Hillside Nursery and Landscaping

They were very quick in doing their service and very professional. Our yard looks awesome. We have used them now every summer for the last three years for projects.

Hillside was doing some landscaping for my next door neighbor. I talked to Joe on 7/17/14 when he was working next door. He gave me a bid to trim the 3 large trees in my front yard. His bid was $350 but he was very emphatic that it would most likely be less than that. He said the "runners" needed trimmed off the trees and if it took longer to trim the trees, that might keep the price from dropping. (I had a note pad with me and wrote down the info. I also gave him a card with my name and phone number on it. On 7/19/14, my lawn person trimmed off all of the "runners" from the front yard trees, so knew that work did not have to be done during the trimming. Joe said they would be back next door the following week (7/21-25) and would probably be able to trim the trees then. On 7/21 and 22, I left a message on the office phone 775-745-6765 to try to get a date when the work would be done. Neither call was returned. On 7/23 found their website and left a message there. On 7/24, Joe finally called from his cell number (not listed on his card) and said he had been very busy and apologized for the delay. He said he would try to get by the following week (7/29-8/1). After hanging up, I realized that I was not going to be around much the week of 7/29-8/1, especially without a specific day or time. I left a message that we were going to be out of town and I did not want anyone on the property when I was not here and would call when I got back to set up a date for the work to be done. (That was easier than trying to tell when I might be around.) Again, no return call. I called Joe again on 7/25 and told him to hold off on the tree trimming because I had an unforeseen expenses that required I use the tree trimming money for it. Once again, no return call. Around noonish on 7/29, my significant other came home and noted the guys in the yard trimming the trees. We had not discussed the tree matters so he just figured this was something I had scheduled. I found Joe's cell number that he had used for his call on 7/24 and reached him. He said that he had not received any messages on the office number (or perhaps had not checked for any messages). I was extremely upset that he had come onto the property and done the work with no one home. I asked him what the final cost was and he said $450. I reminded him that he had quoted $350 and told me that it would more than likely be less than that. He then stated that he had not quoted that amount and I must have been mistaken. I reminded him that I had a note pad and was writing down the info. He then said very rudely that he wasn't going to argue with me about the cost and would send a bill for $350. I do not plan to use Hillside again and I only hope that my situation was not something that happens regularly when dealing with them. I do not consider Hillside or the owner Joe to be very professional to deal with.