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About us
We specialize in Genuine Thoughtful Service where we strive to give you the small town service in the big city. As a property manager I work hard to make sure your investment is working to bring you a maximum return, and as your agent weather you are needing management, buying or selling your home you will rarely go thru the transaction without knowing what to expect. My goal is to let all of my client feel comfortable to know that current or future investment are in good hands when you have Shirley and the GTS family helping you. Vacancy rating is at 1% and I need rental units as all my properties are FULL!! I am so positive I am what you need as a property manager that I will beat any price quote for property management that you have gotten. JUNE AND JULY 2016 SPECIAL 7% MANAGEMENT ON ALL SINGLE FAMILY PROPERTIES.
Business highlights
Emergency services offered
20 years of experience
Services we offer
AND ASSISTANCE IN BUYING OR SELLING REAL PROPERTY. SERVICE AREAS TO INCLUDE ALL OF LAS VEGAS, COMMERCIAL SALES AND LEASING, HENDERSON, NORTH LAS VEGAS, RESIDENTIAL LEASING, RESIDENTIAL PROPERTY MANAGEMENT, SUMMERLYN, null
Amenities
Emergency Services
Yes
Reviews
4.723 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 9% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-23 of 23 reviews
Sylvia M.
Sep 2016
I was so frustrated when I called them after dealing with not getting all my rent previously. When I contacted GTS Properties they were so knowledgeable, there was so much legally that I needed to know and did not. I also learned how my investment was not living up to its full potential. Now over the past year I am getting rent every month and the tenant is now paying for repairs as well. The tenant started paying late but GTS Properties soon corrected that problem and then they were on time. The money I have saved by hiring this property manager has more then paid for them. They are great !! Call them you will be glad you did.
Rod S.
Jul 2016
GTS Properties in my opinion should have their license revoked and not be allowed to operate in the State of Nevada or anywhere else for that matter. In July 2016, the Nevada Real Estate Division found that Ms.Ray submitted false documents to the Division and was sanctioned with a fine. This is public information and can be verified by contacting Nevada Real Estate Division. I have had to file numerous complaints with the State. You want to stay clear of this business !
Response from GTS PROPERTIES
"Yes you did file 2 complaints with the Real [Member Information Removed] Division. The first: You were upset that I would not fraudulently provide to the IRS moneys paid so I charged you the cancelation fee and transfer fee when you canceled your account. I provided all the documents to the division, and I was found no wrong doing by the real [Member Information Removed] division. So when they found no wrong doing by my part you filed another complaint. The second: That we would not provide your new management company with a copy of the lease renewal. When we heard of this, I looked through the file and found connected to the lease renewal the blank copy that was used for follow-up to the tenant to ensure the renewal (usually the blank form is discarded after the renewal was signed but in this case it was stapled to the renewal). During cancelation transfer the unsigned document was sent to the management company instead of the signed one. So the violation was and I quote "The division verified that this document (lease renewal) was given to Mr. [Member Name Removed]'s new manager with no signatures and undated. The division has verified the tenant did not sign this document." There was no charges of false documents to the division The Real [Member Information Removed] Division in Nevada is very good at trying to monitor Realtors in NV and if there was a reason for me not to be in business they would come and closed my doors asap."
Galey D.
Mar 2016
unknown
Response from GTS PROPERTIES
"Thank you [Member Name Removed]! I will continue to keep trying."
Jennifer P.
Dec 2015
We are only a couple weeks into this working relationship but so far I am happy. Hope we get a renter soon!
Response from GTS PROPERTIES
"Thanks so much [member name removed] for your confidence. I will continue to make sure the service is all you expect and more. I hope for a tenant quick as well."
Robert R.
Aug 2015
They were on time, friendly, their pricing was reasonable. I did not end up using them for the service, but would recommend them to others.
Response from GTS PROPERTIES
"Thanks for contacting us and please keep us in mind for all your future Real Estate needs as we are a full service company, and investments are our area of expertise."
Lisa T.
Jul 2015
unknown
Jiro N.
Jun 2015
Excellent, got prompt return of tenants.
Irvin G.
Jan 2015
GTS has performed high tech & professional service for years on my rental property.
Response from GTS PROPERTIES
"Thanks for the confidance."
