ANIMAL EMERGENCY CTR

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We picked Daisy up Monday morning for transport to our regular vet, who was able to nurse her back to health (parvo has a 70% fatality rate). Without Animal Emergency, Daisy would have been dead by Monday morning.

After having our dog at our (former) vet for 3 days and taking her home each evening and watching her throw up and clearly struggling with something serious, our former vet was ready to send us home with her for the weekend! But we were certain something serious was wrong and took her instead to the emergency vet, with the diagnosis from our vet that she had a severe case of pancreatitis. Within a few hours however the vets at the AEC saw that something else was clearly wrong and we agreed to an ultrasound, which showed a complete blockage in her small intestine. Surgery was performed by the two vets on duty there within the hour and our dog is now fine and happy and healthy. The staff there was responsive to all of my phone calls all through that night (I called several times starting at midnight when they were prepping her for surgery, and continued with a few more calls until 8 the next morning when we were able to go down to talk with the vet in person). We are completely convinced that the staff at the AEC saved our dog with their quick thinking and attention to detail!

The previous time our dog was there, the staff didn't notice that he was dying from a gastric torsion. We noticed it, reported it, and then the vet saved him.

This time, on the final visit (Memorial Day Weekend) they said they couldn't change his bandage unless he was looked at by the vet. They asked us to leave him, which we did. They promised to call when he was re-bandaged.

They didn't call. We called after five hours and were told that he had been and quot;ready for hoursand quot;. On picking him up, we only got a report from a tech. We learned that he wasn't given any water, and was not allowed out to pee. They would not help us load him into the truck (13 year old Golden Retriever). They also claimed never to have received anything from our local vet.

The tech kept saying, and quot;it's a holiday weekendand quot;. We learned that they have nine vets on staff, but only one was there. There were only three techs. This indicates a poorly managed practice. You would think, since they've been in business for a long time, they would figure out that people will come in on a holiday weekend.

The actual attending vet was kind, considerate, and professional, and seems to have a good reputation, but he was so overloaded that he couldn't provide good service.

The doctors and staff are wonderful.