of the wood, and I didn't have them fix them all because it was unsightly as is. And of course, a month later, moving wood and squeaks were back anyway. Avoid at all costs.

Hansen's were great to work with. They responded to any needs or concerns we had during the work period and made adjustments to our complete satisfaction. Professional carpenters and floor layers. Very well pleased with the result. We'd hire them again.

They did a beautiful job.professional,friendly,prompt.VERY happy

Floors are gorgeous. Larry, the installer, is excellent. He and I walked through the entire job the first day, and his recommendations made all the difference. The work was all done while I was away on vacation, but Larry e-mailed me photos and kept me informed throughout the job. He took excellent care of my home. My one recommendation for improvement would be to have the installer do the job estimate. My actual cost ended up being significantly higher than the estimate.

unknown

Could not have been better. Price was competitive.  The wood product was exactly what we were looking for and the installer did a meticulous job.

They were the contractor for the flooring for builder of our new house in 2010.  When we did walk thru with our shoes on, didn't realize that the floors had saw dust sealed in to the floor.  After we moved in, we were not the only house in the development with the issue.  The third time they came back, the owner was there to do the work because we told the builder we'd get someone capable and send him the bill.  The owner came, apologized, sanded the floor, used a tack cloth and sealed it.  Not the greatest finish, but at least you could walk on without feeling like you were walking on sand.  Sorry, would never use for anything, terrible experience.

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unknown

Perfect. Took the time to try different stain colors. Meticulous preparation to minimize dust. Prompt, efficient, and courteous.

They gave good advice and they did a good job. Their pricing was very reasonable.

Hansen's did a great job.  They were able to sand out several stains in the wood and really brought back the original color and charm of the floors.  They did a great job at keeping everything clean and really minimized the dust due to sanding.

They installed the floors... then a couple of months later finished the new floors and screen and coated the older floor with 2 coats of Polyurethane...  The job was broken up because I needed it to for my schedule..  They did a great job the floors look wonderful....

He was good.  This was first time we used him but I knew his father for at least 20 years.  He was to do it in less than 2 days but in no way he could have done it.  Some things you cannot be that quick.

Workers showed up as expected and on time and began working.  When we returned to house, floors looked great and mess was minimal--little cleanup considering the days and extent of work done.

We had to leave our home and go live elsewhere while they were working (Monday to return home Friday), as we could not be in the house and walk on the floors while they were working-chemicals, etc. This was not a problem, as we had somewhere to go and used the time as a vacation.  The need to do this was well explained by the person who wrote the work order, as was the expected time the job would take. We had to clear EVERYTHING our of the 1st floor, which involved hiring a professional mover to move items we could not, such as sofa, piano etc. and gave him a return date based on what the floor company told us.

We were in the process of getting our house ready for sale, so it was crucial that we be able to return home Friday and spend the weekend doing other thing to get the house ready. We told the company of this issue-both the estimator as well as the refinishers. Late Thursday afternoon, we received a call from the refinisher saying we could not return home Friday as we had been told would be possible, as he did not think the floors would be dry in time. We would need to return home (an over 5 hour drive from where we were staying) on Saturday instead, which put us behind in restoring the rooms to their original state, moving things back, etc.  Because of this delay in being able to return to our home, we lost our professional mover who had other commitments.  We had to struggle to find someone over  a weekend with little lead time who could possibly move these major items --a mover with whom we had no experience. In talking to the  floor company, they expressed little remorse or concern for the significant inconvenience we experienced.

Although their refinishing work was fine, I would not hire them again, as time frames are important and concern for the customer should be a primary issue

Initially two employees sanded the floors.  Around the edges left a 10" light color.  then they applied a coat of poly.  I thought the area around the edges would blend in.  The next day an employee came by himself.  After a brief period said he had run out of poly and needed to get more.  Left and never came back.  The next day someone came and quickly applied a coat of poly.  I paid them after a quick look around before it had completely dried.  Several days later I notice several areas of thick build up of poly and the edges did not blend in leaving a lighter edge all around each room.  The person occupying the space afterward had a kitten the last year they were there.  Upon their departure there are light scratches in many areas of each floor.  This makes me wonder if 3 coats were ever applied.
Once I had made the final payment, I never complained to Hansens.  It is more my style to never deal again with a company that gives me less than satisfactory service.

Where do I start. Hansens workers came in and to prep the job they promptly nailed plastic sheets up into my crown molding and ceiling. When they sanded the floors they gouged every kitchen cabinet at the exact same level. The floor has swirl marks and bare spots from sanding. The molding at floor level was also gouged (I think they may have told me that may happen so I think maybe Joe who provided the estimate could have told me to remove it). When they applied the poly they left brush hairs all over the floor. I contacted the business a few time to complain and request the owner come out to see the job. Finally after sending a letter I got a call and a follow up appointment. Who shows up? Not the owner but the same workers. I was a bit concerned so I just pointed out the cabinet damage, let them put some cover up stain on it and chalked it up to making a bad decision on selecting a company.

Casey's crew set our house on fire.... if it wasn't for the the fast and professional work of the fire department, our house would have burned down to the ground.

In the days leading up to our house almost burning down I thought it was funny that Casey plugged in the 220 volt sanders with bare wires in to the stove plug.  I didn't think that this looked too safe, especially left overnight, but I figured that Casey's crew knew that they were doing and operated safely considering that Casey had been in business for decades.

