C & G Doors & Windows

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Called company to see about getting estimate to repair a set of french doors. Was told that Chris was their door person and he just left the office. They would call him and have him call us to set a time up for him to come out. Heard nothing for two days. Office called and set up an appointment with another person who seemed to know nothing about doors, Monty. He went on and on about our windows and how they could repair them. One was missing a clip and another (kitchen) would stick shut. He could not do anything with the doors. He said he would send Chris out to fix the windows and have him look at the door at the same time. Charge was 100 per hour. I told Monty that all I wanted was to get the doors fixed. He kept going back to the windows saying it was the best way to get Chris out. In my mind I figured it was a good way to get paid for bidding a job and forcing a service on me that I did not want. Chris came out while I was out of town and according to my wife lubed the window and got it to not stick. He also gave my wife a bag of clips. He then proceeded to free up the doors and inspect. He told the wife that he was not sure what make/model the doors were and he would have to research them to see if he could even fix them. Wife thought that he was very professional and seem to know what he was doing. A few days later the wife complains to me that the kitchen window will not close. I look at it and all the screws in the hardware are loose. One is hanging down far enough to bind on the crank arm. I tighten all the screws and thought to myself they want $100 bucks for this? Received two invoices from the company the next week and never even got a call back from Chris about anything on the door. Not even a followup call saying he was still researching. Invoice reads, adjust sash catches - install operator arm clip - inspect french doors. If he adjusted the sash catches, why were all the screws loose? Giving my wife a bag of clips is installing? Called company and talked with Monty and all he could say is this is what we agreed to, and here I thought I was hiring someone to fix my door. Save yourself some time and money, go somewhere else.

C & G is wonderful to work with! They actually were able to install a week early which was a big help. Pricing was very fair and the job done well and professionally. I will be calling them when I'm ready to replace the rest if my windows

Gary was very prompt on coming out for an estimate, and had a quote to us within 24 hours.  After we agreed to the quote, the glazier came out for precise measurements.  It took about a week for the windows to be made (11 in all).  The glazier came out and installed the windows in about 5 hours.  Unfortunately, one of the windows was damaged before installation, so they had to return three days later to install the final window.  I was extremely pleased with their work, and would definitely recommend C&G to anyone looking to have windows replaced.

I phoned around for cost comparisons and C and G came is several hundred dollars less. I liked their guarantee and warranty and that they were licensed. My experience was great and the quality of my triple pane slider is beautiful. Service was prompt and on time. I will definitely use them again for future triple pane installations.

They were great! They gave good recommendations and are very price competitive. Good value for the money. They were courteous and punctual. We had a problem with the screen door and they came over right away after we called. It was only off the track, our doing. They were very kind about it and showed us how to make sure the screen door was on track correctly. We're very happy with the sliding glass door. It is double panes with argon gas between them. It cuts down on the heat from the outside tremendously. We are very happy with them and can recommend without reservation. We would definitely use them again.

They're currently doing another glass table for us and a storm door. They're on time and professional. They did a good job for us the first time, so we called them back.

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We have an old brick house in southwest Reno that we are upgrading. Six years ago we added six new windows and now we are finishing the remainder of the house. We got bids from three window contractors including the one we used for the first six windows. Cand G had the lowest estimate by far and the bid included an invitation to visit their showroom—something the other two contractors didn't even offer. The bid of our former window contractor was twice as much as Cand G's!
Cand G was great to work with from start to finish. We worked with Gary during the estimating and ordering process and he was knowledgeable, businesslike and very personable. The windows were ordered and arrived in exactly the time as was promised. We scheduled the installation for the day after the windows arrived; Chris and his helper, Scott, arrived promptly at eight and put in a hard day installing six of the windows. They returned promptly the next morning to finish the job. The work was done quickly and efficiently; it is obvious that Chris is an experienced professional—he was great to work with. My contractor was onsite during the whole installation process and he said they did an excellent job.
This was a great experience, the price was excellent and the installation outstanding. We would highly recommend Cand G Doors and Windows and would definitely use them again.

After the quail broke our window fleeing a hawk, I called several glass repair businesses and got estimates ranging as high as $400. When I got the estimate from Cand G and asked them to come and take a look, Chris arrived in less than an hour. He took measurements and promised to return in less than a week. He called to say that he would be here in 20 minutes, arrived as promised and the window was repaired in less than half an hour. The door pull replacement took less time than the window. He was professional, courteous, prompt and pleasant. Everything you could ask of a vendor. I highly recommend Cand G to anyone needing work on windows and doors.

