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Brite Glass Inc

Founded 1990 • With Angi since April 2011

4.6

(43) Verified Reviews

Business Details

Phone Number

Address

100 Gentry Way Ste C7

Reno, NV 89502

Description

Brite Glass is Reno-based full services glass company founded by two glaziers with more than 100 years of combined glazing experience between them. It is a reputed name in Reno and surrounding areas, known for its award winning animated television commercials and also its coveted glass cleaner. It

Verified Reviews

A few reviews for this pro...
Lynn P.
1.0
07/22/2020
I was pleased with Brite Glass for car windows, so went there for windows and a shower surround 2 months before listing our home for sale. Owner Rob Hardy helped me, said to email window photos and sizes, which I did. He sent my email to Robert Wilson our “manager who quotes and schedules.” It took 1½ weeks to get a call and 2 more weeks to get the measurements for quotes. Then it was 1 quote for windows and shower surround, not split as requested. We had to pay half up front. After 2 more weeks, at install 2 windows were broken (1 not planned to be replaced), so we had 1 badly fogged and 1 broken window, broken glass on our patio, and no shower surround as it was the wrong size. It took Robert 1 week to place a reorder, and 3 more weeks to reschedule an install, at which 1 window and shower surround were the wrong size. After another reorder and 2 more weeks, shower surround and window were installed, but with a sizeable gap in the window frame and torn screen. I got a call to pay the balance, but the job was not done and I wanted to speak to a manager. Hardy called, had our file, was aware of the problems, was “sorry” and just wanted to know when was I going to pay. It was 3 months after we met, our home had been on the market over a month with defects, and the job was not done. Hardy threatened that if I did not pay, he would put a lien on our home which would make it harder to sell. Repairs to the window and screen were not finished until late October and the installer was directed by Hardy to get a check for the balance even though he knew I was paying by credit card. I got 2 calls late that Friday afternoon before Nevada Day weekend that Hardy said I had to pay that day or a lien would be put on our home. So, it was 3½ weeks to get a quote, and 10 more weeks to do the job, with measurement errors, installer damage, repeated delays in reorders which were not expedited, repeated failure to let me know the status, no priority in scheduling after all the delays and, to top it off, Hardy’s appalling attitude of threatening a lien, not offering any accommodation.
Description of Work
2 windows replaced and a shower surround installed
Category
replacement windows
Diane B.
5.0
12/29/2018
Did not try to sell me a more expensive product but instead informed me of what I was receiving and I felt that was exactly the information needed to feel that the best choice had been made. Courtesy and good overall customer service. Much appreciated.
Description of Work
Replaced windshield
Category
glass repair, auto glass
Darlene K.
5.0
09/29/2018
I have 3 sliding glass doors, all of which are original to a 48 year old house. Brite Glass serviced all three doors and the screen doors with them (new rollers, stainless snap tracks, clean, lube and tune up), put new screen on 2 of the screen doors and replaced the glass on one door. They also built me a pet door in a window screen out of some sort of plexiglass and using a commercial pet door. I was very impressed with the professionalism of the men sent to do the job, and the quality of the work. I have never seen my doors run so smoothly. The workers showed up on time, got right to work and about halfway through a third person showed up and helped. They were finished much more quickly than I expected, showed me how to care for my sliders in the future and then they measured for my pet door and were finished by noon. Apparently my pet door proved an unexpected challenge, and they had to try several times finally using a different material for the door than originally planned. Even though the pet door ended up being more work than anticipated, I was still charged the original price. I originally went to Brite Glass because several different people in the building industry told me they were the place to go. I now see why. They did an excellent job and yes I would use them again.
Description of Work
Service work on sliding glass doors & pet door installed in window
Category
glass repair, replacement windows, doors
Gary L.
3.0
08/16/2017
Showed up early, fixed problem easily. But a $2.00 part took 15 minutes to install and cost $125. I feel like I was gouged, and won't use them again.
Description of Work
Shower door roller repair.
Category
glass repair, doors
Kyle L.
5.0
07/26/2017
Best price in town. Due to my high deductible I had to pay the entire bill so was looking for value at a fair price.
Description of Work
Replaced front windshield Subaru WRX.
Category
glass repair, auto glass
James W.
2.0
04/29/2017
We had them come out to estimate repair or replacement of some leaking double pane windows. Two men came out on a Friday, took measurements, discussed options and said the company would email us an estimate the beginning of the next week. After 10 days we had heard nothing. We emailed a request for the quote and have had no response. We are forced to use a different company.
Description of Work
We had several leaking double pane windows that needed repair or replacement.
Category
replacement windows
CATHERINE R.
5.0
08/04/2015
Quick, no surprises and even though I spaced it and took the tape off too soon they redid the upper corners at no charge. They are now my go-to for glass.
Description of Work
Replaced car windshield.
Category
glass repair, auto glass
Gregory O.
5.0
03/03/2015
Fine No problems. Ready when promised.
Description of Work
Cut glass to cover nightstand tops
Category
glass repair
George T.
5.0
12/30/2014
He was on time and repaired the glass per our request and centered on the wall above the vanity.
Description of Work
Took large vanity mirror down, trimmed off edges and replaced on the wall.
Category
glass repair
Thomas H.
5.0
12/23/2014
Overall it went well. There was some confusion in the initial stages about dates ,but it was resolved and all went well after that.
Description of Work
Cut and installed existing mirrors in different sizes and locations.
Category
glass repair
Susan L.
2.0
12/15/2014
There were about three small cracks close together in my windshield. I saw their advertisement on TV for $39.95 so I dropped in to see what could be done. They told me that they could only fill in one of the cracks but not the other two so I told them to go ahead. The other two cracks were not repairable, they said so they only fixed one. They didn't do a very good job on the one so I've just got to live with it. I wouldn't recommend Brite Glass to people because after living with it for awhile now I really think a better job could have been done.
Description of Work
Was supposed to repair small cracks in windshield.
Category
glass repair, auto glass