Robert K.
Dec 2014
On initial contact in May we discussed terms and cost for their property management services. Shirley Ray was very friendly and professional. There was nothing unusual about the contract they use or the services they provide. Their management fee is reasonable and so far everything has gone well. One comment. The property had a long term tenant who was used to dealing directly with the previous owner. He was very reluctant when told he now would be dealing with an agent. However, after 6 months I have not heard from the tenant which tells me he is not unhappy with GTS.
LLoyce L.
Nov 2014
We were new to the Las Vegas area . We were looking for a place to rent until we decided if we wanted to stay in the area. Shirley Ray and her staff were excellent in locating the exact place for us to rent. Our list included a two bedroom apartment or Condo, out of the downtown area but near shopping areas, and in our stated pricing budget. She found the perfect place right away! They were very helpful and worked diligently to make sure we were pleased. We have three Wal Marts within a three mile area, two Sam's Clubs, a Costco, Medical Clinics, grocery stores, Banks, eating cafes and fast food places, etc. Who could ask for more!!
When we decided we were going to stay in the area we contacted them again to help us buy the place. It was a complicated process. The lady who was doing the paperwork, at the mortgage company, was a royal pain in the behind and lazy too!! Shirley and her staff stuck with it and got us a tremendous deal. When things got tough Shirley and her group plowed right in there and pushed right back. Not only did they work hard for us but when we got called out of town with a medical emergency and I needed help with problems that were pertaining to the Las Vegas area. I felt comfortable calling their office and I got excellent service. They were a God send in that trying time!! Thank you Shirley and the gang!!!!.
LLoyce Lovett
Response from GTS PROPERTIES
"[member name removed] I want to say thank you so very much and I thank you for being a part of our GTS Family. I look forward to your visits."
Tim H.
Apr 2014
I contacted Shirley to help me rent out my home. She was very prompt in all of our communications and immediately went to work to help educate me on the process. The initial set-up fee was $200 and $100 each month for advertisement until a renter was found.
Shirley guided me in helping make the house renter-ready. She discussed the value of a home warranty. She out-sourced necessary improvements including painting, carpet cleaning, landscaping, and overall cleaning. She provided me with her professional opinion on what should be done and provided estimates from trusted businesses.
Shirley found a renter within 2 months of first contact. Throughout the process, she kept me wll informed and made sure I was comfortable with every step of the process. Her monthly management fee is 8% of the rent or $85/month.
I am very happy with her efficiency and professionalism. I would recommend highly recommend Shirley and her team.
Shirley guided me in helping make the house renter-ready. She discussed the value of a home warranty. She out-sourced necessary improvements including painting, carpet cleaning, landscaping, and overall cleaning. She provided me with her professional opinion on what should be done and provided estimates from trusted businesses.
Shirley found a renter within 2 months of first contact. Throughout the process, she kept me wll informed and made sure I was comfortable with every step of the process. Her monthly management fee is 8% of the rent or $85/month.
I am very happy with her efficiency and professionalism. I would recommend highly recommend Shirley and her team.
Terry C.
Apr 2014
They were fine. This company was a good a company to deal with, and im happy with their service.
Irvin G.
Mar 2014
GTS found a good tenant for me and they have handled all of the issues that generally come up between renter and landlord for me without my needing to get involved. They could however be a little more hands on in getting notified by the HOA for those issues generated by the tenant that come to their attention.
Response from GTS PROPERTIES
"I am glad you are happy. In response to your concern some HOW'S will not allow responses to come to me so that is why I request the owner to forward to me and I deal with it from there"
Lisa T.
Feb 2014
Shirley has been an outstanding property manager for me. She found qualified renters very quickly and has dealt with any issues that came up . I did not want to have to worry about any issues with my property since I am out of state. Hiring Shirley has allowed me to not have to worry! Her fees are very reasonable as well. I was so pleased with her as a property manager that I also used her as my Realtor on another property I recently bought. She did a great job with that transaction as well. I highly recommend her services. She is very honest and straightforward in her business dealings.
Denise L.