The first time I talked to Gary, I had a good feeling. Everyone that I have come in contact with that works for Cand G Doors and Windows were very professional and nice. They explained everything very well and took the time to show me my options, as well as answered my questions thoroughly. They sent me prices when they said they were going to and punctuality was great. There was a problem with the handle on the sliding glass door and they replaced it with no problems. Their attitude and appreciation for business really shows in their work!

Everything went well and they were very professional

I requested bids from four companies. Each had a different style, and that was more noticeable than the cost difference. It was an education and worth the experience to go to the trouble of talking to that many companies. A big factor in choosing Cand G is that Monty who came to measure the windows and prepare the bid was quite knowledgeable about his product, as well as about the installation. The others companies' reps knew a lot about installing but not about their product. I explained that a priority was to continue to maximize the amount of daylight coming into the rooms, and Monty discussed with me which brand and style of window would do that.
The workmen showed up promptly on schedule. Very personable, they responded well to me watching them work and asking questions.
Removing the old windows produces a lot of dust and scraps. They have to cut the seals on the old windows, plus have to expand the opening a little to accommodate the additional thickness of the double-pane versus the original single-pane windows. Indoors, they were good about cleaning as they go: One installer runs a saw blade around the opening and the other holds a shop-vac suction following right behind the saw blade. Inevitably some dust escaped and settled on all indoor surfaces, but not bad. Outdoors, however, I give them no better than a C for cleaning up after themselves. Plenty of bits of old caulking and other scraps were left on the ground. They dislodged the sprinkler system controller box that's mounted on the exterior wall under one of the windows and did not fasten it back again.
The process took three days. They only took out an old window when they were ready to put the new one in -- did not leave me with a gaping hole in the wall at the end of the day. They did not break any of the old windows in the process of removal. They took all the old windows away, and recycle to the extent possible. The new windows are mounted well. Everything is square, windows slide easily in their frames, no gaps or drafts or binding so far. We'll see how the windows fare with time. I was kind of hoping to have clean windows at least on Day 1 of their existence in my house. But the windows come from the manufacturer with stickers on the panes that leave a bit of residue. Removing the residue and workman's fingerprints is not part of the bid price.
The reason I took a couple months between having the work done and writing this review is that I wanted to see how I like these new windows, and how well they improve the insulation of the house. These past few nights that have gotten cold, yes the windows do keep heat in better. The trouble of course is that in the afternoons when it warms up outside, the windows keep warmth out, too. I guess in a heat wave, we want to keep warmth out, don't we? Not much to be done about that.
There is noticeably less daylight coming in, due to a combination of the low-e coating on the glass and fewer square inches of glass (bulkier frames) that all vinyl-framed windows have. But I think I got about as good a situation as I could get for a double-pane window. The screens are great, much better than I thought from the showroom sample. Fine mesh lets me see out better than the old screens.

After speaking with several other contractors, we decided to go with Chris and Gary. We got the feeling immediately that both were honest and competitive in their pricing of the windows and labor. Gary coached us through a lot of selections as to what style and brand of windows would work best in our home. We had old (1991) aluminum windows that were costing us high utility bills. We upgraded to vinyl frames with the low-E energy efficiency of sun coat max north. We went with the full construction grade install instead of the retrofit. Glad we did because Chris and his helper, Chris discovered water damage from the original install. The full construction grade install gave us assurance that the windows would reduce the noise from outside and help reduce our utility bills both in the summer and winter. They were professional, courteous and did their best to keep the dust and mess down as much as possible.

All of the people we interacted with were professional, helpful, and easy to communicate with. The sales person helped us decide what products would work best for our needs. The products were delivered on schedule and exactly what we wanted.

These guys were a PLEASURE to deal with from the first answer of their phone. Polite, Courteous, Respectful, called to let me know when their bid was ready, called as they neared our home so I could put the dogs away so they would be put away as short a time as possible. Chris also did such a great job cleaning up that I offered hom the opportunity to vacuum the rest of the house! I've dealt with a number of contractors and Mike and Chris are at the top of the heap. Thanks C and G Windows and Angies List!

The job went beautifully. I called for an estimate and scheduled a meeting at my home. He came right on time, thoroughly checked the window I needed replaced. He gave me options on glass and coatings. He is very knowledgeable and helpful. The window was ordered and installed without any problems. I am extremely pleased.

I was pleasantly surprised at how little upheaval and dust I experienced.
Chris explained the process prior to beginning and was professional and careful moving my furniture and belongings and returned in a neat and tidy order.
He was very timely, and the one day that he was going to be a few minutes late, he called ahead.
Chris made a suggestion to change out the kitchen window to a solid panel, what a wonderful difference it made in the view.
To my surprise they cleaned the glass.
I love the difference my new windows make with the sound and cold. They look beautiful.