Silver State Specialties LLC

Everything went well

In and out. Found problem and fixed immediately.

Doug was terrific. He arrived toward the top of the arrival window at 8am. He was friendly, professional, and FAST, especially considering a garage door opener frame did not exist - this was all newly installed in a new home. He patiently explained all of the features of our garage door opener. I thought they were just great and wouldn't hesitate to call them for future needs. 

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It was one of the worst projects we have ever had done in any of our homes, and once the damage was done, we were treated very unfairly by the owner.

As this home improvement-gone-terribly-wrong, occurred in July 2015, I wanted to wait until my anger was down and I recovered from the manual work I had to do as a result of allowing this company into our home.  The price for all three fireplaces was to be $1630.00, with 50% of that paid as a deposit.  The company allowed an unsupervised, untrained employee to come into our house and spray black paint into the living room fireplace without a plastic tent, vent, or the covering of furniture, art work, draperies, window shade, carpet, and 1,000 square feet of marble flooring.  Soot and black paint, migrated as far as the kitchen and upstairs, as evidenced by the blackened air filters that had just been replaced.  I did not let him paint the other two fireplaces.

When the salesperson, Lee, came over after the fact, he said that SSS was a large company, that they didn't want unhappy customers and that they would do right by me.  He also said, almost in the same sentence, that the company would no longer do this work in occupied homes, and he was sorry I was the guinea pig, while he also said they've done hundreds of these jobs without a problem.

I'm 65 years old, and I worked over 20 hours, over the weekend, scraping black paint off my marble and travertine floors with a razorblade.  Two days after the damage was done, I realized the magnitude of the damage and that my house would never be the same again.  Lee gave me the name of an emergency restoration number, but when I spoke to the person who would estimate the work needed to be done, he said that the chemicals used on draperies, upholstery, etc., usually damaged the fabric in the cleaning process.  Instead, I used tradespeople I trusted to help knockdown the paint/soot on the floors, pot shelves, mirrors and carpets.  I figured I would have to detail every item in the main rooms to remove the overspray, wash or paint every wall, and replace, or live with the ash color that is now permanently on my shades and draperies.

Lee and the worker who caused the damage returned at some point to put the fire glass in the fireplaces and to reinstall the screens and doors that were painted off-site in a "controlled environment."  At that point, or shortly after, I noticed the wrong color glass in the master bedroom fireplace.  When offered the opportunity to have the glass replaced, I declined as I had just paid to have the soot/dirt cleaned out of the carpet in the master bedroom in front of the fireplace. 

After logging in another 20 hours of cleaning (the paint had gone through the kitchen when the back door was opened to try to vent the toxic paint fumes), I asked that I get my deposit back, and that SSS reimburse me for the $665 I spent getting help cleaning up the damage.  I didn't feel that I should have to pay for anything considering the extent of the permanent damage.  In addition to the damage, they didn't complete the job didn't get the glass correct in one fireplace.

According to Lee, the owner decided that he would credit us the balance of $815.00.  Instead of the job costing $1630, it wound up costing me $1460, wasn't done right, wasn't completed, and my property sustained permanent damage.

I regret ever seeing this company on Angie's List, and was disappointed to see that SSS recently did the same work in someone else's home (black paint), apparently without a problem.

Note:  I reviewed this business and job through an e-mail sent to me by Angie's List a few days ago.  As I have not seen it or others posted, I am resubmitting a version again.

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They were very responsive and answered all of my questions. My situation was a bit unique. I bought my home a few months ago. It's 16 years old. The builder put an ugly pony wall in the middle of the great room with a fireplace in it. Although I needed to remove (and not install a fireplace), they were the right people to call. Ask for Lee. He's patient and will take the time to answer your questions. They were on time and cleaned up. I would highly recommend Silver State.

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Everyone we dealt with was knowledgeable, professional, and pleasant. They did exactly what they said they would do, but not exactly WHEN they said they would do it. However, with only a little prodding they came around and, to be fair, most of the delay was caused by the fireplace manufacturer, Montigo. They did a perfect job installing the complicated exhaust system, which we appreciate absolutely.

It went great. They showed up on time, looked at the issue and fixed the problem. Fortunately, there was nothing broken and it was just user error, but unfortunately, I was still charged full price even though there was really nothing wrong with the fireplace. But it is ok that I was charged full price because they did perform a service, it was just a quick one due to user error.

Technician very knowledgeable and repaired promptly.

They are all purpose, all-round guys; they do installations, front door glazing, garage doors, fireplaces, mirrors, and showers. My neighbors used them to replace their shower doors and talked to them about their fireplace and chimney. They were wonderful. At the time, I was still working and so I did something that I know one is not supposed to do but I did it all over the phone, I didn't even go over and look at anything, it was all over the phone. I told them, I needed to be out of house on my way to work by 9 am, they told me that it was not a problem and were here promptly at 7 am. When I opened my garage door to get ready for them, they were already here. They said, it would take about an hour and it took about 55 minutes. It was perfect and it was exactly what I wanted done. They were quick, easy, and efficient.

I called to make an appointment. My gas fireplace was not working. Set the appointment for 3 days later. The serviceman showed up on time. Explained what was causing the problem. The gas line was clogged. Within an hour it was fixed and working fine. Cleaned up the small amount of mess that was made. I would definitely use them again.

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He called before coming as we requested(have dogs) Knew what he was doing . checked the fireplace with gauge and visually. explained how to care for fireplace. Very polite and knowledgeable. can't say enough nice things. Quick and efficient and did not try to sell us anything.