911 Restoration of Buffalo

DO NOT use 911 Restorations for any mold remediation work! In August 2022, Rob Yeager of 911 Restorations in Akron, NY, gave me an estimate for work to remediate mold in the upstairs bathroom of my house. The work was completed by them and paid for by me ($1,607.49) in September 2022. I was told the mold should not come back, but to let them know if it did. In March 2023, the mold began to reappear in the same areas and I contacted 911. From March through early June, I tried several times to contact Rob and get someone to come, but each time I called or texted, I’d get a promise to stop by, but no one ever did. In fact, several times I was told a day and time, but no one would show up and no call to let me know. I got tired of this and tried the number of the 911 “national headquarters” but with the same results, again after multiple calls - someone would “follow up” or would have Rob call me, but no one ever did get back to me. I called Service Master and they came out to give me an estimate and completed the work in July. During that time, I finally got hold of Rob’s associate and told him I was getting someone else to do the work and that I also found out they had used the wrong size fan and had not connected the vent in the attic to the outside and had left wiring exposed in the attic. I told him I expected them to refund me for paying for a job not done, and he blew up at me over the phone, yelling at me that I was accusing Rob of being a liar. Then Rob called and I told him I was getting someone else to do the work and that I expected him to refund me the money for a job they did not do. He said he would send me a check, but then he also began yelling at me that I was accusing his friend of being a liar! They both frightened me and I told them not to call me again. However, in early August when there was still no check in the mail, I called again and was told it would be sent at the end of the month when they filed their insurance claim and cut their checks. I finally took him to small claims court and he never showed up - surprise! The judgement was made in my favor but now it has gone to the Sheriff's and again, he has not responded. I am afraid I will never see that refund. He is the worst business person and should not be trusted!!