The original windows in this house were builder grade - low budget aluminum frame windows - that developed a haze between glass panes (the windows started hazing about 12-15 years after installation). We'd contacted two other window companies to provide bids, but the windows performance specs were lacking (U=0.34, SHGC=0.31). Researching window / glass company specifications, it is easy to achieve better values, so we put window replacement on the back burner. While perusing the 2016 Reno Home Show, we discovered BHN purely by chance, and provided our contact information. Chad (BHN) contacted us to schedule an appointment a few days later. Chad took time to explain his window AND his warranty, both of which are excellent. He also mentioned windows can be ordered as sliders or double hung (highly recommend everyone visit a home with double hung windows to compare with sliders). After listening to everything he offered, we agreed that BHN would replace our windows. BHN took about 3.5 days to replace 12 windows, install 2 new windows, and replace a cheap french door with a slider. The first day we arrived home, the difference between old and new windows was night and day. The low-E creates a polarized view, enhancing color contrast. BHN was considerate of interior space / furniture by covering floors and furniture with drop cloths. The work area was clean after each shift - BHN takes refuse with them. Had a hole in one screen and BHN replaced it the same day. Working with vinyl can be messy, so be aware.