Grasshopper Heating & Cooling

Every interaction with these people felt like I was talking to a used car salesman....they actually brought a pound of coffee to the visit like they were selling Rainbow vacuums. Marketing techniques aside, they claimed I needed an entirely new unit at an estimated cost of $8-$9000, and then never sent a written estimate. I contacted another company, who cleaned the unit and replaced a defective blower. Total cost: $900. To follow up on their Google response: Although my wife made it very clear we were looking for just a repair, I was called within seconds of the tech leaving our house by Grasshopper’s offices to set up an appointment to “get measurements for a replacement unit.” So, no, we didn’t ask for a replacement at that time, but Grasshopper was more than happy to push for that (far more expensive) option. Wonder how often that happens with your other customers? And again…we never received an invoice at any time, for any level of repair or replacement, so we couldn’t examine our options. With that said…I’d be happy to pay the outstanding invoice…if you actually sent one of those either. (For reference, the company we had the repair completed through was paid the next day.) Thanks for passive-aggressively mentioning that in your response though. Very professional. So, I guess since your organization has no clue how invoices work, I need to show up and pay with cash? Regardless, I want to get you guys paid so I can forget you exist, except when I tell this story to anyone looking for heating services recommendations in the future.

Grasshopper came to our house quickly at 11:00pm on a 10 degree Friday night, furnace producing no heat. Alex was very happy to talk through the troubleshooting and show us what was wrong - Alex was able to get our heat working. But ... It made sense to get a new furnace rather than put money into an old one. Techs Rob and Paul came the following week to replace the furnace, talk through what they were doing, as well as doing some other work. Excellent service, friendly and knowledgeable, clean and organized (fair prices with American-made equipment with good warranties too). I've worked with several HVAC contractors - highly recommend Grasshopper for your heating/cooling.

Let me just say that I was not going to do a review because I reached a reasonable conclusion to this awful experience. Then 2 things happened: 1) I see nothing but 5* ratings - virtually impossible in 2022; and a neighbor told me about her experience with them. When she left a negative review she was called and screamed at and coerced into taking it down! KNOW THIS: they will try very, very hard to sell you more than you need. We were told that our new furnace couldn't go above 70 degrees because we needed a NEW AC! Fortunately, we are educated home owners and refused. And refused. And refused. They use fear tactics as well as a hard sell. Not to mention they set the furnace temp purposely low so we would have to have them back. They are not trustworthy. I will never allow them in my house again.

Excellent, gave a reasonable quote and installed new units in less than two days.

They are wonderful, they worked extremely hard, on time, they did an excellent job and I'm happy with the service.

They were awesome and will recommend the company.

Great...Adam was super efficient and knew what he was doing.

It was amazing, he was prompt, on time, answered questions I had. He came back early and he went above and beyond.

It was good. They did a great job