Moana Nursery
About us
Ddtl location: 11301 S Virginia St Reno, NV 89511. Addtional phones - (775) 825-0602, (775) 825-0671, (775) 825-0604. Additional email - [email protected].
Business highlights
Services we offer
Garden center nurseries, irrigation & insallation., landscape design
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 0% | ||
| 3% | ||
| 3% |
One month later the lawn looks fabulous again. Their expert, timely, and reasonably priced service is just what we needed. They explained why they programmed the system to water when it does and how that would give us the best results while conserving water. For first time home owners their assistance was just what we needed. I would highly recommend the folks at Moana Nursery and Ryan and James in particular.
Once we got the July thunderstorms behind us we got started July 20, 2015. There was a crew of 5 on most days with Tim Jephson our primary contact. Completed work looks fantastic. Tim was great with communication and the planning process. The Moana crew was professional and friendly. Change orders were handled nicely. Really appreciated that the crew showed up as represented each morning and upon wrapping up the day, always left the front street clear of dirt, gravel and rock and the backyard in a neat condition.
Had used another local landscaper originally and was not happy with their work. Moana was a completely improved experience with excellent suggestions and available plant materials. Moana's knowledge of my soil issues and a can do attitude was greatly appreciated.
Like so many people, I thought I could save money on the less expensive contractor which proved costly in making corrections. Moana Nursery Landscaping services has proved to be a great value and I can highly recommend them to any one considering a major landscaping project. From initial consultation to finished product there were no surprises.
My home is in the Saddle Ridge subdivision of South East Reno for those of you that know what we have to deal with in soil conditions.
This to me almost seems unheard of. I rarely get this type of exceptional service which I felt when working with Ryan and Moana Nursery. He answered all of my questions and walked me through what he was doing each step of the way. He is indeed a pro and a great employee. I couldn't have been happier with this experience and it was indeed money well spent. If you are looking for someone who is not only outstanding but willing to answer all of your questions, look no further. After this experience I can say without a doubt that I will be calling Moana Nursery for all of my irrigation and plant needs in the future.
He's got such a great reputation that the owner of my lawn care service (also a great guy, Cory Bettinghouse) has been recommending Ryan to everyone even though they've never met in person.
I really can't say enough about how great Ryan is. He acts like he's got a personal relationship with my lawn and a long term plan for improving it. One spring, I noticed when I turned on my water that one of my front sprinkler heads had been damaged and needed to be replaced. I made plans to call Ryan later that day, but BEFORE I could reach him, he swung by the house, noticed the damage, and fixed the sprinkler head. He left a note on my door, but before I saw it, it was like the shoemaker and the elves.
If you've got an irrigation system that's broken or could be improved, or you just want to maximize its efficiency and conserve water, call Ryan Morgan. Seriously.
"[Member name removed], Thanks for your business. Ryan and the rest of our team strive for this type of service and customer satisfaction. Thank you very much for your comments. Sincerely, Scott Gescheider General Manager"
The second incident at this very store involved the cashiers taking people out of line that they knew and ringing their products before mine. Even the other customers were apologizing for the cashiers actions. Simply put, unless you know the Sparks cashiers you will not recieve customer service.
I will not return to this business regardless of their repsonse----poor customer service.
This went on repeatedly throughout the first year of the trees' lives, and we repeatedly attempted to contact the experts. They finally said they would come out again and quot;when they were in our area,and quot; and they never showed up. Now, in July, 2013, we contacted an expert arborist, and our trees are all but dead. He said that the trees were planted incorrectly, and that their roots never had the chance to spread out, so the trees never got enough water, no matter how much we watered them. In the end, we were watering them two to three times a week, even in the winter, and they still died!
$500 was a lot of money for us to spend on trees, and now, we have to replace them! We will NEVER go back to Moana Nursery, or recommend them to anyone. They planted our trees incorrectly (in about 20 minutes time), didn't follow up, ignored our emails and phone calls when we were pleading for help, and essentially killed our trees when we couldn't figure out what to do to save them. Moana Nursery doesn't care about their customers once the sale is finished, and don't let them tell you otherwise.
"This is not our landscape services but is our retail planting service. We would never give the advice/instructions on watering mentioned here and, as always, there is a lot more to the story and the confused dissatisfaction. We offered, as reported, to replace the trees even though they were not dead and there was obvious watering issues. The early root development was an irrigation issue after planting, as clearly noted and communicated to the customer by our plant doctor/arborists. We tried to make this a satisfied customer but were unsuccessful and are sorry for that."
Licensing
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