New Era Roofing, Inc.

I had an amazing experience with New Era Roofing. Eber and his entire crew are very professional and extremely experienced. They kept me informed about each and every details and shared pictures of the progress in timely manner. They ensured complete satisfaction after project was completed. I would definitely recommend them for roof work.

Excellent service! Jose was very responsive and polite. Took pictures of areas that needed repair and pictures after repair. Repaired small area not covered in original bid at no extra cost. Not the lowest bid but well worth the small extra cost. Maintained a very neat work area and cleaned up well when done. A pleasure to work with.

New Era Roofing was highly recommended on Nextdoor, Angie's List, Home Advisor and BBB, so I called. They were very responsive, polite, punctual, and documented all work to be done, providing both before and after pictures. The entire team demonstrated an admiral work ethic and I do highly recommend New Era Roofing.

In the first week of October 2020, I called New Era Roofing Inc. and asked for a free estimate for roofing work I wanted done. (Note: I had also called several other Roofing Contractors in the Reno/Sparks area and they were short, almost annoyed by my call. They all said they charged $250.00 to $350.00 to come out to walk the roof and give an estimate for work requested. Plus, they said they could come in 2 to 3 weeks.) So, when I called New Era Roofing Inc., Jasmine Reyes, Office Manager/Job Estimator, answered; she was very pleasant and personable. She listened well and asked clarifying questions about my roofing job and the critical short-fused timing to get it completed. She then scheduled Jose Perez, the Owner, to come out the next day to give a free estimate. Jose came on time and walked our roof, took measurements and photos of the roof job site. Jose explained - with photo examples from prior jobs that New Era Roofing Inc. had done - our job to install new gutter edging on our existing 2-story home would entail: removing the first 3-tiers/rows of cement edge tiles, installing new felt paper, new batting, and galvanized metal edging; and then refitting exact tiles in their respective spots. There were also some cracked and broken tiles that were pointed out by Jose during his initial inspection and these were included in the job bid to also be done. Jose said he'd give the information to Jasmine and she would, in turn, Email me their work/job bid (including labor and all materials) the next day. Sure enough Jasmine Emailed the job bid to me the next day; and, she followed up by calling me directly to ensure I received it and to let her know if I had any questions. Upon review of the job bid I called Jasmine to ask how best to move quickly to get the job started. Jasmine said she'd personally drive over to our house; she did and we signed the contract and gave her the deposit to begin the job next week; now that was quality service, above and beyond! So, first thing the following week, Jose and his 6-man roofing crew showed up as scheduled. They took two full days to do the job; they worked from 7:00 a.m. until 7:00 p.m., taking only an hour for lunch and a short break in the mid-afternoon. The work crew were all very professional, hard working, had great attention to detail, and busily went about each of their assigned duties without needing to be told. My wife commented that the work crew kept to the job at hand, i.e., they talked little, kept eyes focused on their immediate task; and, they didn't spend time gazing into other neighbors yards or pausing to admire the view from high above. Upon the completion of the work, Jose shared pictures of the various stages of the job and said Jasmine would be forwarding them to me the following day along with my final job invoice marked "paid in full," which she did. In addition, I was most impressed that Jose's work crew found a few roof features that were not done properly during the initial construction of our house; they took it upon themselves to make the necessary changes/repairs to correctly bring them up to code. The work crew totally cleaned up all debris and leftover materials upon completion of the job. They even put aside a dozen or so spare tiles (that they culled out from the upper roof) to be used in any future tile repairs; a true quality of professional roofers, i.e., having the foresight to plan ahead! YES, I WOULD HIGHLY RECOMMEND NEW ERA ROOFING INC. to anyone that needed timely, honest, reasonably and competitively priced, roofing work to be done on their home or business!! Reviewed by: Gary L. in Sparks NV , Dated: 11/11/2020

Good no haggle price. They actually went above and beyond on their quote. I needed the work done quickly and they did. Very nice people and I will recommend them.

I hired New Era Roofing to repair my home roof in October, 2020. My primary contact was with Eric and Jose. They are knowledgeable and professional and courteous. They assessed the condition of the roof, took photos of their findings and consulted with me. They took positive security measures for all crew members that accessed the roof. Photos were taken after the roof repair and presented to me. Their repair of the roof was completed in a truly professional manner. The crew cleaned up the site perfectly. I highly recommend New Era Roofing. The crew led by Eric and Jose are true craftsmen. Office member Jasmine was efficient and a delight to work with. If you have a problem with your roof, New Era Roofing is your go to company.

Very professional and they took pride in their work

They were prompt, and did a little extra work because it needed to get done and did not charge for it. They were professional and did a great job cleaning up. They took pictures of all the work they did so we could see what had been completed. Very nice and easy to deal with.

They were responsive and reliable. The did a thorough job on our roof repair and drip edge placement.

They were very personable and know their stuff. Got the estimate on Wednesday and the repair was done on the following Monday. I really liked the fact that explaining the problem and scheduling could be done via email.

They were fast and was able to do the repairs within a few days. Great customer service

Prompt for appointments, made a thorough review of the roof condition with pictures; Knowledgeable about Tile Roofs; Very competitive and thorough estimate; Pleasure to deal with; Polite workman; After making repairs they thoroughly cleaned the site; I give them an A++. easure to deal with and very polite;

These folks were great. They brought repair parts with them to the estimate. Their estimate was competitive, they made the repair and cleaned the site. We are totally satisfied.

Great service, Super friendly

Extremely professional and quick. We thought we would have to wait a week or so. But they were out within a few days