Service Provider Response

We're very sorry to hear you're unhappy with the way your chip repair turned out. Normally we like to explain that chip repairs remove between 40% and 60% of the visibility in the break area. Some repairs do turn out better than others, but chip repairs are a preventative fix not a cosmetic fix. The repair itself is guaranteed for the life of the windshield, should the repair ever split or break further we will gladly discount the replacement windshield by $40 to cover the cost of the repair. Again we're very sorry that you're unhappy with the repair, please feel free to bring the vehicle by and let us take a look at it to see if there is anything that can be done to make the repair more visibly appealing. If you're still not happy we will refund your $40.00 in full, no problem. Please call R.W. Or Rob at 775-827-6767 to let us re-inspect this repair.
Constance D.
5.0
12/03/2014
It was a great experience. Anthony was great to work with, very precise and did great work. Gaylord was great in getting me the special glass that I wanted and it was all very timely.
Description of Work
Measured and installed high-end shower glass.
Category
glass repair
Sandra B.
5.0
10/22/2014
Service was fantastic. Provider explained the different glass options and how they compared to factory original. Work was prompt, and clean up was impeccable. No little shards or bits of fine glass, dust, or sealant anywhere on the dash, floor, seats, or cracks. Provider reminded me not to wash car for a couple of days and to leave windows cracked about a 1/4 for same time. Wonderful service; would definitely recommend. Also, I have driven the vehicle in town, on highway and off road, no windshield noise at all. Great job.
Description of Work
Provider replaced cracked windshield.
Category
auto glass
Cory B.
5.0
09/27/2014
The installer was very professional. The estimator was very knowledgeable and gave us some amazing tips to fix some of our other windows.
Description of Work
upper front room window was removed and replaced with a new one.
Category
replacement windows
Vincent S.
5.0
09/11/2014
Very smooth. I made the appointment and they followed through without a hitch.
Description of Work
replace windshield on 2003 Hyundai SantaFe
Category
glass repair, auto glass
Robert P.
5.0
08/19/2014
Installer was very skilled and careful. It took the firm about two weeks from measurement to installation. They installed the doors, and hauled away the old ones and hardware. Look great, work great.
Description of Work
Replace two glass shower doors and hardware
Category
glass repair, doors
Maureen M.
2.0
08/18/2014
The repairman arrived promptly. He was very pleasant and personable. He worked quickly. While he was outside I heard a big crash (glass shattered). When he came back in I asked if he was ok. He said he was fine just dropped the old window. I checked the replacements from inside and they looked fine. I paid him and that was that. Later I went outside and discovered broken glass covered part of my drive way. And the window screen from one of the windows was sitting on the ground. I was very disappointed and annoyed to have to clean up the mess.
Description of Work
Needed 2 windows replaced
Category
glass repair, replacement windows

