BENJAMIN FRANKLIN PLUMBING

Plumbing was inspected. Made a recommendation for repair.

prompt and well done. Very professional and responsive

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Good service

Good: company was able to fit into my schedule Now I know why... Cons: 1. Gouged on weekend work (Not An Emergency Call) 2. The only person that appeared to have knowledge/experience left before the job was done 3. Was left with serious gas leak

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Very well

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I called on March 30 to schedule the appointment and got a callback the same day.  The service was scheduled for April 5.  I was told I would be the first appointment of the day and that the technician would call me when he was on his way.  He called in the morning and said he would be there in 30 min, which he was.  He was pleasant and did a fine job of servicing the furnace. I will call Farrell Brothers again the next time my furnace needs to cleaned.

Called and spoke to Randy about an estimate for a new washer/dryer hookup.  He said he would be there within the hour and that he did.  The guys came on time and did a real nice job and cleaned up after themselves.  I was very happy with the final results.  I definitely would hire them again.

It went fine.  It turned out that the area we thought there was a leak, there was not.  The leak was in the basement.  Unfortunately, any other investigation would have involved opening walls, which we were not willing to do.

First and foremost, I am very satisfied with the quality of work. The fix was properly done. Unfortunately, that's where my good experience ends. I had a leaking pipe above my hvac ducts. An employee came to my house and was there for an hour and 15 minutes. He assessed the situation and said it was impossible to tell where the leak was coming from until he removed the hvac duct. He said the job could take anywhere from 3-8 hours depending on how much of the duct work had to be removed. I asked for an estimate on the worst case scenario (an all day job) and he said that if it took all day, the job would cost 1000 dollars. He said he would come at 830 the next day to start working.


My wife took the day off to be home while the work is done. The next day comes and he shows up at 9:45. Being that late was not a great start. After an hour of work, he asks my wife if she wants coffee and leaves the house. Presumably he went to get a part for the job, but he should have gotten coffee on his time. He was gone for nearly an hour. He comes back and finishes the job. It's now 12:40. My wife texts me he's done and goes to work.


I get home and the leak is gone, and the hvac ducts are back where they should be. As I said, I am very happy with the work done. Then 3 weeks go by and I get my invoice. They billed me 45 dollars for the part and 950 dollars in labor (9.5 hours at 100 bucks an hour). I'm confused. Between the two days, he was at my house for 3 hours and 15 minutes and getting coffee and parts the other hour. There has to be a mistake. I call the company to ask about this. The person I spoke to became rude in about 30 seconds. He wanted to add the time up with me. He starts on day one and says his employee was dispatched to my hourse at 1:45 and was off the clock at 4:30. I told him that the guy left my house at 3:15. I didn't understand why I was expected to pay for his remaining hour and 15 minutes. That's when the guy on the phone started yelling at me. He told me that any other company would have charged me $2000 for the same job and I should be happy to only pay $1000. He then asked me what I thought a fair price would be. I told him that I was more than happy to pay for the hours he was actually working, which by my calculations was about 4.5 hours (I even included the time he went to get coffee. I don't know that he got a part. I would like to think a plumber would come to a leaking pipe job with a copper supply pipe. But who knows). He started yelling more and said he wouldn't bicker with me over hours. He literally said, "so you want to pay 500 dollars? Is that what you want? Is that really what you want?" I thought that was fair so I agreed (even though I know he was being sarcastic. I felt like he was trying to bully me into paying the full 1000 dollars)


I ended up paying 540 dollars. 4.5 hours of labor at 100 dollars an hour, 45 for the part, and tax.. My entire phone conversation lasted 4 minutes. (I checked the call log before writing this so I could put the exact number). It literally took me 4 minutes to lower my bill by 500 dollars. They knew they were over billing me. If they thought for one second that the bill was correct, the call would have lasted a h*** of a lot longer than four minutes. But, despite being wrong, he was rude and yelled at me anyway.


This is the second bad review I've ever written (the first was a restaurant on Yelp), but feel it is warranted. It's a shame too because the work was done well. However, because they had the stones to write an invoice that showed 9.5 hours of work when only 4.5 was done, yelled at me when I asked them to explain the bill, conceded that I was right within 4 minutes, and billed me for coffee runs, I will not be using this company again under any circumstances.

We got two estimates, and this one was the best. The salesmen was honest and the installer did great work. We would use them again.

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