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ServiceMaster First Response

Mold Testing & Remediation, Pressure Washing, Water & Smoke Damage

About us

Office: 775.284.8960 Email: office@nvsmc.com

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Commercial and Residential - 24/7/365 Water mitigation, Fire mitigation, Smoke mitigation, Mold Remediation, Vandalism cleanup, Power-washing, Graffiti cleanup. Serving all of Northern NV and Washoe Counties - Reno, Sparks, South Lake Tahoe, Carson City, Dayton, Minden, Gardnerville, Fernley, Fallon, North Lake Tahoe, Kings Beach, Stateline, Truckee, Incline Village.

Services we don't offer

Carpet Cleaning

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.34 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
25%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
3.7
professionalism
4.0
responsiveness
4.5
punctuality
4.5
Showing 1-4 of 4 reviews

Lorraine W.
09/2018
5.0
Amazingly well - process took about a week due to blowers. Service Master was very careful in removing the walls, flooring (laminate and vinyl) ceiling and baseboards. After the blowers, dehumidifier were installed (very noisy) company checked/monitored on them every day to make sure they were operating properly and drying out the walls and floors.
Description of Work: Water damage to laundry room, hallway to kitchen, living room, family room and master bathroom closets. Walls ripped out, flooring removed, carpets lifted and blowers installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Dennis R.
01/2015
2.0
I came home to a broken pipe, Service Master came and they took my belonging to store. There was an item that was damaged when they brought them back. I had to sign off and when I finally got to my sewing machine, it has been crushed. It was a type of sewing machine that can not be replaced. I wanted this company to give me a portion of my money to replace my machine but they said they were not going to give me anything.
Description of Work: Water restoration and storage.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$2,000

Response from ServiceMaster First Response
ServiceMaster appreciates and values your comments and concerns. After doing research on your concern regarding your loss on 12/28/2013, we have found documentation of a signed reimbursement agreement along with a check issued for $90.00 on 4/24/2014.

Stacey H.
04/2014
5.0
My experience was very positive. I found the company to be professional, friendly, and thorough.
Description of Work: Our downstairs flooded and Dean came out and dried all the damaged walls and floors. He removed only the necessary flooring and walls. The best part was that he took extra precautions to protect a mural I had just had painted for my daughter's playroom. The wall is is intact and free of water damage.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Bernice T.
03/2014
5.0
Prompt service. Arrived within 1 hr of initial phone call. Very professional. Explained what they were going to do and timeline to complete work. They inventoried all items placed into storage and sent a detailed list of what was damaged and what was saved.
Description of Work: Removed standing water from flood. Removed and stored all furniture. Demolished dry wall. They also removed all mold from wood.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    990 Packer Way, Sparks, NV 89431

    http://www.nevsmc.com

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Mold Testing & Remediation,
    Pressure Washing,
    Water & Smoke Damage

    FAQ

    ServiceMaster First Response is currently rated 4.3 overall out of 5.

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    ServiceMaster First Response accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, ServiceMaster First Response does not offer free project estimates.
    Yes, ServiceMaster First Response offers eco-friendly accreditations.
    No, ServiceMaster First Response does not offer a senior discount.
    Yes, ServiceMaster First Response offers emergency services.
    No, ServiceMaster First Response does not offer warranties.
    ServiceMaster First Response offers the following services: Commercial and Residential - 24/7/365 Water mitigation, Fire mitigation, Smoke mitigation, Mold Remediation, Vandalism cleanup, Power-washing, Graffiti cleanup. Serving all of Northern NV and Washoe Counties - Reno, Sparks, South Lake Tahoe, Carson City, Dayton, Minden, Gardnerville, Fernley, Fallon, North Lake Tahoe, Kings Beach, Stateline, Truckee, Incline Village.
    Carpet Cleaning

    Contact information

    990 Packer Way, Sparks, NV 89431

    http://www.nevsmc.com

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM