B & B Heating & Air LLC

We used B&B Heating and Air for the first time on 10-12-2023 for our annual heating system checkup and we were very impressed. As others have mentioned, the customer service is excellent. I left a message with my first call and Connie called back promptly. We scheduled a date for the service and Connie provided information about what exactly to expect. I didn’t need to ask any questions (and I’m a big question-asker!). She gave me an arrival time frame of one hour (not 2 – 4 like many other service companies), the name of the service provider (Randolph), the cost of the service, and proactively asked if either me or my husband were military, first responders, or seniors so she could provide a discount (my husband is retired military, so we enjoyed a 10% discount). I also gave her specific parking instructions as we live in an HOA with limited parking for visitors. At the end of the call, I asked to be put on a wait list in case another customer cancelled so we could get our heater serviced sooner. Lucky for me she called back the same day with an earlier option that we happily accepted. Today, the day of service, Randolph arrived promptly, parked exactly as instructed, and started work right away. After he was finished, he used his hand vac to clean up the bits of insulation that had fallen from the access area to the attic. As he was removing his gear from our home, he said he’d be back in about 10 minutes with his writeup. As promised, he returned in 10 minutes and explained everything he had found and answered our questions clearly and in a way that my husband and I, as laymen, could easily understand. He did not try to upsell us and in fact explained all the options (only after we specifically asked) we’d likely need to consider in the next few years as our unit is getting a bit long in the tooth. It would have been very easy for him to urge us to get a new system now, but in his expert opinion, our system should be good for at least a few more years and our annual checks should show anything concerning that might develop before then. If you need an HVAC company, we’d recommend B&B Heating and Air.

Connie's crew ( Chad and Randall) showed up early on the appointed day to do a furnace change out. The did a fantastic installation in a very few hours. I could not be happier with the great customer service from this company! Connie and Aaron gave me a great price and Chad and Randall were friendly, professional and did a beautiful job. They took my 40 year old junk away too. I recommend these folks for all of your HVAC needs. Nowadays it's hard to get contractors to even call you back let alone come to the house, but not this bunch! They were on it from our very first call! Fantastic! Great people perfect service!

Responsive and professional service from initial call for quote to scheduling, installation, start-up and clean-up.

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He was prompt and thorough.  He cleaned the furnace inside and out and fixed an ignition problem due to a clogged orifice.  It didn't take long to get an appointment.

Mike showed up on time, and explained thoroughly all the steps he would take to service the AC system and outlined what we can expect in the process.  His price was very fair and I would recommend B&B Heating and air to any household for great service.

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Excellent.  They were here on time, they checked everything out.  And the best part is that I had already paid thru Angie's list.

The service and techinician were terrific.  He was prompt, efficient and knowledgeable.  The price was also very reasonable.  He had the part with him that needed to be replaced.  I would highly recommend them.

The service person arrived exactly on time and completed the job in less than an hour. I am very impressed with the efficiency and professionalism of this company.

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It went really well.  I didn't have to wait very long for them to come.  I admitted to him that I hadn't changed my air filter like I should have done.  He didn't make fun of me or give me a hard time.  He was very professional about the whole operation.  The price was decent and worth having the heater working properly.

The furnace tune- up went great. They were on time. I have no complaints.

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They were prompt, polite and professional.  I will use them again and recommend them to anyone that is seeking heating and Air services.  

Very thorough and professional service. The 12+ year old furnace looked brand new after Mike & his assistant were finished cleaning and fixing the leaky pipe !  Am planning on hiring them again for a diagnostic check of my out-of-whack thermostat. The only thing that I would have liked was a bigger piece of paper on which the combustion analysis was printed on, and perhaps a terminology/metrics printout that described some of the ranges of number values that the analysis generates. Mike explained it all to me, but a cheat-sheet would help me to absorb all the info for remembering everything ! I felt like it was as much of an education session as it was a comprehensive service, as Mike took the time to explain things and even walked me through reprogramming my thermostat.

UPDATE TO REVIEW: On 7/18 I received some of the best service I've had from a home services company when I called Mike for some urgent troubleshooting on a thermostat issue. B&B not only was responsive to my (minor) emergency, and clear in communicating what needed to be done (all over the phone), but they were even willing to squeeze me into their tight schedule to help resolve the issue so I could have my AC running again on a 100-degree afternoon in July!  Thanks, B&B Heating & Air for your proven attention to customer satisfaction.

First of all he arrived on the dot! Super nice, professional and didnt waste time. Most the time Im afraid to let these guys in the house but mike was just great. Did a great job and instructed me on replacing a couple filters which I appreciated. I will refer him every time!

B&B are the first HONEST AC contractor I found.  Extremely helpful and informative.  Fixing old AC systems is tricky.  All other contractors I talked to would not even look at the system without a service fee.  The one company I paid this service fee to ($75) worked for less than 5 minutes before telling me he could do no more.  NOT helpful.
B&B helped me look for the leak (which was found easily), and helped my fix it BEFORE charging me anything!  I was happy to pay!  
My system is working fine, and I have a new HVAC contractor.

I had a service time set up with Mike and he was finished with his prior appt. and called me to see if it would be convenient to come earlier or not. He did come earlier at my request and was very prompt and courteous and explained everything. Showed me when things were clean and did not need to be done and cleaned and serviced outside unit with coolant. Measured temps and gave me a plan for if the actions did not resolve and would check back. Very thorough I felt and pleasant to work with. Will use again. Will recommend to anyone who needs heating and air.

Arrived at appointed time, performed the maintenance, cleaned up and checked to make sure everything was running correctly.
Changed air filters as part of service

The owner (Mike) responded within a few hours when I placed my Angies List online coupon order (and this was on a Sunday).  He provided service on the day I requested and came exactly on time.  He not only provided maintenance on my AC per the coupon, but also inspected my gas furnance at no charge.  Mike identified that a contact in the AC was on the verge of failure and replaced it for $65 (cost of part only, no labor charge).
I was very pleased by every aspect of the job done.  I have been looking for a "go to" HVAC company for our Reno house for the last several years that I felt could provide excellent mechanical skills and would be a straight shooter.  After having worked unsuccessfully with about 3 prior companies, I know that I will be relying on B&B from here on out.