My wife and I went away as planned with Casey's crew working in the house.  Our family checked in regularly to see how the work was coming along.  One day, while we were sitting around eating late lunch, everyone's phone around the table started ringing almost at once.  It as members of the fire department (I'm a member so they had our numbers) trying to alert us that they were just dispatched to a working fire at our house!  The fire department got there very quickly and extinguished the fire.  In the incident commander's opinion, we were within minutes of burning the house down to the ground because of the intensity of the fire and how quickly it was spreading.  As he put it "[the firefighters] were losing for a while".  If it wasn't for my new neighbor seeing the fire and calling it in, and the quick thinking of the first people on scene (a firefighter and a town worker who was also a firefighter) who used a garden hose to knock back the fire before the fire engines got there, the house would be gone.

Now for the cause of the fire - the fire started in the trash located outside the house.  It was over 95 degrees that day and sunny. Casey's crew disposed of the sawdust and polyurethane cans in black trash bags and set  them in the sun next to our house.  The bags spontaneously combusted in the heat.  The disposal method by all means contradicted what was prescribed on the can of polyurethane.   To make matters worse, Casey's crew loaded the adjacent garage with more construction waste that was extremely combustible.

We called Casey  who quickly came to the scene.   The incident commander (fire officer in charge) spoke toCasey who denied any wrong doing.  Casey initially denied that his crew disposed of the trash anywhere near the fire.  It wasn't until the fire department showed him the burned cans and threatened an investigation of a suspicious fire that Casey admitted to what his crew did.  On top of that, instead of Casey being grateful for the quick response of the fire department, he was upset that they got angry at him when he lied about what was in the trash and said that "he wasn't treated professionally by the fire department".  I had talked with multiple witnesses who said that Casey was completely out of line and was irate towards the fire department.  I spoke to Casey several times that day on the phone.  Casey assured me that he would clean up any mess and that his insurance company would take care of the damage.

When we got home, I found a garage full of construction waste that included more polyurethane cans.  I was irate!  Casey only came and removed the trash after I demanded that he come and remove it.  Casey said he "had a guy" that could fix the damage to the house.  We instead went through our insurance company who went after his insurance company.

As if the fire wasn't bad enough, the work was mediocre at best.  Casey was not the cheapest floor contractor in town by any means.  There was polyurethane splashed on the walls in numerous places though out the house.  I had to ask Casey to put the appliances back in the kitchen - he was planning on leaving them in a different room down a landing.  There was no way that I could move them back myself and I understood it to be within the scope of work.  The worst work was in the kitchen where the new hardwoods were installed.  There are at least a dozen places in the center of the floor where nails are visible (why would you need to make nails visible in the center of the floor unless you didn't know what you were doing).  They missed putting the hardwood up to one cabinet.   When I showed it Casey, he had his crew come back and fix it but they did a very poor job and barely put any polyurethane on it.  The hardwoods also didn't match up to the cabinets.  Casey's solution was to put in new quarter round molding so you can't see it.  There are also numerous bumps and some of the boards are already uneven.  I catch my foot on one every time a walk across that part of the floor with socks.  It was clear that Casey's crews took no pride in their work.

Now for the price.  Casey charged me the full price for the job.  He even had the nerve to charge me $50 extra for a piece of bull nose that was done wrong (he promised a single piece and instead they pieced it into two parts).  When it came to discussing price, Casey brought along his son who must have been around eight years or ten years old.  I'm guessing he did this so he could make me feel guilty in front of his son.  How low can you go!

Bottom line - Casey and his crew did mediocre work, set my house on fire, was the most expensive quote and Casey acted very unprofessionally. DON'T HIRE THIS COMPANY!

now because we are seeking reimbursement for cleaning and hotel expenses, they've filed a lein on our house and are suing us in small claims court.  Nice people to work with huh?

Awful. It is one thing not to lay the floor properly it is another to damage property. They were not the lowest bid, but had a decent reputation. My request was that they match existing hardwood floors when the new floors were installed. Unfortunately, they messed up on the grade of wood and it was poorly installed. While the crew chief was friendly and personable, the crew ripped plaster board from the wall when removing the heating vents. Slapped some compound on it after I asked multiple time for it to be repaired. I suppose the sanding and painting fairies will do the rest of the repair. Stain-poly was sloshed on tile and marble surfaces and doorway trim. Bottom of doorway trim damaged -- About 1/2 inch on the bottom partly sanded away. Ripples in the floor (the builder's fault according to them as opposed to leaving the sander in one place for too long.) Ripped a shoe rack out of the closet -- it was in the way -- who knew?-- and claimed it was my responsibility. Perhaps telling me to remove it would have been appropriate.. Holes in the wood floor -- some as large as a dime and 1/4 inch in depth -- not their fault either. One inch gap and back of closet filled with non-matching wood putty. Recently in the hallway near a high traffic door way, there are 1/4 to 3/8 inch separations on the ends -- they'll say it's shrinkage -- right only four boards on one wall. The boards were too short. Wood not completely covered with poly in several places -- I could go on and on -- completely non-responsive. Say someone is going to call or come and no one does. I simply gave up. Don't go near them unless you want a sub-standard job and damage, albeit minor, to your home.

They are a family owned business, who takes great pride in customer satisfaction. I ordered a particular flooring in advance as I wanted it to be installed before moving into my home. Unfortunately, the flooring was not going to arrive on time. They gave me a higher grade of hardwood flooring at no additional cost. The installers and sales person were very knowledgeable and experienced.