Apr 2013
I had a horrible experience with my last tenants and property managers. In fact if I could name these companies-trust me, I would (ethically I realize that would not be allowed) . My last tenants were placed in my home and they proved to be very irresponsible. At the same time I had a horrible property management company that allowed my ex- tenants behavior to exist with no support to me from the property managers. How twisted is that! This property management company was and is still a huge corporation, and at that point in time really did not take an interest in my home simply because they were too busy managing 1000 (or more) other homes. The only thing that I saw that was consistent with my last property management company was that they took their share of monthly fee's out of my tenants check on time. The ex-tenants check was always late so they also took out late fees as well (which really didn't leave me with anything because I always had to add to make up what was lost. So there wasn't any profit made. Do you know how emotionally draining that is??? So it was very important to me to find a professional and qualified property management company who could support me and be honest with me when it came to the decisions made on my home. Also equally important was to find tenants who were qualified to rent my home. The first time that I spoke over the phone with the owner, Shirley Ray- I knew that she was the one! I did not need to look any further for anymore property managers. GT.S is very professional and "stepped up the plate" when it came to my home cleaning process (before my new tenants moved in), changing all locks, re-coding my garage door opener and all paperwork that was provided to me. On top of that, G.T.S got some really nice and qualified tenants for my home, which put me at ease. Ever since becoming one of G.T.S clients, I have had no problems or issues, and have been very very pleased with the property management company. Keep in mind that I live out of state and had to go through 3 property management companies that were all horrible. G.T.S has brought me some piece of mind and I will give my property management company an A+. G.T.S is very knowledgeable about the home marketing industry in Las Vegas, and will explain things to you in an honest way. Being that my family and I are in another state- you have to understand piece of mind is very important! Not only is the staff wonderful, but the owner is a wonderful professional whose main goal is to professionally make sure that the home owners, qualified tenants, staff and the community are all on the same page. In other words, that things are done right! I have had not one issue with G.T.S, and I love that! So if you are looking for a company who can manage your home, apartments or anything else, look no further because G.T.S is the company that you really want to have overseeing your property, and on your side.
Edward L.
Mar 2013
tShe had a renter in within 30 days.
Kenneth R.
Feb 2013
I am very pleased with my experience. Shirley was very professional in helping us with our purchase and management of our new home. She helped us through the buying process and our property is now listed and already getting applications! My start up costs were minimal compared to others and her management fee was a fair price. I will be referring her to others.
William F.
Jan 2013
I have a contract for a year. I've been with them for 3 months and they haven't rented my property yet, which is disappointing. They are professional. I think they will do all right. They charge $200 to set it up and $100 a month for advertising.
Howard S.
Dec 2012
unknown
Response from GTS PROPERTIES
"I take pride in making sure all of my clients are happy. Due to the fact that we were on the market during the holiday we did experience a sluggish time. Right after the holiday we were able to get a fine family in your home so you can start getting some of your investment back. Yaaa. I am glad we were finally able to get the right family in your home."
Dana B.
Aug 2012
The did a great job. I would use them again. This job was for my father and I do not know what the fee was.
Response from GTS PROPERTIES
"I so love your dad. He is also a pleasure to work with. Please let me know if I can help you further. Also thanks for the confidiance"
Julie H.
Jun 2012
They do a good job and keep us informed about what is happening. They found us a great family for renters.
Response from GTS PROPERTIES
"Thanks. It is my top priority to make sure all of my clients get the best service possiable and it pleases me to know I am doing my job."
Kay C.
Jan 2011
GTS Properties was friendly, professional and tough when required with a tenant. They have been responsive to my questions and concerns.
Response from GTS PROPERTIES
"I thank you Member for all of your confidance and support. I hope I can keep providing the service you deserve on all yor Real Estate needs."
Kay C.
Nov 2009
She continues to me informed about the property and she does a great job with dealing with the tenants. She makes sure rent is picked up and Since I am not near, I'm glad I can count on someone to do the job and I can trust that my property is being well take care of. I will continue to use this service in the future.
Licensing
State Contractor License Requirements
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FAQ
GTS PROPERTIES is currently rated 4.7 overall out of 5.
No, GTS PROPERTIES does not offer free project estimates.
No, GTS PROPERTIES does not offer eco-friendly accreditations.
No, GTS PROPERTIES does not offer a senior discount.
Yes, GTS PROPERTIES offers emergency services.
No, GTS PROPERTIES does not offer warranties.