Brite Glass Inc

I was pleased with Brite Glass for car windows, so went there for windows and a shower surround 2 months before listing our home for sale. Owner Rob Hardy helped me, said to email window photos and sizes, which I did. He sent my email to Robert Wilson our “manager who quotes and schedules.” It took 1½ weeks to get a call and 2 more weeks to get the measurements for quotes. Then it was 1 quote for windows and shower surround, not split as requested. We had to pay half up front. After 2 more weeks, at install 2 windows were broken (1 not planned to be replaced), so we had 1 badly fogged and 1 broken window, broken glass on our patio, and no shower surround as it was the wrong size. It took Robert 1 week to place a reorder, and 3 more weeks to reschedule an install, at which 1 window and shower surround were the wrong size. After another reorder and 2 more weeks, shower surround and window were installed, but with a sizeable gap in the window frame and torn screen. I got a call to pay the balance, but the job was not done and I wanted to speak to a manager. Hardy called, had our file, was aware of the problems, was “sorry” and just wanted to know when was I going to pay. It was 3 months after we met, our home had been on the market over a month with defects, and the job was not done. Hardy threatened that if I did not pay, he would put a lien on our home which would make it harder to sell. Repairs to the window and screen were not finished until late October and the installer was directed by Hardy to get a check for the balance even though he knew I was paying by credit card. I got 2 calls late that Friday afternoon before Nevada Day weekend that Hardy said I had to pay that day or a lien would be put on our home. So, it was 3½ weeks to get a quote, and 10 more weeks to do the job, with measurement errors, installer damage, repeated delays in reorders which were not expedited, repeated failure to let me know the status, no priority in scheduling after all the delays and, to top it off, Hardy’s appalling attitude of threatening a lien, not offering any accommodation.

Did not try to sell me a more expensive product but instead informed me of what I was receiving and I felt that was exactly the information needed to feel that the best choice had been made. Courtesy and good overall customer service. Much appreciated.

I have 3 sliding glass doors, all of which are original to a 48 year old house. Brite Glass serviced all three doors and the screen doors with them (new rollers, stainless snap tracks, clean, lube and tune up), put new screen on 2 of the screen doors and replaced the glass on one door. They also built me a pet door in a window screen out of some sort of plexiglass and using a commercial pet door. I was very impressed with the professionalism of the men sent to do the job, and the quality of the work. I have never seen my doors run so smoothly. The workers showed up on time, got right to work and about halfway through a third person showed up and helped. They were finished much more quickly than I expected, showed me how to care for my sliders in the future and then they measured for my pet door and were finished by noon. Apparently my pet door proved an unexpected challenge, and they had to try several times finally using a different material for the door than originally planned. Even though the pet door ended up being more work than anticipated, I was still charged the original price. I originally went to Brite Glass because several different people in the building industry told me they were the place to go. I now see why. They did an excellent job and yes I would use them again.

Showed up early, fixed problem easily. But a $2.00 part took 15 minutes to install and cost $125. I feel like I was gouged, and won't use them again.

Best price in town. Due to my high deductible I had to pay the entire bill so was looking for value at a fair price.

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Quick, no surprises and even though I spaced it and took the tape off too soon they redid the upper corners at no charge.  They are now my go-to for glass.

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He was on time and repaired the glass per our request and centered on the wall above the vanity.

Overall it went well.  There was some confusion in the initial stages about dates ,but it was resolved and all went well after that.

There were about three small cracks close together in my windshield. I saw their advertisement on TV for $39.95 so I dropped in to see what could be done. They told me that they could only fill in one of the cracks but not the other two so I told them to go ahead. The other two cracks were not repairable, they said so they only fixed one. They didn't do a very good job on the one so I've just got to live with it. I wouldn't recommend Brite Glass to people because after living with it for awhile now I really think a better job could have been done.

It was a great experience.  Anthony was great to work with, very precise and did great work.  Gaylord was great in getting me the special glass that I wanted and it was all very timely.

Service was fantastic.  Provider explained the different glass options and how they compared to factory original.  Work was prompt, and clean up was impeccable.  No little shards or bits of fine glass, dust, or sealant anywhere on the dash, floor, seats, or cracks.  Provider reminded me not to wash car for a couple of days and to leave windows cracked about a 1/4 for same time.  Wonderful service; would definitely recommend.  Also, I have driven the vehicle in town, on highway and off road, no windshield noise at all.  Great job.

The installer was very professional. The estimator was very knowledgeable and gave us some amazing tips to fix some of our other windows.

We had a positive experience.

Very smooth.  I made the appointment and they followed through without a hitch.

Installer was very skilled and careful. It took the firm about two weeks from measurement to installation. They installed the doors, and hauled away the old ones and hardware.  Look great, work great.

The repairman arrived promptly. He was very pleasant and personable. He worked quickly. While he was outside I heard a big crash (glass shattered). When he came back in I asked if he was ok. He said he was fine just dropped the old window. I checked the replacements from inside and they looked fine. I paid him and that was that. Later I went outside and discovered broken glass covered part of my drive way. And the window screen from one of the windows was sitting on the ground. I was very disappointed and annoyed to have to clean up the mess.

It took about a half hour to complete the work. The repair was not done as well as I thought that it should be.

1st contact great. Estimate appt. great. Phone call day of install changing appt from 8:30 to 3:30. Waited at 3:30. Finally got phone call at 4:30 saying they didn't have the glass yet. Was rescheduled for next day and all went well. They did take some $ off cost do to delay.

I made an appointment, left the truck and returned at time the repair was promised. Everything was as explained.

Very accommodating to us.  We needed extra help with the glass we  purchased and they were great.  Good service.

Great Job Brite Glass