Discount Flooring
About us
You'll find exactly what you're looking for at Discount Flooring Supermart, at PRICES YOU'LL LOVE! We're the LARGEST, FULL-SERVICE FLOORING RETAILER IN ALBANY with a 25,000-square-foot showroom. Two stores in one. The DISCOUNT FLOORING features thousands and thousands of CARPETS, designer AREA RUGS...solid and engineered HARDWOOD...LAMINATE...TILE...VINYL stock, or order from the name brands we carry. Is there a designer in you? Start by visiting our Mohawk Floorscapes® showroom packed with the absolute latest in virtually every flooring style you can think of -- all from the world's largest flooring retailer. Don't forget, we CUT, BIND, DELIVER & INSTALL! Ask about our FINANCING plans. We're sure to have one to meet your needs.
Services we offer
Area Rugs and Vinyl Sales & Professional Installation. (Delivery available upon request), Carpet, Hardwood, Laminate, Oriental Rugs, Tile
Accepted Payment Methods
- CreditCard
Reviews
4.210 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 40% | ||
| 0% | ||
| 0% | ||
| 10% |
Showing 1-10 of 10 reviews
Kathleen S.
Sep 2021
We had vinyl flooring placed in our kitchen over an existing floor. The installer applied a cement of some kind to fill in the spaces on the existing floor. Within a few weeks the spacing was showing through to the new vinyl floor. It looks terrible. They sent over two flooring associates. First came David. He looked at it and agreed the floor did not look right. Tyler, the manager, told us it will be taken care of to our satisfaction, and that we would only pay for an upgrade in materials. A few days later, the installer, Carmen, came over. He looked at it and agreed something was not right. He went back to the store and again reported his findings to the manager, Tyler. When we called Tyler later that same day, Tyler said he had spoken to the “boss”. According to the boss, Barry Blenis, who claims customer satisfaction is the reason for Albany Discount Flooring’s success, an insurance adjuster would have to look at the floor. The reason? According to the boss, if they remove the vinyl floor, they would not be able to resell it. In other words, they are not going to do anything that costs them a nickel more than it has to. Money is the operating word with these people. They want payment in full at the time an order is placed and if the result is not to your satisfaction, too bad. Buyer beware. This is a terrible way to treat a customer.
Jean C.
Jun 2014
unknown
Response from Discount Flooring
"[member name removed], Based on our files along with your comments - we are suspicious that you actually purchased from another local store that is often confused with ours. It is our policy to answer the phone before the 3rd ring, if at all possible. and our installers have to schedule every job and have it on the calendar here at our store, so they should not "randomly show up". Come see us the next time you are in the market for new carpet."
Gary O.
Mar 2014
Excellent. Price was right. I looked at a lot other places and they were very competitive, their prices were good, under the cost of most places. Services were good, very supportive, friendly. I had a good experience with them. The had a couple of issues on quality.
Response from Discount Flooring
"[member name removed], Thank you for your kind review. At your leisure, please call us and let us know what issue you had with "quality". If that is something that can be remedied - we would like to opportunity to do so."
Audrey R.
Dec 2013
The salesman who sold me hardwood flooring was knowledgeable and
did not pressure me when taking my time to pick out hardwood flooring.
He was helpful and answered all questions promptly. He calculated the
total amount and did not tell me I would have to pay for shipping (which
they deducted from the bill after I told them I was not informed of the
charge). The owner's son is the installer; he also has a general construction
business and is experienced. He did not tell me the process of installing
flooring and for two days I listened to the installation which was noisy
using an air pressure stapler or hammer and a saw to cut pieces for
installation. He did not consult me about various pieces of wood which had
natural markings, and I would have liked a few placed in another part of the
room. Overall, he was a hard worker, cleaned up after he was all done, and
was courteous throughout the installation.
did not pressure me when taking my time to pick out hardwood flooring.
He was helpful and answered all questions promptly. He calculated the
total amount and did not tell me I would have to pay for shipping (which
they deducted from the bill after I told them I was not informed of the
charge). The owner's son is the installer; he also has a general construction
business and is experienced. He did not tell me the process of installing
flooring and for two days I listened to the installation which was noisy
using an air pressure stapler or hammer and a saw to cut pieces for
installation. He did not consult me about various pieces of wood which had
natural markings, and I would have liked a few placed in another part of the
room. Overall, he was a hard worker, cleaned up after he was all done, and
was courteous throughout the installation.
Response from Discount Flooring
"Thank you for taking the time to review our store. We appreciate your comments which help us to better serve our customers in the future. As you noted - installing a natural hardwood floor can be a little noisy, but the end result is worth it when you see your beautiful floor. We are glad you chose to do business with us and hope you will use us again in the future for all your flooring needs."
