Comfort Windows
About us
Comfort Windows is Upstate NY's Premier Home Improvement Company. Local experts for windows, doors, bathrooms, basements, insulation, sunrooms, siding and more.
Business highlights
47 years of experience
Services we offer
Windows manufacturing, and retractable awnings., awning, basement remodeling, bathroom remodeling, bay & bow, casement, decking, double hung, entry doors, garage doors, insulation, interior door, patio doors, roofing, siding, sliders, sliding glass doors, storm doors, sunrooms
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.349 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 6% | ||
| 8% |
Showing 1-25 of 49 reviews
Justin G.
Aug 2024
Don't waste you time. I got a quote in June, Deposited the first week of July, and was told it would be 8-12 weeks for installation. They came out a week later to measure and order the windows (large, not standard size). A month later I got a check for my deposit refunded with no explanation. Spent a WEEK calling to find out what is going on (was this an error?). Finally got to speak to a manager who said they canceled my order/contract becuase they decided the slope of the windows (sun room) was too low for them to warranty the order, but "forgot" to reach out and tell me it was canceled. Both the salesperson and the person who measured the order a week later didn't see a problem with the angle, it took them a month to "realize" there was an issue with the slope. This manager then made a few jokes about me driving the office crazy with my calls, and how they really didn't want to refund my deposit, so they could spend it on a party. After waiting 2 months on them is not the time to make jokes about how unprofessional they were. I get it, mistakes happen, but not returning my calls when I am just looking for answers, and you acknowledging you messed up is just crappy business.
Peter J.
Mar 2021
window/door replacement
Joe R.
Dec 2017
Had the windows in in about two hours. Great of the time was doing all the detailed trimming. They were very respectable an very friendly. Even made great conversation. Would definitely hire them again.
Mark M.
Sep 2017
Service was good, it was really good. They get absolute A's up and down the board. I've used them a couple of times already.
Kathleen H.
Jan 2017
Punctual, neat and clean, quick response to minor issues.
Mark M.
Apr 2016
unknown
Jill S.
Nov 2015
unknown
Thomas O.
Aug 2015
unknown
Carl M.
Feb 2015
unknown
Jennifer S.
Oct 2014
unknown
DENISE H.
Jun 2014
I spent $14000. I have big windows and some of them are custom made. I like the warranty on them, it's transferable to another owner of the house and if any of them broke they would replace it free of charge.
James G.
Apr 2014
unknown
Mark M.
Apr 2014
It was a easy to work with them, and they finished the work faster than I was expecting. They also did everything they supposed to work great as a team and cleaned up after themselves.
Ken V.
Jan 2014
The salesman came to our home in a timely manner and gave us the options. These windows come with a lifetime guarantee. We had already gone to the store and looked at the windows and spoke with a manager and decided on Comfort. We looked at different brands at Home Depot and these are comparable. It took about 6 weeks to get the windows ordered and then another month to get on their schedule for the install. The day of install 4 guys came. They were very professional. They wore booties in the house so as not to track snow in. They did not leave any mess at all. The even put our window treatments back up after the windows were installed which they didn't have to do. What was amazing is that they installed 20 windows before noon on the first day. They still had to do trim work around the inside but we were able to get our house back together by the end of the first day. Outside trim work was completed in the next 1 1/2 days. Outstanding crew and product. Highly recommend.
M. C.
Oct 2013
We had a somewhat rocky start, but then I spoke with the company and they addressed all of my concerns. The window installers who came to address my concerns were very professional and went over everything with me. They cleaned up anything that was messy and took care with the interior of my condo. They went above and beyond to make me happy. They didn't leave until we went through everything.
The bathroom installers were great. They cleaned up after themselves before they left for the day. They replaced the tub/shower are and installed a tile floor. They told me how long I needed to wait before going in to paint the hard to get once the sink and commode are installed places. They also told me that I could paint the trim before it was installed. I was very busy after they left and before they returned! When I poked my head in to watch their progress, they answered my questions and gave me progress reports. They were very professional and made sure that everything was done to my satisfaction.
The windows and bathroom look great! I definitely recommend them.
The bathroom installers were great. They cleaned up after themselves before they left for the day. They replaced the tub/shower are and installed a tile floor. They told me how long I needed to wait before going in to paint the hard to get once the sink and commode are installed places. They also told me that I could paint the trim before it was installed. I was very busy after they left and before they returned! When I poked my head in to watch their progress, they answered my questions and gave me progress reports. They were very professional and made sure that everything was done to my satisfaction.
The windows and bathroom look great! I definitely recommend them.
Susan W.
