SIERRA OUTDOOR SERVICES

"We changed out the sprinkler shut off valve for the above client. We left it open over night to make sure that there were no leaks. We buried it the next day and had the owner come out to see that nothing was leaking. On the third day we took photos of the valve boxes to show that they were not leaking. We had crews periodically on site doing other tasks over the next 8days. No leaks were detected. 14 days later I get a call late in the afternoon that the crawl space is flooded and the contractor working on the kitchen remodel is blaming us. We returned 2 more times to the site over the next few days to try and find the source of the leak, none was conclusively found. We showed the owner what the leak would have looked like if the drain would have been leaking like he said. There would have been water flooding all over the ground and out to the lawn. The owner demanded we take responsibility for the flooding and pay the bill. We were told that he would ruin us with bad reviews on social media, lawsuits, the media, and the contractors board if we did not pay. We will not be extorted for money. The amount owed is going up in all the bad reviews and texts we have received. The owner was given the name of our insurance company to file a claim if he wanted. He has refused saying he would rather go to court. We don't know what happened with the leak. We don't live at the house we are not paid to monitor it every day. Things were not leaking when we showed the owner and left the site initially. We don't control what happens on the property. For all we know they may have left the hose on overnight and flooded it, they are currently over watering the lawn and drip system and maybe causing the flooding. The owner tried something like this last year when we fixed a sprinkler in the backyard and then a few weeks later he got a big leak in the front yard valve box. He tried to blame that on us. Our biggest mistake was going back this year."

"As the owner I will not normally respond to reviews but in this case I feel a response is warranted. While I realize that we do make mistakes we also will only provide service that the homeowner contracts for. We do expect payment at the end of every month. As a lawn company we cannot work miracles on properties that have been let go for years and where the renter only contracts for minimal services. Small claims court records are available in the Reno court house and are public record. The pictures [member name removed] used in court were taken during the winter because you could see snow in the planter boxes. He claimed they were taken in July. We were not only awarded a judgement against [member name removed] because he had never made one payment in 4 months of service but we were also awarded court fee's, and we had to hire a P.I. to locate and garnish his wages. I would not expect a customer like him to be happy after all this but we do feel that we should be paid for the services that were contracted for and rendered. We will continue to service the Reno Sparks area with the quality and professionalism our reputation was built on. Brad Brazell Owner"