Jennifer H.
Aug 2013
Excellent from start to finish. I was greeted as soon as I walked into the store. I explained what I needed and the purpose. I was brought to exactly what I wanted. It was the right quality and the right price. The salesman did not try to up-sell me at all. He was patient and showed me a variety of choices. The area rugs were delivered at my request when they installed the wall -to-wall carpet at no extra charge. The installation could have been next day but I wasn't ready. It was installed on the day I requested. The installers were professional, polite and knowledgeable. They installed the carpet well, cleaned up the scraps and vacuumed. Overall it was a great experience. I will go there for all my flooring needs!
Response from Discount Flooring
"Thank you for your positive and encouraging review. We are pleased you chose Discount Flooring for your flooring needs. Our customers satisfaction in our products, service and installation is very important to us. We look forward to seeing you again soon."
KENNETH G.
Apr 2013
They were quick and did a good job of installation. With carpeting I like to wait awhile to see if there are any problems. After eight months I see a couple of places where it's starting to bubble up.
Response from Discount Flooring
"Thank you for choosing our store to shop for your flooring needs. We are glad you are happy with your carpet and install and hope if you ever decide to purchase again you will come see us. Our installers guarantee their install for a year so if their are any questions feel free to contact us at 518-459-0200. Our customers are our priority and we love to make their flooring purchase a great experience."
Peggy H.
Dec 2011
The price included the pad. They gave us a good quality carpet at a reasonable price. I was happy with them and would go back again. It was pretty good.
Kathleen C.
Nov 2011
I took my time, shopped around a lot to compare costs, and settled on Discount because they had the most straightforward pricing policy. The big box stores say they will install carpet for $97 but they won't remove your old carpet, move furniture, or do stairs for that price. At Discount, all facets of installation (except an extra $125 for stairs) were included with either the cost of the carpet (on select carpets) or for an additions $1.20 per square foot. I went with the latter because I wanted a high quality carpet. Dave, the salesman, was knowlegable and "low pressure" compared to other stores. The carpet price was essentially the same wherever I went and I may have paid more for installation and carpet removal than I would have at a big box store, but the installers were fabulous--on-time, helpful, professional, fast, willing to move the furniture and return it to its rightful place, and the carpet looks and feels great. They included a truly excellent pad. I love it! My friend had done the big box deal and said installation was poor--so I think I am glad I paid a bit more to get it done right and without the hassles of trying to figure out the real cost after including all of the nickle and dime add ons other places seemed to have.
SHARON L.
May 2011
We needed to replace the carpet in two upstairs bedrooms and the hallway. We discovered this place because the people who owned the house before us used them and they left us their receipt from when they replaced the carpet. I called them and a few other places. We saved about $300 dollars by going with them as opposed to the other places I called. I was worried since I saw that they got a D rating in "Responsiveness" and worried that the installation might not go according to schedule. But they were great! I give them an A. At the store our salesman was Dave. He was fantastic. He gave me all the information I asked for over the phone and then when I went to the store, he showed me all the different choices I had inside my price range. He was very clear and easy to understand. I had an easy time doing my price comparisons with they way he presented the information. He explained that after you pay for the carpet, you get a call from the installer within a few days to set up your install. I got my call in 48 hours and the installer came to the house to get the exact measurements. Two days later he was at the house installing the carpet. The installer's name is Gordon Beach. He worked with his son, Gordon, and the two of them did an excellent job. The installation had a really clean neat look. I was really impressed. Both times when Gordon showed up to take the measurement and install the carpet, he was exactly on time. I can't say enough good things about my experience with this company. I think that Dave and the two Gordon's had a lot to do with it. As long as they are there, this is an excellent choice for quality, value and reliability.
Homeowner
Jul 2006
IT WAS EXCELLENT CARPETING. IT WAS VERY GOOD. THE MEN WHO DID THE JOB WERE VERY KIND AND VERY COURTEOUS. THEY DID EVERYTHING POSSIBLE TO PLEASE ME. THE INSTALLERS WERE HIRED RIGHT OUT OF THE CARPETING PLACE. IT'S AN EXCELLENT JOB.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Discount Flooring is currently rated 4.2 overall out of 5.
Discount Flooring accepts the following forms of payment: CreditCard
No, Discount Flooring does not offer free project estimates.
No, Discount Flooring does not offer eco-friendly accreditations.
No, Discount Flooring does not offer a senior discount.
No, Discount Flooring does not offer emergency services.
No, Discount Flooring does not offer warranties.