Oct 2013
At our initial meeting with Comfort Windows, we were promised by the salesperson that everything would be done in the highest manner of professionalism possible. This did not happen in our home. The installation crew that worked in the upper floor of my home created a complete mess. They didn't protect my floors, they ruined all of the existing window frames and trim. They threw windows out of the top floor for disposal, instead of neatly carrying them down and out. They broke windows on my lawn, leaving glass to be picked up as well as huge gauges in my property due to the weight of the windows coming down. I have small children and I haven't allowed them to play without shoes on since that day because I am not certain that all the glass was recovered. They threw windows down onto my existing shrubs and hedges and broke those, too. They put gashes in my walls and scratches in my hardwood floors. And, they improperly installed a screen in my home and that screen is ripped. When I asked the crew to please stop performing their work in such an unprofessional manner and informed them that they were damaging my property and I wanted them to stop, they ignored me. On day one--in hour one--of the installation, I placed a panicked call to Comfort Windows and they sent out a "Production Manager" by the name of Joshua to us. Joshua spoke with the crew and left. Things did not get any better from there. Apparently, their crews don't like being told they're doing an unprofessional job and proceeded to break more window trim than was necessary. They complained about having to replace it with new trim, which they eventually did anyway. But, they told us that any painting or "finishing" of the new trim would have to be done by us. I called again to complain about their professionalism and that I didn't believe we should be held responsible for ANY of the damages Comfort Windows did to our home during installation. On Sept. 19, 2013, Comfort Windows then sent a Sales Manager by the name of Tim McCaffrey out to us to assess the damages. (Exactly what a Sales Manager is supposed to do in assessing damages, I do not know.) Mr. McCaffrey walked through my home with me, room by room, and took pictures and wrote down damages he saw in the home. Mr. McCaffrey then promised I would hear from him no later than Monday, Sept. 23, 2013. It is now October 4, and we have heard nothing. I paid Comfort Windows in full and in good faith that the repairs promised to me by Mr. McCaffrey would be done. Now that they have my money, they don't have any intention of making good on the damage they caused. The ripped screen alone should have sent them right back out here because that is in violation of their warranty. Apparently, they lied about their warranty, too. They won't send anyone out because then they'll be forced to acknowledge the other damages.
Janith M.
Jul 2013
Sales was nice and not pressured. Quality was great, and the installation crew was great. It was a big job, and there were many ways they could have made it quicker and cheaper, but were obviously concerned about doing it right. Overall good experience.
Nancy S.
Jul 2013
Very good experience with this company
George K.
Jul 2013
I realize a company is only as good as the people they hire but in this case, I cannot in good conscience refer Comfort Windows for siding purposes to anyone.
I spent the better part of a year researching companies and obtaining quotes for vinyl siding on our bungalow. After researching Comfort windows, including using Angie's list, we set up an appointment to meet with their salesman in February 2013. He came on a Saturday and was very personable and knowledgeable about the product and went into detail about the service they provide and what we could expect. We decided to work with Comfort and placed our order. At the end of March 2013, we were notified by the company that they were ready to install and we agreed they would start April 1, 2012. They sent two-three men and it took two weeks to install the siding. During the course of the two weeks, one rose bush was trampled and one lawn ornament was broken. We did not complain about that as it is a small house and room to move around is tight, so we took the hit on those. The job was completed by 4/12/13 and we paid in full. Two weeks later we noticed the siding lifting above the bathroom window. I called Comfort and they apologized and made an appointment to send someone out. The very same day I made this call, I came home from work to find a piece of siding had fallen off the very peak of the house and was now on my front lawn. My husband called that night, again received an apology. They sent the same installer out and he told my husband they "forgot" to nail that piece in but we should be all set now. Two weeks after this, the siding lifted up above the back door. Another telephone call. Same installer back again. Approximately three weeks after this, during a light rain, my husband sees something fall in the driveway. He goes outside and finds a piece of siding has fallen off the peak of the dormer on our house and insulation is now dropping down out of corner pieces. Now I was livid. I called the company, did not want another apology and advised I wanted them to send someone to my home who knew what they were doing and not the person who installed it. I wanted my home checked from top to bottom. Three repairs in 11 weeks is totally unacceptable.
They scheduled an appointment for Thursday morning which means I took a 1/2 day off from work. Thursday morning comes and I get a telephone call that they have to reschedule and they would like to do it for the following Monday. I was furious and demanded a Saturday appointment. She assured me they would send a Manager out Saturday to speak with us and make repairs. Saturday comes and the manager and worker show up. My husband loses his temper and starts to yell. Comfort manager informs us he does not have to be there, doing us a favor, etc. etc. I calm my husband down and proceed to discuss my issues with Comfort guy. He and worker go over the house and I hear pounding. When done, he assures me they I should not have any other problems. Now, I wait and see and cringe every time it rains.
Side story: Last year my next door neighbor had her house sided by a no name guy with a beat up truck and two teenage helpers. She has not had a problem with her siding at all. Me, the little worker ant, who does all the research gets the above. All my neighbors think this is hysterical to the point that they now have a pool going to see which piece of my siding is going to fall off next. Yup, it's a fun summer in the neighborhood.
Gregory D.
Jun 2013
The first time they did not order hinges that were the correct size. However, they replaced these. They came and made some corrections, including on my stairs. The whole job took a long time but they did good work. I sent some questions to them by mail but they said they did not receive any mail. Some of the workers they sent to do the work were very nice. I have a warranty for the work so, hopefully, everything will be fine.
Joellyn K.
