ADVANCED CLEANING SYSTEMS

Description of Work: We discovered carpet and related water damage at our cabin at 1172 Island Way, Soda Springs, CA that had been caused by a leaking toilet water supply line during a two week period when we were away from the cabin. We contacted Johnny Carson of Advanced Cleaning Systems in Truckee, CA after two other carpet cleaning firms in the area were unable to provide immediate service. Mr. Carson immediatelycame to our cabin several hours after our contact. He reviewed the damage and told us that we had to immediately start a major demolition and remediation project that included removing the entire wood floor from the main level of the house (even though a small area of the floor was affected), ripping out sheetrock in both areas that appeared to be affected by the damage and areas where there seemed to be no apparent damage. He proposed starting immediately the next day and said that it was not necessary for us to contact and get approval from our insurance company prior to his crew's beginning work. He wrote up a contract with an estimate of $10,000 to $25,000 just for the demolition and dehumidifying portion of the job but excluding replacement and painting of the sheetrock and installation of a new hardwood floor. He strongly urged us to immediatelysign the contract on the spot so he could start the work before getting approval from our insurance company. We refused to sign and paid him a $250 service call fee which he had not told us about when we contacted him. We did not use his services. We subsequently contacted our insurance company and their adjuster, who was professional and knowledgeable, estimated that the total cost of the remediation project was $11,136,68, including removal and replacement of some sheetrock, and replacement of the damaged portion of the hardwood floor plus refinishing of the entire wood floor on the main level of the house. We hired Evergreen Carpet Care of Reno, NV to comlete the carpet removal, pad replacement, carpet cleaning and reinstallation, and dehumidification of all affected areas. This was done to our complete satisfaction for $1,496. The wood floor work and sheetrock removal and reinstallation will be done in the next several weeks at an estimated cost somewhat less than the insurance adjuster's estimate.