Desert Air LLC

He arrived on time (actually early), and did an excellent job. It took longer than expected but it had been years since it had been done before. We wouldn't hesitate to call again for dryer vent cleaning or AC cleaning.

I never requested service, but apparently, these people don't check the address where they are going very well, last night, I saw a person walk through my yard, past cars, and straight into my backyard!! ?? I live alone, 3 dogs thank god. I'm baffled, don't people use the front door anymore, it was almost 6pm, I just got home, and this kid from this company, helps himself to my backyard, and almost walked into my Back door? It was crazy. I said who the f are you and what are doing in my yard? He said isn't this, +++address? I said NO. Then he had the NERVE to ask me where it is??? WTH?? I told him to get out of my yard, now!! One dog would've bit him, the others not so much, not the point either. So I called the company this am. and the office manager, who has got to be his mother, brushed it off, Said it was a mistake? Well, sure, how about using the FRONT DOOR?? Ringing a door bell maybe? I told her how can you excuse this behavior, hes got to be the company thief?? My point is have them call you to tell you they are there?! How about that for an idea. God forbid this happens to an elderly person, or causes some real problems for someone..Yes I have a no trespassing sign, I also have lost the lock that was on the gate..I wont do that again! Good Luck, but id say, the way that woman brushed this off, and the kid was so arrogant, Id find another company!!!

unknown

He did a wonderful job. Just the way I wanted it. Will use this company again.

The heater was refurbished by another company last summer (2014) for $1400. In early November, the heater started cutting out. I had a second company out to tune the heater. All was well until late December when the heater started cutting out again. The second company was called again to work magic, but they only tuned it and not very well. By early last week, the heater died - no fire, no heat, no hot water. I called Desert Air and they sent out Tim, who was there most of Thursday. He really did refurbish the unit, including replacing the valve that wouldn't open entirely along with the other plumbing around the unit, adding a Tiger Loop to replace the return line to the tank, replacing the ignition system and blowing out the line to the tank with nitrogen. Then he showed me where the concrete pad under the tank was failing and causing the tank to lower by 9-12". He told me to keep the tank fuller than I had and to consider replacing the pad with a frame to raise the tank 4' above the ground (improve flow from the tank to the heater). He could not finish the work until the tank was fuller to improve the flow (I only had the tank 20% full). On Friday, I filled the tank and on Saturday (the weather was warm), Tim returned to fill the line (with suction) and check the entire system as it worked. And work it does. Hot shower and a warm house. I can see the work that was done and the engineer part of me sees the logic of all that was accomplished. Would that the first or second company had done that job the Desert Air did. Thanks to Tim and all of Desert Air.

unknown