Jun 2013
One of the doors was absolutely incorrect and we had to argue with them to fix it. They were obviously in a hurry as the workmanship was shoddy. We will not use them in the future and would not recommend them to anyone.
Maureen E.
Apr 2013
it went well. While they installed the window they noticed a small piece of the trim had a small scratch on it, they had to point it out to us. The service person called and order a new section to be made and came back and installed it about 3 weeks later. They didn't ask us to pay until the last little piece of trim was in. His attention to detail was great.
The window is great, opens and closes with ease and the family room was much warmer this winter
The window is great, opens and closes with ease and the family room was much warmer this winter
Aram T.
Mar 2013
It was excellent. They were very thorough and customer oriented. They are not a hard sell company like others are. They don't try to push the best product that is out there. They pitch the most appropriate product for the specific house.
Dawn B.
Jan 2013
The siding was completed about 4 years ago and took about 2 weeks to install, the materials were delivered a couple days before the work began and was stacked and covered neatly when delivered. The crew removed the old siding from the house, and took it away on a daily basis, everything was cleaned up at the end of the work day. When completed, all cable wires were hidden and the gas pipes that were also ran along the top of the front porch were also hidden, all windows and the garage door had new aluminum trim. The house is so quiet and warm, worth every penny and the shutters were also an extra bonus! The cost of the siding was $11,000.
In 2011 I had the energy assessment performed to determine if there was any cold leaking in through the doors, window or attic. The roof would accumulate ice during the winter and it was determined that the attic insulation was in adequate and the cold air from the attic was coming into the room through the pull down stairs. The insulation was installed as agreed, and the air test after the installation was complete showed that there were no cold air leaks and the room with the attic stairs no longer had cold air coming in through the stairs. We have not had enough snow yet since the insulation was installed to determine if there will be less ice on the roof. The cost of the insualtion was $1500.
At the beginning of the summer of 2012 i started to investigate adding a sun room. I called Comfort and they came over and showed me the various options available, took me to see a completed sun room, and really helped me design the perfect room. The room is prefabricated and was delivered a couple weeks before the work started. I also obtained estimates from other companies , but they did not spend the time to properly design a room for me.
Once they started to dog the footings, it was determined that the room needed to be moved over 2 feet. New footings were dug, and to make a long story short, Comfort had to remove my sliding glass door, install another single door, fix the dry wall, dig the holes twice, and they did a wonderful job through all of it. Of course i was a little aggravated when the plans had to change, but they made it right at no cost to me. They totally made it right, and also put dry wall in the room as well instead of leaving the siding on the inside wall against the house.
The sunroom installation took longer than originally planned for, as additional doors had to be ordered etc. The crew was awesome and did a beautiful job, the sales people stayed in touch with me throughout the project !
In the end, the room is more beautiful than I ever could have anticipated. Many thanks to Tim, Dom, Bob, John, and Joe for an awesome job and building a beautiful sun room on my house. Cant wait for spring and summer to come!
In 2011 I had the energy assessment performed to determine if there was any cold leaking in through the doors, window or attic. The roof would accumulate ice during the winter and it was determined that the attic insulation was in adequate and the cold air from the attic was coming into the room through the pull down stairs. The insulation was installed as agreed, and the air test after the installation was complete showed that there were no cold air leaks and the room with the attic stairs no longer had cold air coming in through the stairs. We have not had enough snow yet since the insulation was installed to determine if there will be less ice on the roof. The cost of the insualtion was $1500.
At the beginning of the summer of 2012 i started to investigate adding a sun room. I called Comfort and they came over and showed me the various options available, took me to see a completed sun room, and really helped me design the perfect room. The room is prefabricated and was delivered a couple weeks before the work started. I also obtained estimates from other companies , but they did not spend the time to properly design a room for me.
Once they started to dog the footings, it was determined that the room needed to be moved over 2 feet. New footings were dug, and to make a long story short, Comfort had to remove my sliding glass door, install another single door, fix the dry wall, dig the holes twice, and they did a wonderful job through all of it. Of course i was a little aggravated when the plans had to change, but they made it right at no cost to me. They totally made it right, and also put dry wall in the room as well instead of leaving the siding on the inside wall against the house.
The sunroom installation took longer than originally planned for, as additional doors had to be ordered etc. The crew was awesome and did a beautiful job, the sales people stayed in touch with me throughout the project !
In the end, the room is more beautiful than I ever could have anticipated. Many thanks to Tim, Dom, Bob, John, and Joe for an awesome job and building a beautiful sun room on my house. Cant wait for spring and summer to come!
Sharon W.
Jan 2013
The service was prompt and high quality work.
Licensing
State Contractor License Requirements
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FAQ
Comfort Windows is currently rated 4.3 overall out of 5.
Comfort Windows accepts the following forms of payment: CreditCard
Yes, Comfort Windows offers free project estimates.
No, Comfort Windows does not offer eco-friendly accreditations.
No, Comfort Windows does not offer a senior discount.
No, Comfort Windows does not offer emergency services.
No, Comfort Windows does not offer warranties.