Great American Window Cleaning

Devan and Doug are the best! Always punctual, professional, and do a really great job. I have my windows cleaned inside and out, and down to the smallest detail, such as wiping out the window tracks, and putting towels down to prevent drips on the carpet - I highly recommend them.

Very pleased. Doug and Devan said they would be done in 45 minutes and they were. They did the screens, inside and outside, wiped out the tracks and did the garage windows. Will have them out every six months!

I needed my Windows cleaned cause I have never had them done before.So I called around to get quotes and every company I called wanted to charge me 250.00 or more.So one of my friends referd me to great American window cleaning so I gave them a call.Devon answered the phone and he was very professional we discussed a date to set up an estimate and possiably do the windows if I liked the price.So Devon and Doug showed up to my home 15 minutes earlier then the schedule time I thought that,that was pretty prompt.They both sounded very professional and the price was very reasonable 179.00 and they even offered me a 10% senior discount so I hired them.I have hard wood floors throughout my home and they offered to take their shoes off or put on booties that was very professional of them.As they proceeded to clean the windows on the inside I have brand new blinds and they were very professional at handling my blinds as well and my tracks on the seals we're also cleaned very good there was a little dirt left behind but I noticed a big deference in the tracks they looked better then before.They also used a towel under them so no drips would get on my hardwood floors and they cleaned up behind themselves.As they were doing the outside they were cleaning my screen's and tracks I couldn't believe it.The screens came out good and my Windows looked amazing!!!Devon and Doug are very professional and the price can't be beat!!!They are now my official window cleaners and I will be referring them to friends and family.

Doug came alone to do the job about an hour after the scheduled time.  He went to my living room window and proceeded to raise one of the three wood blinds in the room.  He told me, "Let me show you the correct way to raise a wood blind."  He did not turn the blind to the horizontal position, which is what the manufacturer says to do prior to pulling the cord (the blinds were tilted downward).  Then he told me because he had a blind hit him in the head, he now pushes up on the bottom of the blind while pulling the cord.  This is not the proper way to raise the blind.  If a person holds the pull cord out to the side, the blind locks in place every time, no problem.  He probably pulls them straight up, which will not lock them in place.  I told him to only clean the inside of the family room windows because he was making me nervous the way he opened my wood blind.  He dripped water on the hardwood floors because he half haphazardly placed a towel on the floor where he was cleaning the windows.  Afterwards, I had to mop my wood floor where he cleaned to make sure all the drips were removed.  He also wadded up my linen drape panels and threw them up on top of furniture to get them out of the way of all the water.  He did not do good job of cleaning the gutters at the bottom, so, I had to go after him and re-clean all the bottom gutters.  On the outside of the windows, he only scraped the stuck on dirt off one window that I could see, therefore, there was stuck on residue on many of the windows after he finished the job.

I ended up having to clean all the remainder of the inside windows myself, because I did not feel like Doug would take care of my house and property.  A couple of days later, I cleaned the inside windows, including the one where he raised the wood blind.  I did not lower the blind until after I cleaned the inside of the window.  When I lowered the blind, the cord on the right was broken and disconnected from the head rail.  I have had 10 of these wood blinds in my house for five years, and I have never had any problems raising or lowering the blinds.  None of the cords have ever broken.  I feel certain that the incorrect way Doug raised my wood blind resulted in the cord separating from the head rail.  Also, on one of the large inside windows that Doug did clean, I found a scratch about two inches long.  There was no scratch there previously.  I clean that inside window myself four or five times a year, therefore, I know there was not a scratch before he cleaned. 

Finally, they require/prefer cash only as payment.  This is not very professional, and provides no proof of payment.  I also was not given a receipt for the work they did.  Maybe they do it this way because people have been unhappy in the past and requested a refund or partial refund for services.  If my wood blind is not paid for under a warranty, I will ask Doug to reimburse me for the cost to repair or replace.  We may have to end up ordering three new blinds for that room, as the company I purchased them from no longer carries this blind.

As always their work and professionalism was excellant

Devin and Doug cleaned the inside and outside of the windows well, but
they did not clean the tracks. They did an ok job on the screens. That
was the last day that I lived in the house. The next day the landlord
sent me the pictures showing that they did not clean the tracks. Doug
said that they never said they clean tracks as part of the job, but they
try to clean them as best they can. I would not have hired them if
they told me that when they gave me the quote. Doug would not listen to
what I had to say, instead he just kept repeating himself. Now my
landlord is deducting not cleaning the tracks from my security deposit
because he has to hire someone to clean them.

3 years ago they left a coupon in my door to clean all my windows for $179 and he has honored that coupon every year since.