Service Provider Response

We apologize for our lack of detail & clean up on this job. This was an oversight and we apologize again for losing our customers faith in our workmanship. Please let us know if there's anything we can do now to re-earn your business. Thank you!
David D.
3.0
08/05/2014
It took about a half hour to complete the work. The repair was not done as well as I thought that it should be.
Description of Work
They repaired a rock chip.
Category
auto glass

Service Provider Response

On July 31st, 2014 we successfully completed 2 windshield repairs for Mr. [member name removed] and saved his windshield from cracking out. Before starting these repairs we advised him that these repairs are still visible after they are repaired, but he would have a lifetime warranty on his windshield from cracking out where we did the repairs. We were actually happy how these repairs came out, however we will credit any customer back for any repair they are not happy with towards a replacement windshield. Just let us know-we want our customers to always be happy with our work.
Bernice T.
4.0
07/22/2014
1st contact great. Estimate appt. great. Phone call day of install changing appt from 8:30 to 3:30. Waited at 3:30. Finally got phone call at 4:30 saying they didn't have the glass yet. Was rescheduled for next day and all went well. They did take some $ off cost do to delay.
Description of Work
Replaced a bedroom window glass
Category
glass repair, replacement windows
Dorothy M.
5.0
07/16/2014
Very accommodating to us. We needed extra help with the glass we purchased and they were great. Good service. Great Job Brite Glass
Description of Work
cut glass for an interior window, delivered and helped set it.
Category
glass repair
Loren M.
5.0
07/14/2014
I made an appointment, left the truck and returned at time the repair was promised. Everything was as explained.
Description of Work
They installed a new windshield.
Category
glass repair
Daniel B.
5.0
07/12/2014
All of the people that I dealt with were professional and personable. Anthony was especially helpful in determining a solution to my discomfort with a window that was installed in a shower. They did not look for items to overbid the project, but pointed out obvious items that needed repair. Dan was very understanding of my indecision on the project and helped guide me through it. There was a miscommunication on the order, that I noticed after the very nice installer left and it was fixed right away. As budget allows I will be calling Brite Glass for more work that I need done.
Description of Work
Replace leaking windows and damage screens Put obscure glass in a shower window Create a custom glass shelf for a curio cabinet
Category
glass repair, replacement windows
Jane M.
5.0
04/26/2014
They set an appointment to give a quote, and arrived on time. They scheduled the work for about a week later. The crew arrived on time, finished quickly, and left the job clean and neat.
Description of Work
Replaced shower door
Category
glass repair
Elizabeth E. H.
5.0
04/13/2014
It's difficult for me to take off work during the week, but Brite Glass agreed to arrive here early. Anthony arrived approximately 0715, fixed my shower door catch promptly, and charged me less than the original estimate. Professional and efficient.
Description of Work
Repaired my shower door catch
Category
glass repair, doors
C J.
5.0
03/08/2014
Using Angie's list, we found Brite Glass to be responsive and reasonably priced. The mirror was available within a few days. Installation was done on time and completely to our satisfaction. Installer was friendly and efficient.
Description of Work
Installed a new 16" x 30" bathroom mirror onto our new tile wall.
Category
ceramic tile, glass repair

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, American Express
    Senior Discount
    No
    Warranties
    Ask for details

    Services Offered

    Auto glass. Quality wood. Fiberglass. Aluminum. Vinyl home windows & doors. Mirrored wardrobe. Table tops. Glass furniture. Mirrored walls & bevelled. Window screens. Storm doors. Home & storefront glass. Fogged thermopane replacement.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Brite Glass Inc

    How is Brite Glass Inc overall rated?

    Brite Glass Inc is currently rated 4.6 overall out of 5.

    What days are Brite Glass Inc open?

    Brite Glass Inc is open:

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    What payment options does Brite Glass Inc provide

    Brite Glass Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express

    Does Brite Glass Inc offer free estimates?

    Yes, Brite Glass Inc offers free project estimates.

    Does Brite Glass Inc offer eco-friendly accreditations?

    Yes, Brite Glass Inc offers eco-friendly accreditations.

    Does Brite Glass Inc offer a senior discount?

    No, Brite Glass Inc does not offer a senior discount.

    Are warranties offered by Brite Glass Inc?

    No, Brite Glass Inc does not offer warranties.

    What services does Brite Glass Inc offer?

    Brite Glass Inc offers the following services: Auto glass. Quality wood. Fiberglass. Aluminum. Vinyl home windows & doors. Mirrored wardrobe. Table tops. Glass furniture. Mirrored walls & bevelled. Window screens. Storm doors. Home & storefront glass. Fogged thermopane replacement.