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The Home Depot

Countertop and Backsplash Service, Rentals - Trucks, Hardware & Home Improvement Stores,

Services we offer

Hardware & home improvement stores.

Reviews
4.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%

Filter reviews by service

Showing 1-4 of 4 reviews
Candi C.
Jan 2016
5.0
Countertop and Backsplash Service
Yes, I recommend this pro
unknown

John R.
Aug 2015
3.0
Countertop and Backsplash Service
$4,000

I'm attempting to convey what a customer can expect when ordering a flooring project from Home Depot.  I worked with a local national chain flooring company (Carpet One) a year or so prior and didn't have near the issues as I did with Home Depot.  When I ask for an installed price on a flooring project, that's what I want and expect.  I also expect it to be installed in a timely manner.  It didn't exactly happen that way with Home Depot.  To be fair, they were cheaper per square foot than Carpet One but that is as far as it goes.

  > I initially ordered the flooring on or about June 10, 2015.  They sent an estimator our the next day. 

  > Once I received the invoice I noticed several unwanted items and charges on it.  (This is a glue down hardwood and tile floor.)   Instead of removing and replacing the base board they wanted to nail unfinished quarter round to cover any gaps and instead of using a caulk to join the tile and hardwood area they wanted to use T-bar.  To me proper way is to remove and replace the base board and caulk the floor where tile joins hardwood. 

  >  The store associate corrected the issues then started with the additional costs of the project.  Did I want the material delivered to my home? An extra charge.  Did I want the wood flooring carried into the house?  Another extra charge.  (They would only drop the tile, mortar and wood adhesive on a pallet in the fiddle of the garage floor.)  Did I want the base board removed?  Another extra charge.  Did I want furniture moved?  Another extra charge. 

  >  Several days later they delivered the product.   However, one tube of caulking broke while being shipped necessitating a special order.  No big deal except the installers, Romanoff Renovations, would not give an installation date until all the product was on site.    Once it was, they were two weeks out for the hardwood installation and three weeks out for the tile installation.  In the mean time I have a pallet of material in the middle of the garage and hardwood stacked in my living room. 

  >  I was satisfied with the installation however, the estimator grossly over estimated the project which necessitated returning cases of product and a full bag of thin set and a full 3 gallon can of floor adhesive to the store.

  >  The project was finished on July 20, 2015, nearly month and half after I initially ordered the product.  In my estimation, way too long and inconvenient. 

Bottom line, if you do business with them, check you invoice carefully.  Personally, I will go elsewhere next time. 




Lynnda F.
Jul 2013
5.0
Countertop and Backsplash Service
Yes, I recommend this pro
$2,700
Everything was great. We had no problems with them at all. I would use them again.

Deborah L.
Jun 2013
5.0
Countertop and Backsplash Service
Yes, I recommend this pro
$5,000
They were professional, friendly, thorough, and we loved their work.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Home Depot is currently rated 4.5 overall out of 5.

Monday: 6:00 AM - 10:00 PM Tuesday: 6:00 AM - 10:00 PM Wednesday: 6:00 AM - 10:00 PM Thursday: 6:00 AM - 10:00 PM Friday: 6:00 AM - 10:00 PM Saturday: 6:00 AM - 10:00 PM Sunday: 7:00 AM - 8:00 PM

No, The Home Depot does not offer free project estimates.

No, The Home Depot does not offer eco-friendly accreditations.

No, The Home Depot does not offer a senior discount.

No, The Home Depot does not offer emergency services.

No, The Home Depot does not offer warranties.

The Home Depot offers the following services: Hardware & home improvement stores.